Rackspace Technology Employee Reviews about "rackers"

Updated Jan 20, 2021

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Found 241 of over 2,619 reviews

3.5
55%
Recommend to a Friend
54%
Approve of CEO
Rackspace Technology CEO Kevin Jones
Kevin Jones
567 Ratings
Pros
  • "Great Culture from the Rackers(in 149 reviews)

  • "Great culture and Rackers to work with(in 144 reviews)

  • Cons
  • "It's why all the rackers leave and go there(in 129 reviews)

  • "Middle management is afraid of senior leadership because of the high risk of being fired(in 74 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    My friend is being trained in ServiceNow(fresher). She got a call asking her to work as a linux admin from the same company. She likes to work in cloud computing and asked the same in the call. They said that linux is first and if there's a chance she will be moving to cloud. They also said it would be rotational shift. She personally likes linux but when researched she came to know that she will be doing L1 tasks. The package is same for both the roles. What role should she take? Pls suggest.

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    Reviews about "rackers"

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    1. 5.0
      Current Employee, more than 1 year

      Love working with Rackspace

      Aug 13, 2020 - Manager in Gurgaon, Haryana
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rackspace is a wonderful organization… Rackspace is a wonderful organization and this organization is employee friendly and keep a believe and faith on Rackers. I love the organization and leaders dedication towards work and strategy.

      Cons

      I don't think there are any till yet.

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    2. 3.0
      Current Employee, more than 8 years

      New products/offering launch without proper tooling to support those products.

      Nov 16, 2020 - Database Administrator (Database Administrator) in New Delhi
      Recommend
      CEO Approval
      Business Outlook

      Pros

      From last year company geared up employee welfare on top priority.

      Cons

      New product/offering launches without proper tooling to support what promised to customer. Internal tools and system are very poor and old. And front-line Rackers being told that please live with it and provide fanatical support. Poor coordination among internal support team.

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      1 person found this review helpful
    3. 5.0
      Current Employee

      Best company to work with....

      Aug 12, 2020 - Peoplesoft Administrator/Database Administrator in Gurgaon, Haryana
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rackspace is Employee oriented, Great work culture with having excellent growth opportunities in career. It's proud to be a 'racker' !!

      Cons

      Not encountered with any Cons as of now.

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    4. 5.0
      Former Employee

      Great Company

      Jan 20, 2021 - Technical Support Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and Rackers to work with. Challenging and empowered to bring ideas forward.

      Cons

      Lots of change and moving towards a new identity at the time.

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    5. 3.0
      Former Employee, more than 3 years

      nice

      Jan 11, 2021 - Exchange Administrator in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      low wages. lot of old Rackers, good culture.

      Cons

      frequency changes. more lay offs.

      1 person found this review helpful
    6. 3.0
      Former Employee, more than 5 years

      Fixed Mindset

      Dec 10, 2020 - Cloud Virtualization Engineer in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work with good smart people that really care about the work they are doing.

      Cons

      Too much middle management. SLT vision seems a bit over zealous at times (see cloud wars with AWS). Moving away from what Rackers did best and that was provide excellent support that kept customers feeling like they were more than just a ticket number that needed to get crunched.

      1 person found this review helpful
    7. 3.0
      Current Employee

      Former glory now with managed service providor blues

      Nov 21, 2020 - Project Engineer in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Flexible schedule - lots of PTO - great health care benefits available on day 1 - ability to cross-train to any business unit - lots of available self-paced training provided with vendor partners - very friendly and helpful staff

      Cons

      -training is still not good enough and learning 'The Rackspace way' of doing things can take 3 - 6 months or sometimes a full year as they operate very different from most companies. Expect most training to be on the job or working to figure things out independently . -a company that started off as a webhosting and cloud servers industry leader and thinks they can still play that exact playbook 20 years later in a world of serverless, machine learning and other technologies they are too far away from them to competently support . -has had a recent (past 4 year) history of laying people off every year . -pays at least 15% or more below market value . *They will say that the missing 10%+ of comparable market pay that is missing is in your benefits and the 'luxury' of the Castle (former mall now the HQ) but when you are asked to do more with less you don't get to enjoy any of the luxuries and you will notice that mostly leadership gets to attend all gatherings , parties and events while you are stuck in your desk all day. -no longer makes proprietary technology and only focuses on providing support for AWS, GCP and Azure along with any industry buzzword and has been downplaying their own home-grown product 'Openstack' in favor of supporting infrastructure out of their control and basically re-selling AWS, Azure and GCP. -a large amount of the ' old school rackers ' (8 yrs and up) have very bad attitude and feel that they don't need to do work of lower level employees or even talk to customers on the phone (entitlement) . - as a Managed Service Provider RackSpace now relies on getting customers from the big 3 (AWS, Google, Microsoft) as customers to provide customer support that they don't want to . If any of the big 3 decide to create their own customer support it would impact Rackspace greatly. -continues to put Executive leadership pay and benefits first , buy out smaller companies (along with their debt) , and other extravagant spending such as leadership retreats during the years of layoffs . -huge indifference between 'support' (the backbone of the company) and sales, account management and leadership. Deals and promises are made to customers without thinking if the offer will even be honored for sure or even supported by Technical Staff. -management staff will try to constantly take advantage of people's low self esteem and non-realization of their own self worth using soft skill techniques and tricks . -an HR dept that servers the company first and the employees second.

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      2 people found this review helpful
    8. 3.0
      Former Employee

      Increasingly Globalized

      Oct 3, 2020 - Customer Success Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Managers have a lot of flexibility to let their employees leave suddenly for emergencies, there’s stock offerings, over of month of PTO, and, when remote works ends, The Castle is a really cool building and can be fun.

      Cons

      The culture has slowly but consistently degraded and become more and more corporate. Budgets were cut for outings, and fun in office activities, pre-Covid. Most alarming is the shift to a globalized workforce, which means that US jobs are being replaced by workers in other countries. At first, it was just backfilling in India and Mexico as Rackers left, but now they actively layoff Rackers to move the roles outside the US. It started with only mangers and leadership being laid off, but now front-line Rackers are also being cut. Rackers of 10+ years are often the first to be cut. As a result, talented technical Rackers have been left unable to grow and promote, and often get cut loose if they ask for pay increases. Leadership has been asked about this strategy multiple times and has consistently answered that they are comfortable with the turn over and don’t mind the cycling in of technical talent and out flowing out of more knowledgeable techs. Customers have noticed the change, and the Rackers in charge of customer service have become increasingly stressed under larger and larger workloads as teams shift smaller, and non-US Rackers struggle to learn to pick up job with little training. There is no job security, and Rackspace pays under average because they lean on their reputation to bring talent in. I would not recommend working at Rackspace if you are come from a startup background or other technology company; however, if you’re coming from a call center background Rackspace would be a significant improvement.

      6 people found this review helpful
    9. 3.0
      Former Employee, more than 3 years

      Blinded by it's own delusions

      Sep 16, 2020 - Windows Engineer in Cardiff, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great people - Good perks, work/life balance

      Cons

      Company has expanded via multiple aquisitions rather than natural growth. As a result, not every employee is a 'Racker' in the true sense and therefore creating an us/them boundary. The workloads for people who have been inherited through these acquisitions vary wildly, with expectations being set to support outdated/unsupported environments with the constant repeated mantra of aligning to the Rackspace support model where workloads are seemingly balanced and everyone is happy... Staff 'leveling' system gives little in the way of progression and seems to be an excuse to place more value on one employee over another with arbitrary testing metrics that don't remotely reflect the work you will be assigned. It's sold as one big happy family but it's more like multiple factions vying to protect their own personal interests.

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      9 people found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      This would have been 5-Star--My Last One-up made my life living hell

      Sep 7, 2020 - Senior Technical Recruiter in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, great culture, good inclusion for WFH Rackers

      Cons

      Talent Acquisition/HCM was part of the Executive leadership team. Now, not so much. Buried somewhere in the "Legal/Administration" function. Has no visibility

      Continue reading
      1 person found this review helpful
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