OVO Energy Reviews | Glassdoor.co.in

OVO Energy Reviews

Updated 18 March 2019
146 reviews

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3.4
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OVO Energy CEO Stephen Fitzpatrick
Stephen Fitzpatrick
99 Ratings

Employee Reviews

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Pros
  • "free breakfast and bonus mainly" (in 29 reviews)

  • "Work/life balance (if you don't listen to brain-washed colleagues)" (in 7 reviews)

Cons
  • "Fast paced change can be hard for some people and if you don't enjoy working hard and taking ownership of your own performance then you won't do well" (in 11 reviews)

  • "There was no consistency among the team leaders towards what you targets should be for that day" (in 8 reviews)

More Pros and Cons

  1. "Best Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross Trained Customer Service Advisor in Bristol, England (UK)
    Current Employee - Cross Trained Customer Service Advisor in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 3 years)

    Pros

    good pay
    good bonus
    good perks
    free breakfast (toast and cereal)
    free unlimited fruit
    free tea and coffee
    Good to be part of something which is going to make a difference
    If you work hard you'll be heavily rewarded

    Cons

    Really petty but sometimes the toilets are broken so you need to go to another floor (so petty I know but literally the only bad thing I can think of)

    OVO Energy Response

    22 Mar 2019 – OVO HR

    Hi there! Thanks so much for your comments! Really pleased that you enjoy OVO and the benefits on offer. Look out for the decease in speed at which people are running up and down the stairs - then... More


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Bristol, England (UK)
    Current Employee - Team Leader in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 5 years)

    Pros

    Great staff
    Offices are lovely
    Fantastic benefits
    Supportive management
    Free breakfast every day
    Free fruit, cold & hot drinks, all day
    Fast paced
    Decent career development

    Cons

    If you do not like change then you will be probably struggle to work here
    Fast paced
    Sometimes decisions are made that are not well thought through

    OVO Energy Response

    22 Mar 2019 – OVO HR

    Thanks so much for your review and your kind comments!

    You're right, OVO and change are synonymous and while that's not for everyone, it's also something some people thrive on as with change... More

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Trader in Bristol, England (UK)
    Former Employee - Energy Trader in Bristol, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OVO Energy full-time (More than 3 years)

    Pros

    Good opportunities to learn new skills and move within the business.
    Good perks.
    Good senior management.
    Atmosphere is generally very positive and people do buy into the company values and ethos

    Cons

    Pay is supposedly reviewed by HR every July but it's not transparent on what this review actually entails. Found it very difficult to get clarity.
    Managers have to push really hard to get their reports an increase.
    I think pay level is good when you join but it's very difficult to go up the salary bands once you're in (in my experience).

    Advice to Management

    Sort out support function pay and be transparent on what the supposed pay reviews actually involve, and then it would be a company you wouldn't want to leave for a good long time

    OVO Energy Response

    22 Mar 2019 – OVO HR

    Hi and thanks so much for your review!

    As you say, we run salary reviews for everyone each summer. In fact 70% of people received a pay increase last year (whether a job change, reward steps or... More


  4. "Customer Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Administrator in Bristol, England (UK)
    Current Employee - Operations Administrator in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 3 years)

    Pros

    You have the benefits of free breakfast (toast and cereal), fruit and half price Friska. No strict uniform code, casual wear. Lots of socials throughout the year. Monthly townhalls where employees are kept up to date with what is happening in the business. Reward steps to aid progression.

    Cons

    The pay for certain roles.

    OVO Energy Response

    21 Feb 2019 – OVO HR

    Hi! Thanks so much for your review.

    We're really glad you enjoy the benefits on offer here at OVO.

    When it comes to pay, we regulalry benchmark ourselves with the industry to ensure we remain... More


  5. Helpful (2)

    "Cult like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Briston, England (UK)
    Former Employee - Customer Care Agent in Briston, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time (Less than a year)

    Pros

    Great benefits for the staff because they know the company is awful.

    Cons

    Management, break promises, plans aren't followed through, made to feel bad if you disagree with their ethics or behaviours.

    OVO Energy Response

    7 Mar 2019 – OVO HR

    Thank you for your review.

    We're saddened to hear this has been your experience of OVO. We offer great benefits because we recognise the hard work that everyone does every single day and we want... More


  6. Helpful (1)

    "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scala Developer in Bristol, England (UK)
    Current Employee - Scala Developer in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 3 years)

    Pros

    Very good culture
    Good Learning opportunity
    Modern Stack
    Fast-paced environment

    Cons

    You need to be proactive for Salary Review

    OVO Energy Response

    21 Feb 2019 – OVO HR

    Hi there and thanks so much for your review!

    We're really happy that you enjoy working for OVO!

    To add to this, we're super excited to say that OVO's been certified as a Top Employer for the... More


  7. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time

    Pros

    Flexible times, easy work, relaxed environment, lots of benefits

    Cons

    Pretty low pay and takes ages to advance in the company

    Advice to Management

    Keep up the lovely work environment!

    OVO Energy Response

    29 Jan 2019 – OVO HR

    Thank you for your review and your shout out to the environment team - they would super hard to provide a great office and woorking environment for everyone. In terms of career and pay progression... More

  8. "The louder you are the better you do even if you dont have anything of value to say."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR in Briston, England (UK)
    Former Employee - SERVICE ADVISOR in Briston, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time (More than a year)

    Pros

    Pay was good for a contact centre

    Cons

    seemed to be more about image and selfies rather than doing your job

    Advice to Management

    focus on being an contact centre

    OVO Energy Response

    7 Mar 2019 – OVO HR

    Thank you for taking the time to provide a review.

    Recently, with the acquisition of Economy Energy customers, it's been an incredibly busy time in the Contact Centre and all our CSAs have been... More


  9. Helpful (1)

    "One of the worst mistakes of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Administrator in Bristol, England (UK)
    Former Employee - Operations Administrator in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time (More than a year)

    Pros

    Subsidised cafe. The Friska workers are always nice.
    Promotion of out of work

    Cons

    Inexperienced and untrained management
    Constant restructuring before any effectiveness can be monitored
    Bullying and gossiping among management
    University level gossip and drama
    Incidents involving disregard to personal health.
    "Values" are a glass shield for the true manoeuvres of the business.

    OVO Energy Response

    21 Feb 2019 – OVO HR

    Hi! Thank you for your review.

    OVO has zero tollerance on any bullying and there are processes in place to provide any employee with the option to raise a concern, anonymously if they wish, with a... More


  10. "Nice to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Bristol, England (UK)
    Current Employee - Team Leader in Bristol, England (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at OVO Energy full-time (More than a year)

    Pros

    The people and the environment are nice. You are expected to work hard but are treated well and the benefits are great.

    Cons

    Fast paced change can be hard for some people and if you don't enjoy working hard and taking ownership of your own performance then you won't do well. Employees expect too much and many of them haven't worked anywhere else so don't know how good they have it. This can make managing them difficult!

    Advice to Management

    Take time to exchange before moving on to the next thing.

    OVO Energy Response

    11 Jan 2019 – OVO HR

    Hi there and thank you for your review.

    We're really pleased you feel you're treated well and that the benefits and environment are great. OVO is a fast paced and changing place as we adapt to... More