Premera Blue Cross Employee Reviews about "upper management"

Updated 31 Dec 2020

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3.3
59%
Recommend to a Friend
64%
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Premera Blue Cross President & CEO Jeff Roe (no image)
Jeff Roe
253 Ratings
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Reviews about "upper management"

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  1. Helpful (3)

    "Good people, poor upper management"

    2.0
    • Work/Life Balance
    Former Employee - .NET Developer in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Premera Blue Cross full-time

    Pros

    Peers in my position were wonderful to work with. They were always engaged and kept me going. Good work/life balance

    Cons

    Employees were not listened to on many occasions Questionable decisions by upper management Nothing data driven Bad technology decisions

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  2. Helpful (1)

    "A Good Experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Test Engineer in Mountlake Terrace, WA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Premera Blue Cross full-time for more than 5 years

    Pros

    Great Agile Teams Very Customer centric oriented Good benefits

    Cons

    Poor support from upper management

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  3. Helpful (2)

    "Work and Life Balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Seattle, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Premera Blue Cross full-time for more than 5 years

    Pros

    nice culture, work & life balance

    Cons

    low tech, bad vision from the upper management

  4. COVID-19
    Helpful (4)

    "Hit or Miss Company | Typical Corporate Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Premera Blue Cross full-time for more than 3 years

    Pros

    - Team dynamics may vary— but, I was fortunate to work with a lot of talented and kind people on my side of campus! - My manager was the best one that I’ve had. Easy to talk to whenever you needed any sort of guidance or support for your work. - Everyone is supportive. - Beautiful campus. - Cafeteria meals are great. You just have to pay for it yourself. Including the Starbucks coffee.

    Cons

    Challenges vary from department to department... As much as Premera is trying to catch up with the times, there are moments you’ll see just how dated their operations are in some areas. For example, many people and myself found it really hard to voice our opinions to upper management. There’s a lot of corporate culture nonsense to work through just so that your feedback can get to the right manager/director/president. And you’re likely not going to be able to provide that feedback yourself. Another important point to mention is the way the company adapted to COVID-19. It showed a lot about how much they cared about employees. During the first 2 months of the pandemic, many of us were at home without proper equipment besides our laptops. No assistance to access proper chairs, desks, supplies from our desks was provided. We were told that we had to just use what we had at home until they figure things out. They later offered credits to give employees access to food delivery, but that was poorly marketed around the company and barely any of us knew that we had that perk.

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  5. Helpful (3)

    "Technical Support"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Premera Blue Cross full-time for more than 10 years

    Pros

    Very flexible work schedule, great benefits, very competitive pay, great people to work with.

    Cons

    Way too many layers of management! Middle management can be micromanagers and not great leaders, but the upper management is excellent.

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    Premera Blue Cross Response

    July 23, 2018Vice President, Operations

    We are always looking for opportunities to improve and value your feedback.

  6. Helpful (3)

    "Senior Customer Service Rep"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Spokane, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Premera Blue Cross full-time for more than 5 years

    Pros

    Competitive pay, great benefits and easy to use pto. Premera does seem to have a great outlook on wanting to be customer centric and help people.

    Cons

    Management changes the metric requirements too much. It's never consistent in what they want. Your call time is too low, then it's too high, then it's too low again. Middle management micromanages way too much and doesn't let their team just do their job. When upper management gets involved, it starts off like they are going to be helpful but nothing ever changes, and the ball gets dropped a lot on the csr's. During the interview process they reel you in with promises for growth and opportunity, but that seems to only exist in the main office by Seattle. If you are in Spokane, opportunity is pretty no existant.

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    Premera Blue Cross Response

    July 23, 2018Vice President, Operations

    Thank you for your feedback. I'm happy to hear you find value in working at Premera. Creating an environment where employees can do their best work is a priority for us. Improving how we communicate with employees and providing growth opportunities contribute to that goal. I encourage you to share your concerns with your leader or HR Business Partner so they can help to improve your experience.

  7. Helpful (7)

    "Lots of changes (yet again) in Premera IT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Department in Mountlake Terrace, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Premera Blue Cross full-time for more than 5 years

    Pros

    Great people makes this a really nice place to work. Pretty decent pay and benefits for outside of the City. No worries about parking... free parking in several lots. On campus cafes in each building with healthy choices.

    Cons

    Continuous layoffs and reorgs. If shuffled from one dept to another, there is no other option but to either get used to it or leave (or be asked to leave). Seems that nearly every year right before the holidays there are layoffs... to perhaps get the upper management bigger bonuses??

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    Premera Blue Cross Response

    February 5, 2018Director, IT Management

    Over the last year, Premera's technology teams have been in a period of transformation, which has required intensive change. I know that can be challenging, but it’s imperative that our teams are aligned so we can deliver for the organization and our members. It’s because of the great people you mentioned that our teams achieve fantastic results. I want to thank you for taking the time to share this feedback.

  8. Helpful (10)

    "Stop talking and do the right thing"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountlake Terrace, WA
    Neutral Outlook
    No Opinion of CEO

    I have been working at Premera Blue Cross full-time for more than 5 years

    Pros

    I believe the employees at Premera really do care. We care for the customer, we care for our co-workers and most of us really do want to improve lives by making healthcare work better. And that is what keeps most of us coming back. The people, the purpose.

    Cons

    We try. We are told we are empowered, that we have a voice. But do we really? At first I thought so and I really did feel empowered to help transform the company and culture. But the longer I am here, the longer I feel like I am only listened to when I agree with upper management. Diversity of thought is openingly welcomed, but like that annoying friend on Facebook who posts how awesome her life is only to get a divorce, it is all superficial. Upper management talks a big talk, but I don't think they really want to change. They feel they are already right. I truly do like it here and want to stay so I hope things change.

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    Premera Blue Cross Response

    May 22, 2017Director, Human Resources

    What makes Premera a great place to work is the people who live and breath our values each day. You're absolutely right, Premera employees care about the customer and their co-workers. As an organization, many changes have taken place based on the thoughtful feedback, constructive conversations, and ideas that come directly from employees. Shifting an entire culture does take time. There is work to be done to better show employees that we're listening and taking action. We want to thank you for your thoughtful feedback and for caring so deeply about the direction of our organization.

  9. Helpful (6)

    "Good but unstable"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Analyst (Contracted) in Mountlake Terrace, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Premera Blue Cross full-time for more than 3 years

    Pros

    Flexible Hours Nice employees Great training in all areas of work The ability to work from home usually after one year of work.

    Cons

    Company is unstable financially. My wife worked there as well and her position was eliminated due to "business changes". Upper management is getting promotions but laying off all of the smaller roles.

    Premera Blue Cross Response

    September 21, 2016Vice President, Membership and Billing

    Thank you for your feedback. When business decisions are made that effect our employees, they are not made lightly. Change can be difficult and Premera will continue to work to minimize impacts to employees as we progress as an organization.

  10. Helpful (14)

    "Tough times ahead"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountlake Terrace, WA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Premera Blue Cross full-time

    Pros

    Decent benefits and flexible schedules.

    Cons

    Extremely tough times going on at the moment especially in the operations area (which consists mainly of customer service, membership & billing, and claims). Monthly layoffs, customer service being encouraged to take months of unpaid time off while at the same time 4 VPs being very recently promoted (this is the only place I've worked at where I have been amazed at how many VPs and mid and upper management there is). It's funny too see that during these tumultuous times no mid and upper management seem to have been laid off at all.

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