Ocado Group Employee Reviews about "vans"

Updated Oct 3, 2021

To filter reviews, or .

Found 50 of over 989 reviews

3.6
65%
Recommend to a Friend
76%
Approve of CEO
Ocado Group CEO Tim Steiner
Tim Steiner
466 Ratings
Pros
  • "Paid breaks, if you finish early you get paid full shift(in 58 reviews)

  • "Good pay I really enjoyed when I was there(in 58 reviews)

  • Cons
  • "Long hours poor routes bad drops(in 47 reviews)

  • "None, Ocado is an amazing company(in 46 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "vans"

    Return to all Reviews
    1. 3.0
      Current Employee, less than 1 year

      Good Job

      Oct 3, 2021 - CSTM Delivery Driver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free coffee and there a Television to watch h if you are a spair for the day and the vans are provided and always fueled up and ready to go I enjoy working for ocado

      Cons

      navigation system is rubbish keeps taking you to Road blocks or Plant pots where you can't go thru there or it tells you to turn right at a no entry sign this is one of the reasons so many drivers don't stay for long and when you try to progress into the company you be very lucky to get approved

      Continue reading
      Be the first to find this review helpful
    2. 3.0
      Former Employee, more than 1 year

      Generally easy but always boring; Might be great for older people.

      Aug 18, 2021 - Ocado Delivery Driver in Tamworth, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      successful company, very friendly staff, generally easy work, decent benefits (health insurance/ security / rewards), great equipment (vans), access to brilliant company shop and canteen, nice to travel all around the midlands seeing some lovely country (especially in the summer), management are understanding and generally very positive in my experience.

      Cons

      can be stressful (bad weather/ traffic/ absurd smart motorways/ inexplicable variable speed limits/ crazy tight roads/ no parking/ risking damaging the vans), some people enjoy being rude to delivery drivers so you can have that to deal with, on your own most of all day every day so not for everyone, no serious prospects for advancement, much higher risk of picking up speeding fines etc, variable and fairly randomized shift patterns once you have been there a while so no real structure of any kind without a serious justification, this also mean very few weekends off, holiday is often fully booked 4 plus months in advance by other members of staff as you compete for holiday days and booking ahead too far is pointless as you rota doesn't go that far ahead lol, work life balance here is not good.

      Continue reading
      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thank you for taking the time to leave a review of Ocado Group. Our employee benefits are designed for you, we’re glad you had a positive experience during your time at Ocado Group! Thank you for the Advice to Management, we will share with the wider team.

    3. 2.0
      Current Employee, more than 1 year

      Too much fuss for little money

      Aug 10, 2021 - Ocado Delivery Driver in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management is supportive, recently you can have shift preference which allows you to choose shift and days you would like to work (off weekends are not allowed) benefits are ok If you're extroverted you can make friends too. Lots of social gatherings. Memberships in the gyms with a discount. Discounts for buying bicycles if you want. Ocado Peacon which is a survey offered to you every fortnite, where you can answer 10 questions about your experience working for them. That's how shift preference came into use after cstms complained about weird shifts. Ocado listened and offered shift preference. People are usually friendly. There are constant SMS offers from shift manager in case you want to swap a shift, paid or unpaid holidays etc. but only when offered.

      Cons

      Too much work. The weight on the van is about 800-940 kilos. It used to be 600+ on the van for a single route but the company increased salaries 3%, now it's 800+... I suppose it was an excuse just to add weight on the route, 3% salary for 25% more weight, hmm...It's actually not that much about the weight but rather the area you work. If you work in Park Royal depot or Wimbledon which covers central London, you're done. Lots of buildings without lifts so you end up carrying stuff up the stairs. People who order that shopping usually order water and other liquids so they don't have to carry it themselves but of course, you. You do get paid a little more if you work in one of those depots, but the difference is not much. Shift lasts 7.5 hours, which is 37.5 a week. Everything above 40 hours a week is paid double and is untaxable, so since it's a driving job there's your 37.5 hours weekly, less space for overtime in case you get stuck in traffic, which happens relatively often, depending on how skilled you are... There are also 10hr shifts which is basically a turnaround where you do one route and come back to the depot to get a second one. Usually the first one is lighter. Often drivers who do turnarounds complain how both routes were about 800 kilos, so it's basically two days work in one 10hr shift. There's also full uniform which includes safety boots, ocado outfit, high visibility etc. Most of the vans don't have air conditioning so during hot days you'll be cooking in the van. There's also an electric van, and on training for the electric van they're going to brainwash you how it's good but it's actually rubbish. The temperature in the chilled area of the van is not supposed to be above 9.9, and in an electric van which has an electric cooling is difficult to keep it under. Old diesel mercedes van has cooling connected directly to the engine. New mercedes van also has electric cooling so it's like electric van. Electric van is actually a Fiat diesel van modified to be electric so it's horrible to drive, heavy, steering is rubbish. You have the roster which is 13 weeks in advance. The shifts are constantly changing . AM starts from 05:30, PM starts from 14:30 to 16:30, it's never the same. Your working time varies from 05:30 to 00:00. Sometimes after doing PM for couple days you get a day off, and then straight to AM 05:30. Not good for anyone who has hard time falling asleep. They do warn you of that during interview to be honest. Manager will tell you they want you to be fully flexible. Off days are on random. It does give you feeling of not being able to separate your mind from work because there's no routine. There are shift preference options but you're not allowed to be off on the weekends. You do get tips sometimes but during pandemic some "smart" bloke figured out to send an email to all customers not to give drivers tips but rather if they want, to tip online and the money is going to go to the food bank. You'll see none of that money, probably Ocado will have it, or some of it. For 37.5 hr a week you'll earn about 350-370£, and it's not that bad, but considering the amount of work you put on it's not even close. For any decent money it requires to work long hours, and of course, more hours more tax...Ocado is a corporate company so, you know, money above anything . Don't complain about the money, they'll tell you how they pay better than their competition, which is true but still. Companies like this take advantage of people who have no aim in their life, don't work on themselves and are willing to do a job like this for rubbish money. If you like driving and you think you can handle all the lifting, shifts, customers etc, go for it. Otherwise don't do it.

      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thank you for taking the time to leave a detailed review of Ocado Group. We’re glad that overall, you enjoyed the supportive management and shift preferences with the team in London. Please also be aware that your people manager should always be on-site for you to speak to regarding any problems or issues you might be having.

    4. 2.0
      Current Employee

      Do Your Research. Good For Experience If New To Driving. Overall Wouldn't Recommend

      Jul 6, 2021 - Customer Service Team Member (Delivery Driver) in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Straight forward enough on paper. Vans are already loaded, you turn up and drive off, no messing around. You generally finish early and you do get paid for the full shift. Most customers are friendly and you drop the shopping and leave Ocado don't put so many hurdles in the way to get into the job. Simple interview and recruiting process The pay is great for what we do

      Cons

      Staff turnover is high! Although plenty of new vans to drive they are always dirty and keeping them clean does not seem to be a priority Route planning can be very stressful and there isn't anything you can not do anything about it other than rush and stress Management tend to be friendly until you need to call them. You are trained to call them in many situations yet are basically ignored and just told to 'do what you think is best' Shift times are all over the place. You are told its between 05:30 and 00:00 but giving you a week of midnight finish and then 1 day off to then start at 05:30 is tough. Generally you are given split days off with maybe 1 week in the whole month having 2 days together No progression

      Continue reading
      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thank you for taking the time to leave a detailed review of Ocado Group. At the heart of everything we do are our ever-expanding teams of people, and we’re pleased that for the most part you enjoy your experience being part of the team in Manchester! We would like you to know that we have listened to several areas of feedback on this point and are looking to address issues with management through a new survey technology. You will be able to leave feedback anonymously without fear of comments going straight to the manager.

    5. 4.0
      Current Employee

      Flexible

      May 6, 2021 - CSTM Delivery Driver in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible and easy to book time off

      Cons

      Lonely on routes and most vans don't have air con

      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thanks for taking the time to review Ocado Group. We're pleased you enjoyed the flexibility of the role!

    6. 2.0
      Former Employee, more than 1 year

      It's an alright job to tie you over until you find something better.

      Oct 2, 2020 - CSTM Delivery Driver in Erith, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Pay was alright, would end up with about £380 per week after tax (40 hours) -Got to see some nice sights when I was out and about delivering, some days drove up to 300 miles. Delivery routes span from Central London to Brighton to Margate -Got to see how the rich folk out in Kent live that you deliver to (about 1 in 3 will treat you like a skivvy, rarely tip) -Once you're settled and know your routine it can be laidback, providing nothing goes wrong on your route. You get in in the morning, get your van info off the departure board, go down do your checks and away you go. Don't have to answer to anyone, just return at the end of the day and you're home free (Providing you're a good driver and don't ding the vans)

      Cons

      -Parking can be a nightmare, other road user's can give you hassle, especially when you wanna change lanes because your sat nav is delayed and giving you dodgy intel. -Company has no loyalty towards its worker's, will sack and replace you in a heartbeat. Expect you to be a robot with no life outside of work. (I had a total of 8 absences in 2 years and was sacked for it.) -If you opt for 4 days a week 10 hour days expect to deliver 2 full van loads a day (between 1600-1800kg) -Shift patterns are very anti social. You start out on a mixed shift pattern AM and PM shifts, 5 days a week 8 hour days. I hated PM shifts as you start at 15:30-16:00 and finish at midnight. If your route is running late you could finish even later. latest I finished was past 1am. Decided I wanted to do permanent AM shifts and 4 days a week 10 hour days. (5:30-6:00 starts and finish at 15:30-16:00) but to be put on this rota you have to have choose 2 permanent weekdays off per week and there's a LONG waiting list. I got accepted for Tuesday & Wednesday off and a third random day off (very unlikely to get a weekend day off, I worked nearly every weekend for 2 years.) -Some line manager's are on a real power trip and like to talk to you in a condescending way -Some drops can be very hard for parking, or when you do find a spot to park you're gonna have to carry or trolly a load of heavy shopping very far. -Lots of drops to top floor flats with no lift. It's like an army beasting some days. Especially in the summer

      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thanks for taking the time to review Ocado Group. We're pleased to hear that there were lots of things you enjoyed about the role – including decent pay, scenic routes and a laidback routine! In terms of your other points, we appreciate the role can involve some heavy lifting, but we would like to note that we try to be as transparent as possible in our job listings and the Delivery Driver role is advertised as being physical. However, we are acting on this feedback and are currently working on putting systems in place to ease the load. We do also ask that our drivers are prepared to work various shifts with pay rates that vary between times and/or day – hence some of the shift times being more antisocial. Similarly, we'd like you to know that we have listened to several areas of feedback on your point about management and are looking to address issues with management through a new survey technology. Employees will be able to leave feedback anonymously without fear of comments going straight to the manager. Thank you for all your hard work. Katie

    7. 4.0
      Former Employee

      Alright

      Sep 17, 2020 - Delivery Driver in Tamworth, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hours are good the wage is average

      Cons

      Location Vans are useless Pay

      Be the first to find this review helpful

      Ocado Group Response

      Community Manager

      Thank you for leaving a review of Ocado Group, and thanks for all your hard work during your time with us. We are pleased to see that you were happy with the hours and pay as an Ocado Group employee. Katie

    8. 1.0
      Current Employee, more than 1 year

      Make it a quick stop gap.

      Jul 21, 2020 - CSTM Delivery Driver in Crawley, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shift preference available... loosely. Nice scenic routes sometimes.

      Cons

      Ridiculously short timescales are set when navigating from drop to drop, adding pressure to an otherwise enjoyable drive. Slow driving through long narrow country lanes that the Danni device calculates 60 mph. The vans are made of paper and it's a fate worse than death if you should put a tiny scratch on one. It's all about money.

      Continue reading
      Be the first to find this review helpful

      Ocado Group Response

      Thank you for your review and we're pleased to hear you enjoy the scenic routes you have completed. We have also captured your other points and will pass on your comments to the relevant team to review.

    9. 3.0
      Former Employee

      ex driver

      Apr 26, 2020 - Unemployed in Feltham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good hours and weekly pay

      Cons

      very high workload and the vans are rubbish and falling apart most of the time as they aren't maintained

      Continue reading
      Be the first to find this review helpful
    10. 3.0
      Former Employee, less than 1 year

      Ocado driver

      Apr 23, 2020 - Driver in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everydays different Flexible shifts Weekly pay Working alone

      Cons

      Harsh deadlines Stress of everyday driving Hire / fire firm Vans are I'll equipt e.g. no sensor's, radios broke most the time, satnav always crashes

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 50 Reviews

    Popular Careers with Ocado Group Job Seekers

    JobsSalariesInterviews

    Work at Ocado Group? Share Your Experiences

    Ocado Group logo
    or