REI Reviews | Glassdoor.co.in

REI Reviews

Updated 17 April 2019
1,485 reviews

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3.9
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REI President and CEO Jerry Stritzke
Jerry Stritzke
630 Ratings

Employee Reviews

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Pros
  • "Great coworkers and management really does a good job of working with you to create a satisfying work/life balance" (in 147 reviews)

  • "The discounts on gear are also awesome" (in 58 reviews)

Cons
  • "Unpredictable hours make work/life balance a challenge" (in 41 reviews)

  • "Full Time" entry-level positions are still not a living wage" (in 102 reviews)

More Pros and Cons

  1. "GOOD COMPANY"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at REI part-time

    Pros

    Great culture, they have good discounts

    Cons

    the schedule gets put out 3 weeks in advance


  2. "Worked at the registers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at REI part-time

    Pros

    Great atmosphere and place to work. Especially for a first job in high school.

    Cons

    They dont schedule enough hours

  3. Helpful (7)

    "Great for what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (More than 3 years)

    Pros

    I loved my coworkers! They are generally outdoorsy, always positive, and curious to hear about new adventures. Great energy.

    Management was super flexible with my schedule as long as it was working for both of us.

    The company put some solid effort into making pay appropriate for the local cost of living and the expertise they desire from employees.

    Deals are amazing.

    Cons

    Store management can be narrowly focused on the $ and lack inspiring leadership skills.

    Too much weight is put on membership sales and not enough on making sure customers get out the door with the right product. As employees, we are told that integrity is everything, and I saw that attitude every day from my coworkers. However, pay raises and bonuses were, and are again, based primarily on membership sales. It is frustrating to many to see what looks like the wrong priorities from a company we all care very much for.

    Advice to Management

    If membership in the co-op is so great, it will sell itself. It it isn't selling itself, maybe you need to see to the benefits of membership vs. non-membership difference.

    Also, integrity isn't just for the little guys, Jerry.


  4. "A great place for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Action Sports Specialist
    Current Employee - Action Sports Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than a year)

    Pros

    - great environment with customers.
    - really flexible schedule if you’re in school
    -ability to move up within the company
    - access to discounts outside of store

    Cons

    -you have to do one day on weekend and one on weekday
    -not as great discounts in store as you would think.


  5. Helpful (1)

    "Great people and mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI full-time (More than 5 years)

    Pros

    Great people, focus on gear, and getting outside. Fun environment. Great for part-timers, amazing discounts. No one takes themselves too seriously.

    Cons

    Not a livable wage for a single adult.
    Hard, if not impossible, to get from retail to HQ.

    Advice to Management

    Invest in your leaders like you do the outdoors. Look at internal applicants for HQ before searching for external candidates. RSM dead-ends at store manager.


  6. "One of my favorite jobs, even though part-time retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Tualatin, OR (US)
    Former Employee - Customer Service Specialist in Tualatin, OR (US)
    Recommends
    Approves of CEO

    I worked at REI part-time (Less than a year)

    Pros

    *IF* you love the outdoors, the absolute best part about working at REI is getting to talking about the outdoors, meeting other people who love the outdoors, and outdoor gear, all the time. It is great! Specifically Frontline, you get to talk to everyone who comes into the store, about all their different adventures, answer any last minute questions, process gear repairs, discuss different parks passes, where to go, where to camp, etc.

    Cons

    Standard retail "cons": part-time, hourly, etc. For Frontline, a con is also getting stuck ringing up basic transactions for long periods of time, instead of special orders, repair, parks passes, etc.


  7. "Hardest You'll Work for So Little Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Fort Worth, TX (US)
    Current Employee - Sales Associate in Fort Worth, TX (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at REI part-time (More than 3 years)

    Pros

    Like minded people. Pro deals. Knowledge gain. Some unique training experiences. Fair opportunities to advance...if you're willing to put in the hours. Two "Yay Days"--time to spend outside with six hours of pay for each.

    Cons

    Poor communication from leadership at HQ on down. My schedule's been changed more than a few times with NO communication (except, "Hey, why aren't you at work today?"), You must comply with specific schedule requirements, such as working one day on the weekend, open or close, and 16 hours a week, UNLESS you're one of the "chosen." We have a person who doesn't work weekends AT ALL, and others who don't work the minimum. In the end, given the pay and the nonsense one has to deal with, it's still just a McJob. There is much talk about "work-life balance," which is great, except when it doesn't suit their needs. Then it becomes, "Sorry we're not honoring our deal, but we're short staffed and we need you be here and give up your free time."

    Advice to Management

    This is the 21st century. Worry less about your metrics and more about your actual employees by COMMUNICATING with them and honoring your agreements with them.

  8. "Dissapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Kent, WA (US)
    Former Employee - Systems Analyst in Kent, WA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at REI full-time

    Pros

    Company culture, retirement plan, location

    Cons

    Misaligned values/goals, communication, documentation, cross department collaboration, employee development, employee training, salary. Company culture is attempting to shift, but lacks support from middle management.

    Advice to Management

    Ensure dept and team managers are accountable for communicating and demonstrating company and Business Unit values and goals. Ensure dept and team managers are trained to manage, coach, develop, engage , and retain employees. Relocation will disrupt the operations employee base, so ensure employees see actions demonstrating they are valued from the top down. Top leaders can only say and do so much- team leaders must carry those ideals through.


  9. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Santa Barbara, CA (US)
    Former Employee - Sales Specialist in Santa Barbara, CA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    Fun co-workers
    Discounts
    Gear bank
    Bonuses
    Can choose your own availability

    Cons

    Bureaucracy
    Rude managers
    Pay sucks
    Hard to get enough hours with stricter availability


  10. "1 year of Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    Good relationships to be built with your coworkers
    If you can get insurance it is very good, but it takes time to achieve.
    Management was wonderful.
    Coworkers were helpful.
    Work/life balance was important for management.
    Management will treat you well.
    You can make a lifetime career out of your time at REI. It just depends on what you want to do with it.

    Cons

    Pay is low. When you are working part time you cannot expect large paychecks. It simply does not make sense.
    It takes a year to be qualified for insurance or tuition reimbursement, then you have to maintain weekly hours to keep it.
    The rare rude customer can be annoying but they aren's a deal breaker.