PayByPhone Reviews

Updated 15 Apr 2020

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3.9
79%
Recommend to a Friend
100%
Approve of CEO
PayByPhone CEO Andy Gruber (no image)
Andy Gruber
2 Ratings
  1. Helpful (4)

    "Software developer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at PayByPhone full-time for more than a year

    Pros

    Open work culture, contribution will get noticed . Quick career growth. Lot of new technologies around the corner. Great place for developers to learn and grow. A New leadership team open to new ideas . Flexible work hours, environment.

    Cons

    Constant priority switching. Development and product don't work together, most times seems at odds with each other. Between the leagacy code and product needs , it like being between a rock and hard place almost all the time. Good talented people tends to leave the company. Compensation and benefits levels does not match a global product company they want to be. Odd given that they are willing to pay a small fortunes to contractors.

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    PayByPhone2020-04-11
  2. Helpful (6)

    "Long-standing company operating very much as a start-up"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PayByPhone full-time for more than 3 years

    Pros

    Good location; free snacks/drinks; so-so benefits plan; some nice people.

    Cons

    The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

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    PayByPhone2020-04-16
  3. "Great opportunities for career growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook
    Approves of CEO

    I have been working at PayByPhone full-time

    Pros

    A company with great ambitions and a real togetherness when tackling challenges. Great opportunities for career growth with a wide range of products to work on.

    Cons

    There are very few downsides to this company.

    PayByPhone2020-02-26
  4. "Expanding company with great work culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Strategy Manager in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayByPhone full-time for more than a year

    Pros

    - Great recruiting process (super friendly and transparent about next steps etc) - Well established global company with lots of potential - Modern offices (with beer fridge) - Welcoming and friendly company culture - Great career opportunity (know many people that became managers during the past 2 yrs)

    Cons

    - Nothing worth mentioning - Did their best to overcome any growing pain

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    PayByPhone2020-02-03
  5. "Great company which has huge potential"

    5.0
    Current Employee - Manager 

    I have been working at PayByPhone full-time

    Pros

    Fast growing an huge potential

    Cons

    need time to ramp up

    PayByPhone2019-12-13
  6. "Awesome work environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayByPhone full-time for less than a year

    Pros

    Lots of opportunities to grow and learn. Everyone is very helpful and passionate.

    Cons

    Lots of recent changes in management, making the company increasingly hierarchical.

    PayByPhone2019-12-02
  7. "Ideal place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Software Developer in Vancouver, BC
    Recommends
    Approves of CEO

    I worked at PayByPhone full-time for less than a year

    Pros

    So many opportunities to learn. Everybody in the team is very passionate. Great managers.

    Cons

    Can not say anything ...

    PayByPhone2019-11-08
  8. "Fun and growing work place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer 
    Recommends
    Positive Outlook

    I have been working at PayByPhone full-time for more than a year

    Pros

    - Work on new and latest tech - Lot of opportunity to grow and learn

    Cons

    - No bonus or benifits

    PayByPhone2019-10-31
  9. "Rapidly growing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayByPhone full-time for more than 5 years

    Pros

    Input is valued no matter what level you're at. Great leadership at the executive level.

    Cons

    Lots of changes have stalled progress recently.

    PayByPhone2019-10-26
  10. "Exciting and Flexible Work Place!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Chelmsford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayByPhone full-time for more than a year

    Pros

    PayByPhone is a great company to work for who place a real emphasis on both business and individual success. The wider team are all very enthusiastic and team work is actively encouraged. Employees are regularly praised for their sucess/good work and mistakes are used as oppertunities to improve and develop individuals rather than being frowned upon. The growing nature of the company means employees are empowered with decision making and their views/opinions are asked for even if it doesn't necerssarily sit within their department. Flexible working is also encouraged and gives people the freedom to work from home or other locations.

    Cons

    It can be incredibly fast paced and 'change' is the norm. For those who prefer a more structured job it may come as a challenge. The office isn't located in your typical working area so may be a slightly harder commute for some - a train station is still walking distance and it's not far from a motorway though.

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    PayByPhone2019-10-16
Found 31 reviews