Percepta Reviews

Updated 14 Jun 2021

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Found 323 of over 332 reviews

3.0
52%
Recommend to a Friend
69%
Approve of CEO
Percepta President Karen Gurganious
Karen Gurganious
52 Ratings
Pros
  • "Contractor position is good for someone in the single life, decent pay, bare minimum insurance(in 9 reviews)

  • "Ability to work from home during Covid-19(in 8 reviews)

  • Cons
  • "Upper management does not understand the complexity of the positions and sometimes place unrealistic expectations(in 9 reviews)

  • "Basically, no room for advancement unless you work your way to a position in the company you are servicing(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee

      Good Environment

      12 Dec 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Coworker, cooperative environment & growth opportunities.

      Cons

      Must help in solving grievances faster.

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    2. 4.0
      Current Employee, more than 1 year

      Great employer

      14 Jun 2021 - Instructional Designer in Daventry, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employer with benefits with dental car and perks of test driving cars.

      Cons

      No real cons, employer is really open to ideas and discussions about work etc.

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    3. 5.0
      Former Employee, more than 5 years

      Great company supportive management.

      21 May 2021 - Senior Team Lead in Melbourne, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home for some positions. Competitive pay. Holiday Pay / Overtime available. Useful career building training and skill refinement. Ability to think outside the box. No micro management. Ability to work directly with various product teams. Customer service agents that care about clients.

      Cons

      New Agent Only. Schedule for a new agent can be frustrating. Odd hours, split days or working every weekend/holiday. Open office floor plan was a negative change in my opinion.

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      Percepta Response

      Marketing Manager

      Thanks for the review! We're glad to hear it's been such a positive experience for you so far. Let us know if you have any suggestions for ways we can improve. Thanks!

    4. 4.0
      Current Employee, more than 8 years

      Great Company - Career Growth Opportunities

      11 Jun 2021 - Business Operations Manager in Melbourne, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Career growth opportunities, various career paths, great pay, team environment and the company is growing...Amazing relationships and friends...

      Cons

      Still growing and adjusting to the growth...

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    5. 1.0
      Former Employee, less than 1 year

      TRAP JUST DON'T DO IT!

      16 Mar 2021 - Customer Account Specialist in Lawrenceville, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent Starting Pay, 40 hour workweek.

      Cons

      Extremely high turnover rate for good reason! Company targets and takes advantage of low education and low income earners infringing on their employment rights. Bait and switch tactics, deceptive job descriptions including hours, initial training requirements at cost of new employee, minimize direct contact options to location office contacts, intimidating staff hindering questions and assertion of rights to handle complaints, HR issues, Inter office business security is used against employees to keep employees from documenting/record of business and staff misconduct, Lie regarding record keeping, employee rights, staff run you around in circles when trying to speak to correct contact regarding issues, payroll, complaints, documentation, etc. expect you to use your break time and non work hours to resolve company errors that you have to fix such as employee pay, employment contract, also lies and fraudulently records employees as quitting, not being terminated due to new employee policies/requirements, absences including life or death emergencies, etc. and does not provide employee with separation papers, lies that they will need to follow an online link that is only a review assessment, once you lose your security badge access to the building it is impossible to contact them again or to even dispute the grounds of separation to keep you from filing for unemployment and protect and hide business misconduct.

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      4 people found this review helpful

      Percepta Response

      Brand and Communications Manager

      If you’d like to share more details or if there are any open items, please reach out to percepta.hr@percepta.com – we wish you the best.

    6. 3.0
      Current Employee, more than 1 year

      Okay job to get by for the moment.

      7 Jun 2021 - Dealer Experience Specialist in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      relaxing environment, dealer team is small and now working from home

      Cons

      not enough pay for the amount of work constantly adding more things for us to be responsible for

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    7. 3.0
      Current Employee, more than 3 years

      Open Door Discussions

      27 Apr 2021 - Manager in Dearborn, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Managers and Directors are very approachable and willing to listen. Everyone says they want to help.

      Cons

      Much talk of change, but so far it's just talk, no real changes have taken place. Concern of the employees is there related to the almighty $$, but not out of genuine concern for the actual employee. Some managers have genuine concern for employees, some simply don't care.

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      Percepta Response

      Marketing Manager

      Thanks for your review. We really value this feedback. We would love to hear any suggestions you may have so that we can improve in the future. Please don't hesitate to reach out to us directly at Percepta.hr@percepta.com. Thanks!

    8. 1.0
      Former Employee, more than 1 year

      Don’t bother

      27 May 2021 - Case Manager in Daventry, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The job pays okay, and that’s about it!

      Cons

      Terrible job, very clicky, if your face doesn’t fit good luck! Constantly go back on what they say, referred a friend to work here and clearly kept extending probation until I handed in my notice so that they did not have to pay the bonus that is promised. It is definitely one of the worst jobs I have ever had and I have done some awful jobs. You will be expected to do more and more with no benefit. I was there just over a year due to COVID would of been a lot less, and the turnover of staff is ridiculous and that speaks volumes of how the company treat you and customers. Most people myself included, get scouted for the job. If you get that call, AVOID!

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      Percepta Response

      Marketing Manager

      It's always our goal to deliver an exceptional employee experience. Unfortunately, it sounds like that wasn't your experience. We'd like to hear more about your situation so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

    9. 3.0
      Former Employee, less than 1 year

      Something Nice to Get By

      28 Apr 2021 - Customer Experience Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Decent pay for customer service *Great Benefits *Work from home *Self paced (no micro managing for top performers)

      Cons

      *Stressful work environment and fast paced *Disorganization and poor communication *Workplace bullying *They don't hire from within and when they do they have been know to not pay people their raises *Very unfair in honoring disabilities and excused absences

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      Percepta Response

      Marketing Manager

      Thanks for your review! We value the feedback. We would appreciate the opportunity to address your concerns so that we can improve in the future. Please don't hesitate to reach out to us with any suggestions at Percepta.hr@percepta.com. Cheers!

    10. 5.0
      Current Employee

      Great place to work for, adds good value for your professional growth

      16 May 2021 - Senior Talent Acquisition Specialist in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive, good training, various different department to grow into, good management and friendly teams to be part off.

      Cons

      Job is demanding, requires lot of hard work and focus

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