Redbox Reviews | Glassdoor.co.in

Redbox Reviews

Updated 10 May 2017
200 reviews

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200 Employee Reviews

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Pros
Cons
  • Upper management is struggling to figure it out (in 17 reviews)

  • Constant change it can be frustrating sometimes (in 6 reviews)

More Pros and Cons

  1. Helpful (4)

    "Started great then kept declining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Toledo, OH (US)
    Former Employee - Regional Manager in Toledo, OH (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox (More than 8 years)

    Pros

    Use to be a good place to work where people cared, but quickly became about how much can we squeeze out regardleas of impact to employees.

    Cons

    It Uses to be a good place to work where people cared, but quickly became about how much productivity can we squeeze out regardleas of impact to employees.

    Advice to Management

    None they know it all.


  2. Helpful (1)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Operations Supervisor in Surprise, AZ (US)
    Current Employee - Regional Operations Supervisor in Surprise, AZ (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 8 years)

    Pros

    Redbox really cares about the individual and their customers. They have a complete benefits package that rivals just about any company.

    Cons

    Redbox is in an industry that is declining. Their business model is built on the physical dvd and game. Redbox will no longer be viable when the pricing, quality, and selection of new release movies and games are equal to redbox and readily available for online streaming. Although some speculate that this will be soon, I still believe Redbox has many years left of good, strong business before streaming completely takes over.

    Advice to Management

    Don't just look for ways to cut costs, although this is vitally important. Looks for new ways to innovate, expand, and increase business.


  3. Helpful (1)

    "FSR2- Field Service Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Negative Outlook

    I have been working at Redbox full-time (More than 3 years)

    Pros

    Freedom- work alone, most days are spent 1/3 working and 2/3 driving. Decent benefits. Manage (ROS) is the best.

    Cons

    Have to cover for Merchandisers (FSR1), new ticketing system takes away freedom of which kiosk to service first. Pay is kinda low for a Field Service Tech.

    Advice to Management

    Listen to your field employees, don't just set a directive from corporate and say "comply" without first setting a test trial and getting feedback from field employees. Raise wages for field employees.


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  5. Helpful (1)

    "Amazing people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser
    Former Employee - Merchandiser
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked with some of the most amazing people

    Cons

    Too many games when it came time for some, not all bonuses


  6. "ROS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Started out really well but changed

    Cons

    Went sown hill fast after the company went public


  7. Helpful (2)

    "Dim future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA (US)
    Former Employee - Anonymous Employee in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox (More than a year)

    Pros

    Free movies, good pay, good benefits, good work/life balance.

    Cons

    It's a dying business. They tried twice to move into streaming and failed. Physical media only has so long. Not sure how long they'll be around. Restructuring/layoffs a few times a year. Recent layoffs will strain the already tenuous communication between marketing and the field.

    Advice to Management

    Be honest with your employees. Don't come to LA and tell the staff how they will be a major part of the next chapter of Redbox, then 2 weeks later lay them all off.


  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time

    Pros

    Experience working for a start up company

    Cons

    Closed call center since being bought out by Coinstar, little development, and low pay


  9. "Field Support Rep II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, company car, flexible scheduling

    Cons

    Always reinventing the wheel. Micromanaged.

    Advice to Management

    Don't micro manage FSR 2's. Trust those tshat you hired to do their job


  10. Helpful (1)

    "Another company that went from Good to Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company Car. Pay. Bonuses. Flexible Work Hours.

    Cons

    Outerwall (the company name now), Old Technology, Using Great Workers, Route Optimization (ridiculous)

    Advice to Management

    When I first started, Redbox motto was "People Matter" and have gone away from that.


  11. Helpful (2)

    "Seven year employee. Field Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in Knoxville, TN (US)
    Former Employee - Field Service Representative I in Knoxville, TN (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox part-time (More than 5 years)

    Pros

    Great pay, good benefits, flexible schedule, and emphasis on personal responsibility with very little supervision.

    Cons

    You have to use your own vehicle. This can get pretty expensive. Company is struggling to stay afloat since they started being traded on the stock exchange. Multiple management turnovers. Reduced hours, and mileage reimbursement. Any issues are met with the creation of a new department, and VP. Way too top heavy a company.

    Advice to Management

    Calm down with the sweeping policy changes. Quit "punishing" all your employees for the actions of a few that you refuse to get rid of.


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