Premera Blue Cross Employee Reviews about "upper management"

Pros

Peers in my position were wonderful to work with. They were always engaged and kept me going. Good work/life balance

Cons

Employees were not listened to on many occasions Questionable decisions by upper management Nothing data driven Bad technology decisions

Pros

Great Agile Teams Very Customer centric oriented Good benefits

Cons

Poor support from upper management

Pros

- Team dynamics may vary— but, I was fortunate to work with a lot of talented and kind people on my side of campus! - My manager was the best one that I’ve had. Easy to talk to whenever you needed any sort of guidance or support for your work. - Everyone is supportive. - Beautiful campus. - Cafeteria meals are great. You just have to pay for it yourself. Including the Starbucks coffee.

Cons

Challenges vary from department to department... As much as Premera is trying to catch up with the times, there are moments you’ll see just how dated their operations are in some areas. For example, many people and myself found it really hard to voice our opinions to upper management. There’s a lot of corporate culture nonsense to work through just so that your feedback can get to the right manager/director/president. And you’re likely not going to be able to provide that feedback yourself. Another important point to mention is the way the company adapted to COVID-19. It showed a lot about how much they cared about employees. During the first 2 months of the pandemic, many of us were at home without proper equipment besides our laptops. No assistance to access proper chairs, desks, supplies from our desks was provided. We were told that we had to just use what we had at home until they figure things out. They later offered credits to give employees access to food delivery, but that was poorly marketed around the company and barely any of us knew that we had that perk.

Pros

Very flexible work schedule, great benefits, very competitive pay, great people to work with.

Cons

Way too many layers of management! Middle management can be micromanagers and not great leaders, but the upper management is excellent.

Pros

Competitive pay, great benefits and easy to use pto. Premera does seem to have a great outlook on wanting to be customer centric and help people.

Cons

Management changes the metric requirements too much. It's never consistent in what they want. Your call time is too low, then it's too high, then it's too low again. Middle management micromanages way too much and doesn't let their team just do their job. When upper management gets involved, it starts off like they are going to be helpful but nothing ever changes, and the ball gets dropped a lot on the csr's. During the interview process they reel you in with promises for growth and opportunity, but that seems to only exist in the main office by Seattle. If you are in Spokane, opportunity is pretty no existant.

Pros

Great people makes this a really nice place to work. Pretty decent pay and benefits for outside of the City. No worries about parking... free parking in several lots. On campus cafes in each building with healthy choices.

Cons

Continuous layoffs and reorgs. If shuffled from one dept to another, there is no other option but to either get used to it or leave (or be asked to leave). Seems that nearly every year right before the holidays there are layoffs... to perhaps get the upper management bigger bonuses??

Pros

I believe the employees at Premera really do care. We care for the customer, we care for our co-workers and most of us really do want to improve lives by making healthcare work better. And that is what keeps most of us coming back. The people, the purpose.

Cons

We try. We are told we are empowered, that we have a voice. But do we really? At first I thought so and I really did feel empowered to help transform the company and culture. But the longer I am here, the longer I feel like I am only listened to when I agree with upper management. Diversity of thought is openingly welcomed, but like that annoying friend on Facebook who posts how awesome her life is only to get a divorce, it is all superficial. Upper management talks a big talk, but I don't think they really want to change. They feel they are already right. I truly do like it here and want to stay so I hope things change.

Pros

Decent benefits and flexible schedules.

Cons

Extremely tough times going on at the moment especially in the operations area (which consists mainly of customer service, membership & billing, and claims). Monthly layoffs, customer service being encouraged to take months of unpaid time off while at the same time 4 VPs being very recently promoted (this is the only place I've worked at where I have been amazed at how many VPs and mid and upper management there is). It's funny too see that during these tumultuous times no mid and upper management seem to have been laid off at all.