North American Bancard Reviews

Pros

Always busy. A lot of work. Show initiative, not a slacker.

Cons

Not anymore cliquey than anywhere else I have worked.

Advice to Management

None

Pros

Lots of change for the better in the last couple of years. The company definitely has raised the standards for performance and it shows. People are working together more than ever. In fact, people actually smile and acknowledge each other in the hallways in Troy which was missing a few years ago. We have benefits that get better every year. Great culture for people who get bored at other places and want to... make a difference. Your work matters here so the lazy or entitled need not show up and ruin it for the rest of us who love the direction we're headed. If you come here to learn everything that you can about the company and the industry, you will love it! It's a great opportunity to work with great people!

Cons

Not a great place for people who need predictability, can't communicate effectively, have egos that get in the way, can't easily handle change, or can't take feedback.

Advice to Management

Things are so much better than they used to be. Keep pushing us.

Pros

It used to be a great place to work at, and I was always excited to come to work. But since company was acquired last year lots of people started leaving especially upper management. The current management team just care about themselves and making their bosses happy and dont really care to hear out the rest of team.

Cons

Benefits are not that great, no room for growth. Management has its inner circle and they don't like other's to advance unless they really like you. People keep leaving the company and instead of hiring more to cover their workload they just dump it on someone else and dont pay more.

Advice to Management

Give your team more attention, think about the amount of stress they already have with their current work function and perhaps think about giving them better wages.

Pros

you getting paid is the only good thing about that place

Cons

-drama -everyone talks behind each other’s backs -fake -no training program -have to wing it

Advice to Management

Hire managers that actually care about people instead of sitting there complaining about your life.

Pros

We get to wear jeans.

Cons

Very toxic culture. No communication, unless it's negative of course. No training. Oh and DON'T YOU DARE ask a question! Their response is along the lines of "I answered that a month ago, in passing at the water cooler. Don't you remember?!" "Um, no, actually I don't." "Well then you're a moron, you're incompetent, you have demerits on your record." And rest assured five minutes later they are running to the... HR "leader" to tell them how stupid you are. Literally that's how you get treated.

Pros

Lax dress code, everyone is nice and easy to talk to, professional yet not cut throat, welcoming, Raises and benefits yearly

Cons

Can be overwhelming, ALOT of info to learn, dealing with 10 different partner websites that you have to know every inch of in order to do your job

Advice to Management

your doing good.

Pros

They offer a pretty decent benefits package

Cons

The experience in Customer Care is very disconnected

Pros

Dark lighting , Work life balance,

Cons

Management acts like children. If they believe you are not being a team player by smiling and nodding they may give you the silent treatment or send passive aggressive emails.They do shady stuff to keep the business floating and you will be requested to be shady too. You may have to put accounts on hold and then beg the merchants agent dor forgiveness . If you so not please agents thoroughly management will be angry... with you.

Advice to Management

Run this operation like a real business. See humans as humans not a number.