Oberoi Hotels & Resorts Employee Reviews about "guest"

Pros

The Oberoi Group of Hotels is an ideal platform for beginners to learn the operational aspects of the hospitality industry. I had the opportunity of undergoing a 6-month industrial training program at the Oberoi New Delhi. This industrial exposure was a part of my MBA as it covered the four major departments, namely, Front Office, Food and Beverage Service, Housekeeping Operations, and the Kitchen, respectively. There exists a healthy work culture as my seniors and colleagues were very supportive. An industrial trainee is given an exposure in an operational environment to interact with guests and, thus, handle guest related queries. I, therefore, managed to grasp as much as I could during my stint in this property.

Cons

Despite the positive aspects of my training, the only negative point is the time-frame for such industrial attachment programs as one or two months in a given operational department is not sufficient. Thus, a longer time-frame is required to gain a more in-depth insight into the core departments.

Pros

* Best training in the business as per guest relations. * Best on job facilities and human resource support * Good exposure to corporate world and people

Cons

* Too many * No managerial skills taught to the staff at an early experience level. * No conditioning of the trained or seasoned employees. * Back breaking hours of work. * Semi government system of talent acquisition. * No mental support by managers * Too many why asked when done. * Stressing staff around * No compitition analysis taught or exposed. * Low wages as no surprise * No paid extra hours

Pros

If you are an executive or above, the pay is great. Job security is very good. Guest centricity is top notch.

Cons

Archaic, terribly slow to adapt, has all the givings of the model Indian family run company, encourages and thrives on a work culture that treats entry level employees like slaves, the higher up on the hierarchy you are the more arm twisting you're entitled to.

Pros

Good environment, and infrastructure ,cafeteria , good for guest rather

Cons

work life balance is almost zero because you see guest is everything and you just a employeeeeeee ,'no work life balance Manager was way to abusive

Pros

Care for employees and focused on guest

Cons

There is nothing as such

Pros

Learnings and skill dvelopement grooming and their commitment towards the guest

Cons

Promotion takes like ages because they just dont want to