Ombudsman Services Reviews | Glassdoor.co.in

Ombudsman Services Reviews

Updated 22 March 2019
42 reviews

Filter

Filter


2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Lewis Shand Smith
18 Ratings

Employee Reviews

Sort: PopularRatingDate

  1. "Great all round company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enquiry Officer in Warrington, North West England, England (UK)
    Current Employee - Enquiry Officer in Warrington, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ombudsman Services full-time (More than 5 years)

    Pros

    Good atmosphere, treated with respect and job satisfaction.

    Cons

    Pay could be better.

    Advice to Management

    N/A at this time


  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Learning Manager
    Current Employee - Digital Learning Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ombudsman Services full-time (Less than a year)

    Pros

    Ombudsman Services has some brilliant facilities, a modern working environment coupled with flexibility to work remotely is fantastic.

    The company is transforming itself to be a modern organisation and whilst there is lots of necessary change, seeing the amount of support being made available to colleagues is definitely a huge positive to those who choose to embrace it (Having worked at other organisations where this isn't the case I am definitely proud of this).

    If you're considering a role here I'd highly recommend it, there's great people here, a strategy that is delivering and you'll get to be part of transforming the organisation with a challenging and rewarding experience!

    Cons

    No cons for me - great place to develop yourself and make a difference

    Advice to Management

    Keep going with the transformation - we're starting to see results.

  3. "A mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Daresbury, England (UK)
    Former Employee - Business Analyst in Daresbury, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ombudsman Services full-time (More than 5 years)

    Pros

    The canteen and flexible hours

    Cons

    Management
    Threat of redundancies
    Pay
    No recognition
    No rewards for hard work


  4. Helpful (2)

    "Worst, most demoralising company ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investigation Officer in Daresbury, England (UK)
    Current Employee - Investigation Officer in Daresbury, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ombudsman Services full-time (More than 5 years)

    Pros

    Modern Facilities
    Free parking
    Flexible home working 50% of time.

    Cons

    A team manager left at Christmas but had neglected their team so much and failed to action their requests that the staff are now being marked as ‘ineffective’ on their annual report through no fault of their own.
    Management have seen the negative reviews on here and asked Investigations staff to purposely add positive reviews instead of addressing the issues raised!
    Management do not appear to care about the wellbeing of their staff. They are only interested in target. Recent sickness rate of nearly 40%, the majority of which are anxiety, stress and depression due to pressure of targets and lack of support.
    Targets are not achievable with existing processes yet they have just been increased again despite most staff working excess hours (unpaid) just to hit target. If you don’t hit target you are threatened with a performance plan.
    IT performance is terrible but no reduction to your target if IT goes down. How can they justify not reducing a target when the IT needed isn’t working?
    The company is re-structuring due to financial challenges therefore no reward or recognition for staff (payrises and bonuses have been cancelled).
    Absolutely no consistency when communicating messages. One team told one thing and another team told something different. These issues have been constant for the last 5 years at least and will never change as management refuse to accept feedback or improvement suggestions.
    Zero career opportunities, no progression.

    Advice to Management

    Act on these reviews and listen to the staff who actually do the job and bring in the revenue!


  5. "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Worker in Warrington, North West England, England (UK)
    Former Employee - Case Worker in Warrington, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ombudsman Services full-time (More than 8 years)

    Pros

    The office, canteen and social side

    Cons

    Micro management and poor culture

    Advice to Management

    Overall, I consider ombudsman services a very poor place to work. Support was mixed and dependant on your line manager. Development opportunities were over promised and underdelivered.
    Despite this, the people were knowledgeable and most want to do the best for business and consumers. This was despite higher management focus on production, stats, and endless KPIs.
    Annual leave was generous. However, the basic salary was a big concern. There were people within the business doing the same job, to a much lower standard, on a considerably higher salary.
    Change was rapid and often poorly communicated. Sweeping role changes were often introduced at a moment's notice with no consultation.
    There was a shortage of cases, yet the business still outsourced case work. Baffling.
    The communications sector recently lost a number of companies to previously ridiculed rivals. The property scheme was also cancelled with job loses.
    After the loss of Vodafone, the penny has finally dropped that they are not untouchable.
    Investigation officers have been saying for years that having a 20 stage process (it's meant to be two, but customers can come back infinate times) is not good for business. I lost count of the amount of times I was ordered to go off system to appease an unreasonable customer.
    All I will say is that if the energy market opens up to other ADR schemes, this place will cease to exist.
    Cost cutting has already started as profits have slumped by nearly half in three years. The company has spent big on a new office and low returning schemes. Focus has been lost from its bread and butter - energy and communications.
    It's like a revolving door of staff too. Especially directors. Some of the most knowledgeable people in the business have already left due to redundancies. As was expected, the whole process was a shambles. They left the staff guessing about their jobs for weeks on end. This meant everyone started looking for other work with more people leaving. When the actual redundancies went through, they were at a severe shortage but couldn't hire more people as they had just let some go!
    It's not all doom and gloom though. The office is a very nice modern environment. The cafeteria is good (although very expensive) and I will miss the social side.
    The work from home opportunities were great and the flexibility went a long way. I was at home a lot more and got to do the school run stress free.
    Overall though, the pros far outweigh the cons and i would definitely advise against working here.


  6. Helpful (1)

    "Not good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ombudsman Services full-time

    Pros

    People I work with are lovely.

    Cons

    Everyone is looking for another job. The company does not appreciate their employees.


  7. "Talent acquisition specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ombudsman Services full-time

    Pros

    Lovely offices and great people, great benefits, onsite restaurant, solid leadership team and vision, work from home for some roles, flexible working for some roles

    Cons

    Non really other than my commute in!

    Advice to Management

    Carry on the good work!

  8. Helpful (1)

    "Ombudsman Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Daresbury, England (UK)
    Former Employee - Anonymous Employee in Daresbury, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ombudsman Services (More than 10 years)

    Pros

    Flexible working. Home working.

    Cons

    High churn at director level impacting priorities

    Advice to Management

    Recognise your good staff, they’re worth keeping


  9. Helpful (2)

    "Ill-managed change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England (UK)
    Current Employee - Anonymous Employee in Warrington, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ombudsman Services full-time (More than 5 years)

    Pros

    Lovely building
    Great canteen
    Some good lower level management. Higher up in company, they are completely out of touch

    Cons

    OS is skint and there’s a good chance it will fold over the next year. How OS lost all its money is another story, but the very hasty disappearance of previous CEO should tell you all you need to know.
    OS is now tightening its belt to stay afloat, but isn’t handling the changes well and staff morale is at an all time low.
    Money has been wasted on Cosmo- a space themed engagement exercise where all ready stretched areas are sending staff off for meetings about meetings. No one has seen any output from these meetings, but dare to speak out about Cosmos is guaranteed to have you shouted down by A rather suspect Engagement department or the L&D department. Feedback on it isn’t listened to.. just accused of not being being open to change.
    Staff are leaving in droves. Either through redundancy or good staff going elsewhere. A time when the company needs to retain the good staff, they are looking to go where they will be treated with respect.

    Advice to Management

    Take the time to read above then start again


  10. Helpful (2)

    "Wouldn’t recommend this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ombudsman Services full-time

    Pros

    Good restraurant
    Approachable management
    Trying to ‘future proof’ organisation

    Cons

    Some poor leadership
    Poor management of absence
    Constant change
    Poor recognition
    Poor rewards/pay
    Redundancy’s
    Lack of communication
    Short sighted
    Slow to act on feedback
    Many silo’s/disjointed departments
    Favouritism is rife
    No progression oppurtunities
    Some managers talk and treat people awful
    No flexibility for staff
    Micromanagement
    Unpaid 30 min lunch
    Poor planning
    Constantly chasing tail/high demand/low staff

    Advice to Management

    Inject a bit of ‘fun’ into the place.
    It’s a difficult time for people - acknowledge it!
    Stop micromanaging
    Listen to the staff - they tend to know more than you think
    Give some oppurtunities
    Treat people with respect
    Plan something and communicate it - that way, people are more likely to get onboard
    Stop having meetings about meetings
    Be a bit more visible and be there for people