Old Navy Employee Reviews about "credit cards"

Updated Jan 20, 2021

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Found 496 of over 8,356 reviews

3.5
61%
Recommend to a Friend
79%
Approve of CEO
Old Navy President and CEO Sonia Syngal
Sonia Syngal
703 Ratings
Pros
  • "Cool job , nice employee discount(in 586 reviews)

  • "Flexible hours and great management(in 405 reviews)

  • Cons
  • "getting customers to apply for credit cards(in 496 reviews)

  • "only part time job opportunities(in 235 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "credit cards"

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    1. 4.0
      Former Employee, more than 1 year

      Good learning experience

      Jan 3, 2021 - Brand Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are very accepting. Old Navy seems to stress the importance of diversity within the work place which I do appreciate.

      Cons

      The pressure to convince customers to sign up for a credit card was ridiculous. They were trying to encourage employees to "sell" the credit cards with incentives, but it was actually very demoralizing. They made it known who was "awesome" and who needed to "show commitment" to the job.

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    2. 3.0
      Former Employee, more than 1 year

      Good for a first job nothing else

      Jan 4, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The discount was good, but many of the sales end up being the same as the employee discounts. It’s an okay first job but don’t stay too long because it’ll be harder to leave.

      Cons

      It’s a retail job where corporate doesn’t care about anything else but sales and getting people to sign up for credit cards. It got worse during COVID. It was one of the only stores that had and continue to have fitting rooms open. Also, don’t expect to have management tell you if there’s someone sick or you have been exposed to the virus because they won’t. Even calling out sick is frown upon and an inconvenience. I’ve had coworkers throwing up in the bathroom to be taken seriously on how sick they were.

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    3. 2.0
      Former Employee, more than 1 year

      Never again

      Dec 13, 2020 - Retail Sales Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible hours 50% employee discount, not counting jewelry

      Cons

      - they treat you like trash if you don't kiss up to them - heavy emphasis on making people sign up for credit cards - not a lot of hours. you get lucky when it's a busy time. - despite you being the one who makes costumers apply for their credit cards, the managers are the ones who get compensation. Not you.

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      1 person found this review helpful
    4. 2.0
      Former Employee, less than 1 year

      Only a good job if you're able to line your boss's pockets.

      Sep 17, 2020 - Team Lead in Knoxville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job over all is not too hard. Minimal lifting outside of truck shifts. Great for part time if you have an open schedule; may even get more hours than you'd think...

      Cons

      ... as long as you're getting credit cards. As an associate you're only required one a month, but for leads, it is one a week, no matter your scheduling. My store, personally, had a lot of weird lead positions set in place and multiple people over departments. Literally over half of the staff were leads. It made the title have no importance other than for upping your card quota. Associates and leads get no true compensation or commission based on card numbers outside of milestone rewards that purely just go back to the company. Managers get all the extra perks for their stores getting cards. So unless you are aiming for a manager position, look somewhere else for employment. As soon as they see you aren't getting cards on the sales floor, you go from full time to part time real quick.

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      1 person found this review helpful
    5. 4.0
      Current Employee

      Great place to work- high expectations though

      Jan 4, 2021 - Assistant Manager in Gretna, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great friendly staff. Decent pay. Fun atmosphere. Be who you are! (Hair, tattoos, piercings!) (as long as not offensive). Shorter shifts are a plus! (Unless you’re a manager which is fine by me)

      Cons

      Pressure to push customers into credit cards. Pressure to keep Corporate happy. Not enough hours to schedule all associates.

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    6. 1.0
      Former Employee, more than 1 year

      I’d rather work for free elsewhere, than work at Old Navy.

      Nov 3, 2020 - Sales Associate in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lackluster discount on cheaply made clothes.

      Cons

      They make you push Old Navy credit cards (ONC) 29.99% APR on every single customer and threaten to fire you if you don’t hit your quota. The stores are way too big with an excessive amount of merchandise, which causes it to be extremely difficult to clean up. Customers will tear up the table of tank tops you just got done folding. Schedule says you get off at closing (9PM) but you don’t end up leaving the store until after 2 AM because you’re stuck cleaning all night. They start you off at minimum wage and then tell you not to discuss your hourly wage with other employees, unless you want to be fired, only to find out that employees who started after you,make more money than you do, per hour. Black Friday, Dollar flip flop day, and other sales are mandatory to work and you will end up cleaning the entire store after closing. Management were bullies who regularly insulted and belittled Associates. Very toxic work environment.

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      1 person found this review helpful
    7. 4.0
      Former Employee, more than 1 year

      Pretty nice company to start

      Dec 9, 2020 - Sales Associate/Cashier in Snellville, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The only retail company I know that gives employees half off of mostly everything in the store. Extremely flexible and the people are friendly. Management does not breath down your neck as long as you do your job right. Works are generally not heavy at all, it only gets hectic during the holiday seasons. it is a clothing store after all.

      Cons

      Cashiers have to push store credit cards to reach monthly/weekly goals.

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    8. 4.0
      Former Employee

      Best Case Scenario For Retail

      Jan 19, 2021 - Sales Associate/Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, good discount at ON and related stores

      Cons

      They focus more on pushing credit card signups than pushing a positive customer experience

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    9. 3.0
      Former Employee, more than 1 year

      No Raises, No Incentives, An Okay Job

      Aug 14, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some pros to working at Old Navy is that management is relatively laid back. I've never really seen any employee get in trouble or be yelled at while working there. The employee discount is 50% off which is very nice.

      Cons

      Management will push you to the breaking point about selling credit cards. Most people don't even get approved for them. You're basically saying and doing anything to manipulate the customer into thinking they need a credit card, only for them to not be approved, and then you get to tell them they don't get a discount anymore because they weren't approved. Additionally, you will never ever get a raise here. I have received one 10 cent raise, and I am a lead. I train new employees, and am trained in every area of the store, often pulling the weight of my new coworkers. I get paid the same amount as the people that I'm training. Additionally, there are hardly any incentives to get you excited about another day in retail, getting yelled at by angry suburban moms.

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    10. 5.0