REI Reviews | Glassdoor.co.in

REI Reviews

Updated 19 October 2018
1,397 reviews

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3.9
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REI President and CEO Jerry Stritzke
Jerry Stritzke
583 Ratings

1,397 Employee Reviews

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Pros
Cons
  • "Work life balance really isn’t a thing" (in 39 reviews)

  • "retail part time trap can be a dead end" (in 96 reviews)

More Pros and Cons

  1. "crew member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in San Francisco, CA (US)
    Former Employee - Crew Member in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (Less than a year)

    Pros

    The culture, the people who work at REI, the ability to move up in the company, the time off, health benefits, retirement benefits, and commuter benefits.

    Cons

    It's hard to survive in the Bay Area working at REI, although if you are a student or someone looking for part time work at a good company with good people, then REI could be a good fit for you.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time

    Pros

    Awesome co-workers and really comprehensive discounts

    Cons

    You will not stop working until you get off work. Your time is filled and at a premium

  3. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    Awesome environment with great people.

    Cons

    I can't think of any cons.


  4. Helpful (1)

    "Great place to work with well-rounded people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HQ/Merchandising in Kent, WA (US)
    Former Employee - HQ/Merchandising in Kent, WA (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    Fantastic perks and benefits, especially the retirement match %. Deals direct from the vendor, discounts on purchases from REI, schedule flexibility, good health care costs. Company does a lot of good to encourage participation in the outdoors, protecting our land, etc.

    There were some really fantastic people that worked there, people who were legit to the core, and who are willing to take risks, to mentor others, and to really dedicate themselves to the company and what it stands for. Lots of like-minded people, value wise. There used to be a lot of support to grow your career within the company but that is dropping off a bit as the company gets bigger.

    Cons

    Poor accountability. Because the company so rarely fired or laid off anyone, there were plenty of people who just skated along, even if they were no good at their job. People, including upper management, were not given direct feedback which leads to promotion of incompetence or just punting someone who is troublesome around, hoping they will get fed up and leave on their own. It's the "REI nice" - people are nice to your face and don't give you honest feedback so it's hard to improve. Very frustrating for people looking to improve their skills.

    Advice to Management

    While it may be hard to have honest conversations with your employees, just be straight with them. There are too many people just hanging on that don't even know it.


  5. "Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corte Madera, CA (US)
    Former Employee - Anonymous Employee in Corte Madera, CA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at REI part-time

    Pros

    The company as a whole is a very noble and honorable company with great goals as far as outdoor education, adventure and stewardship, as well as lots of opportunities for employees both in their proffessional and personal lives.

    Cons

    The location that I was working for had some severe issues as far as personnel. The management team was wildly irresponsible, sharing confidential information to other employees, lack of transparency and candor with staff, clearly played favorites and never spoke to employees about negative performance. As far as the rest of the staff, they tended to be very clique-ish, and seemed to have a hive mind in developing opinions about people (if one of the ‘core’ employees didnt like you, the rest of the store will treat you poorly)

    Advice to Management

    Be upfront with your staff and understand what it is that you should (and shouldnt) be doing in your position


  6. "Customer service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sandy, UT (US)
    Former Employee - Customer Service Representative in Sandy, UT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (More than a year)

    Pros

    Great company all around the gives back to community.
    Flexible work schedule for employees who travel/camp and do anything outdoors.
    Managers and employees really care about one another.
    Most customers are very easy going and really interested in making a connection with employees
    They don't support black Friday and instead give employees a paid day off and encourages them to not support black Friday by not spending money and instead spending the day outdoors.

    Cons

    You have to be willing to bend over backwards for customers since they are paying a high price of their items.

    Advice to Management

    N/A


  7. "Good Culture (*This review predates 2014)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    The REI "Flagship" in Seattle is a local icon. The work environment is strong, and full of great people who are passionate for outdoor, muscle-driven activities.

    Cons

    Learning the ropes, by working in the retail environment, was positioned as a path to corporate job. I found this not to be true. However, if you are inclined to pursue retail management, this is the best way to get there.

  8. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at REI full-time (More than 3 years)

    Pros

    Worked with energetic, awesome, and crazy people.

    Cons

    Worked at an REI in a fancy part of town and thus had a constant flow of picky customers


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    Amazing culture, discounts, work/life balance

    Cons

    You’re making minimum wage in retail...


  10. "Frontline Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Frontline Cashier in Atlanta, GA (US)
    Former Employee - Frontline Cashier in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (More than a year)

    Pros

    Great company and vision
    Awesome co-workers
    Access to discounts

    Cons

    Low pay
    Not enough hours available to work


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