PsPrint Reviews

Updated 14 Mar 2018

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1.5
0%
Recommend to a Friend
10%
Approve of CEO
PsPrint CEO Lee Schram (no image)
Lee Schram
7 Ratings
  1. Helpful (4)

    "I've had worse"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at PsPrint

    Pros

    Decent hours, benefits, interesting clientele. Lots of busy work.

    Cons

    You will get paid much less than industry standard for the amount of work you will do. This job isn't for everyone.

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  2. Helpful (3)

    "A decent place to work if you need a job for a couple of months."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PsPrint full-time for less than a year

    Pros

    There was always a steady workflow, decent benefits. You would be working with design files and printed goods which can be somewhat interesting. They tend to hire hardworking and fun folks.

    Cons

    The management and leadership was always a bit lacking and really should be reevaluated. The management style was very inflexible as well as their attendance policy (a juvenile points system). They constantly reviewed employees with a metrics based approach more than consistency and quality work. Employee evaluations were standardized (cut & paste - little to no effort to do the research) rather than a real evaluation. Management would determine that there were many ways to improve even when there really was not; it was just a manipulative management ploy and in reality only based on minute statistical percentages which failed to truly assess the larger picture. There was little to no room for advancement and no monetary incentives or goals to work harder during busy spells. The basic premise here is that you are handed your slightly better than minimum wage hourly rate (after three months) and then they gauge you for your time as much as possible until you burn out to find another job somewhere else - in a totalitarian manner, no questions asked. If you are ok with working on the phones you might be promoted to a lead and gain a dollar raise. Retention is fairly spotty for too many reasons to list. More importantly, this is the Bay Area. There are many better options for employment: better jobs, work environments, management and pay. Take heed before applying.

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  3. Helpful (2)

    "Great Benefits, Terrible Management, High Turnover Results"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Approves of CEO

    I worked at PsPrint full-time for less than a year

    Pros

    Good pay and benefits, great co-workers, potential for a fun and creative environment with happy employees.

    Cons

    The turnover rate says it all. The customer service department is hands down the unhappiest place I've ever worked (this is not the first call center job I've had). Mismanagement and being treated like children consistently kills morale. Reps are considered "senior reps" after lasting 6 months causing poor customer service and retention due to the constant influx of new, inexperienced employees who give faulty information and service. This could be a great place to work as the pay and benefits are excellent, but the management and company "culture" are horrendous. Stay away at all cost!

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  4. Helpful (1)

    "Great company."

    5.0
     

    I have been working at PsPrint

    Pros

    Very driven management and company cares about their employees.

    Cons

    None that I can think of so far.

  5. Helpful (4)

    "No room for real advancement"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at PsPrint full-time

    Pros

    The staff is excellent and fun to work with; good entry-level experience

    Cons

    PsPrint was recently acquired by Deluxe Corp. which has implemented a lot of change within the company. The result is a push to expand quickly, however its rather sloppy and little is being done internally to support such growth. This puts a real strain on the staff. The site is a mess and frequently is down, resulting in upset customers and stressed out customer service. There has been high turnover in the past year or so, so they are constantly trying to catch up with having enough support for the call center. New features are launched without fully beta-testing and are very buggy. Again, more stress for CS. You might be able to receive a slight promotion, but once you're a CS supervisor, that is pretty much as far as you're going to go within the company.

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  6. Helpful (4)

    "Uncontrolled growth leading to dissatisfied employees"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in West Oakland, CA
    Doesn't Recommend
    Negative Outlook

    I worked at PsPrint full-time for more than a year

    Pros

    Friendly people, good entry level experience, good bonuses

    Cons

    Since company has been acquired by Deluxe, business has continued to significantly increase, but without an increase in workforce to accommodate. Responsibilities have also increased without increases in wages. Products and software are not properly tested before being launched putting stress on Customer Service, Prepress and Production to make up for bugs and issues. Company has become mindlessly number-driven without paying attention to the concerns of its workers.

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