PMA Companies Reviews | Glassdoor.co.in

PMA Companies Reviews

Updated Jun 8, 2019

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Found 63 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
33%
Recommend to a Friend
62%
Approve of CEO
PMA Companies CEO Vincent T. Donnelly (no image)
Vincent T. Donnelly
28 Ratings
Pros
  • "It’s interesting job working Claims for different clients so you learn a lot(in 6 reviews)

  • "Team and individual work environment(in 5 reviews)

Cons
More Pros and Cons
  1. "Sr. Account Claims Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Claims Representative in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PMA Companies full-time for less than a year

    Pros

    The structure at PMA allows exceptional customer service to clients. The case counts are low. The pay is very competitive in the industry. The benefits are really good. The attitude and environment are professional and friendly. PMA rewards hard work and success! Team work is definitely a priority. Training is better than any company I have ever seen.

    Cons

    There are no challenges in my opinion/no cons of working at PMA.

    Advice to Management

    Keep hiring positive people who love what they do! Keep up all the good work!

    PMA Companies2019-06-08
  2. Helpful (2)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PMA Companies full-time for more than a year

    Pros

    It’s interesting job working Claims for different clients so you learn a lot.

    Cons

    Health insurance is awful and they hardly contribute anything. Costs about $240 for 1 person a month. Lots of office politics. Some reps get slammed with work while others talk all day. High turnover

    PMA Companies2019-06-04
  3. Helpful (1)

    "Mediocrity or Bust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PMA Companies full-time

    Pros

    Flexible managers, stable employment, passionate people who are great to work with. Finally, no one has to wear a tie.

    Cons

    401k pays out once a year. Starting employees depending on date of hire can expect to wait up to six or more extra months before they're apart of the annual payout cycle. Dress code overly complicated for business casual. Merit increases aren't exactly based on merit and are below the rate of inflation. At the time of this writing the inflationary rate is 1.9%. Raises are 1-2%.

    Advice to Management

    Invest in your employees or progress will maintain its snails pace.

    PMA Companies2019-05-14
  4. Helpful (1)

    "Keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Workers Compensation Claims Adjuster 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PMA Companies full-time for more than 3 years

    Pros

    Client relationship, friends, account management

    Cons

    Favoritism, caseload , audit criteria

    Advice to Management

    Need a manager who is no ones best friend, but someone who is qualified for the job.

    PMA Companies2019-05-25
  5. Helpful (3)

    "Failed leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PMA Companies full-time for more than 8 years

    Pros

    Some of the systems are okay. There are definitely worse companies out there in terms of claims systems.

    Cons

    Management is incompetent. Favoritism runs rampant and if you are not part of the "in crowd" prepare to do all of the work while the favorites coast by.

    PMA Companies2019-03-05
  6. Helpful (1)

    "Full time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PMA Companies full-time for more than 10 years

    Pros

    PMA is an established player in the market, and has been actively expanding it's footprint over the past few years. There is much written in these reviews about low salary and fairness. My experience has been they get you to a very competitive salary and then work to keep you there, assuming you are performing well. Most complaining of salary are not leaving for greener pastures because they don't exist. The... average salary increase has been 2%. However, that's after getting a person to a target range that is very competitive in the industry. Each PMA branch is different. But, the people I have worked with have been friendly and professional. There are many "long timers", which says something, given the nature of movement in our industry. I suspect many of the negative reviews written here are by disgruntled current and former employees who are failing to look at their own shortcomings.

    Show More

    Cons

    Communication could be better. For instance, we say it is a performance based salary structure. On one level that is true, but not in the way it is communicated. PMA works to get an individual to a very competitive salary. If someone comes in and is underpaid for their role, it is not unheard of for an individual to receive a 6%, 7% or even an 8% raise, with an adjustment on top of that. The intent is to pay for... a performer to be in a range that is very competitive with the rest of the industry. From that point on, the company will keep you in that range, usually with 2% to 2.5% raises, assuming you perform. If you don't, you don't see much, if any, of a raise. My experience is that, objectively speaking, performance analysis is very fair. Obviously, the employee being rated doesn't always agree, but that's the nature of people. The way this process is communicated implies that a great performer will see a very large increase. That's not the case. A great performer, however, is maintained at a salary that is very competitive with the industry. For this reason, turnover is low.

    Show More

    Advice to Management

    As said above, communicate more clearly what the salary program is. Also, work to break down some of the silos between different disciplines, such as claims and Managed Care.

    PMA Companies2018-09-24
  7. Helpful (1)

    "Account claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at PMA Companies full-time for more than a year

    Pros

    Location is good. Easy access.

    Cons

    Culture, lack of communication by management

    Advice to Management

    Talk to the people doing the work

    PMA Companies2018-10-15
  8. "medical only adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PMA Companies full-time

    Pros

    the people, the company, work-life balance is great

    Cons

    insurance industry can be tough so besides that its great

    PMA Companies2018-09-07
  9. Helpful (1)

    "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at PMA Companies full-time for more than a year

    Pros

    not many as the culture is negative

    Cons

    employees not motivated, catty,

    Advice to Management

    revamp

    PMA Companies2018-09-23
  10. Helpful (4)

    ""Company Men & Women""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Secretary in Blue Bell, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PMA Companies full-time for more than 5 years

    Pros

    Stability, The company has been established for over 100 years. Most Employees there have worked there from anywhere to 25 - 45 years some straight out of high school. Very comfortable place to work.

    Cons

    Too Comfortable not challenging enough no room for Increase or growth of any kind. They give less than 2% yearly raises. Nice/Nasty employees who perfect phoniness. It's supposed to be a Businness environment but most persons are casual at best. Because of the stability of the job you can get comfortable being part of a culture of mediocrity. Employees get applauded for being in the same role for 40 years with... no ambition for upward mobility. They're content with the 25 year relationship with coworkers and having a mundane career. Be careful not to get stuck here in the sunken place.

    Show More

    Advice to Management

    The culture there is not to promote people because you would have to give them raises in salary. That makes employees do just enough instead of aspiring to be Excellent because they know they will not be rewarded. Spend the money to invest in your employees, have leadership training. Get with the times stating in the same role for years will not appeal to the millennial generation. Soon your long time employees... will be retiring. It's time to prepare for the future. Your quarterly reviews express the employees are good at their jobs, however, no one gets higher than a 3.7 rating so you don't have to increase their pay. If you keep up these practices you're going to start losing great employees because you pay them to be average.

    Show More
    PMA Companies2018-08-09
Found 63 reviews