Redbox Reviews | Glassdoor.co.in

Redbox Reviews

Updated 21 February 2017
196 reviews

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196 Employee Reviews

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Pros
Cons
  • Upper management is struggling to figure it out (in 15 reviews)

  • Some issues would be that there is no real room for advancement or department change if you do not live in Oak Brook, Illinois (in 4 reviews)

More Pros and Cons

  1. "ROS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Started out really well but changed

    Cons

    Went sown hill fast after the company went public


  2. Helpful (1)

    "Dim future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA (US)
    Former Employee - Anonymous Employee in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox (More than a year)

    Pros

    Free movies, good pay, good benefits, good work/life balance.

    Cons

    It's a dying business. They tried twice to move into streaming and failed. Physical media only has so long. Not sure how long they'll be around. Restructuring/layoffs a few times a year. Recent layoffs will strain the already tenuous communication between marketing and the field.

    Advice to Management

    Be honest with your employees. Don't come to LA and tell the staff how they will be a major part of the next chapter of Redbox, then 2 weeks later lay them all off.


  3. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time

    Pros

    Experience working for a start up company

    Cons

    Closed call center since being bought out by Coinstar, little development, and low pay


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  5. "Field Support Rep II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, company car, flexible scheduling

    Cons

    Always reinventing the wheel. Micromanaged.

    Advice to Management

    Don't micro manage FSR 2's. Trust those tshat you hired to do their job


  6. Helpful (1)

    "Another company that went from Good to Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company Car. Pay. Bonuses. Flexible Work Hours.

    Cons

    Outerwall (the company name now), Old Technology, Using Great Workers, Route Optimization (ridiculous)

    Advice to Management

    When I first started, Redbox motto was "People Matter" and have gone away from that.


  7. Helpful (1)

    "Seven year employee. Field Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in Knoxville, TN (US)
    Former Employee - Field Service Representative I in Knoxville, TN (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox part-time (More than 5 years)

    Pros

    Great pay, good benefits, flexible schedule, and emphasis on personal responsibility with very little supervision.

    Cons

    You have to use your own vehicle. This can get pretty expensive. Company is struggling to stay afloat since they started being traded on the stock exchange. Multiple management turnovers. Reduced hours, and mileage reimbursement. Any issues are met with the creation of a new department, and VP. Way too top heavy a company.

    Advice to Management

    Calm down with the sweeping policy changes. Quit "punishing" all your employees for the actions of a few that you refuse to get rid of.


  8. Helpful (1)

    "From good to bad in 5 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative II in Columbus, OH (US)
    Current Employee - Field Service Representative II in Columbus, OH (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 5 years)

    Pros

    Fleet vehicle that can be used as a let's on a lot vehicle. Also you get to be out and about and set your own times.

    Cons

    The biggest con is that there is a large lack of communication between each portion of the company. Also as a field tech because you work hourly if you do a great job and your machines never go down then you don't get hours and make no money because there is no work for you. I am in one of the best markets in the company and also make the least money because of it.

    Advice to Management

    Just listen to your field reps. We have a ton of great ideas that can help. The communication should flow both ways.


  9. "redbox"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Jackson, TN (US)
    Current Employee - FSR1 in Jackson, TN (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Redbox full-time

    Pros

    Good local supervisor, very recognizable product and kiosk. Everywhere and any where but not for long

    Cons

    Too much work for such an easy job, maximum 25 kiosk per day means 15 minutes per kiosk in 4 day week. It is dying folks. Only time will tell if redbox will be around not as kiosk based product.

    Advice to Management

    Let us know what happens after this purchase. Help us understand that technology changes disrupted the kiosk business, not merchandisers trying to do the right job under a lot of pressure.


  10. Helpful (1)

    "Management needs to go ASAP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Can't really think of any

    Cons

    This place is a mess. There is a constant change in management, so no one is really sure what they are suppose to be doing or how the company should be run. Management is not willing to listen to the concerns of their employees, and any problem that is brought up gets pushed to the side. There is absolutely no room to grow in this company, it's very very hard to move up or to move to another department. This use to be a fun environment, but due to so many changes in management and hiring managers who don't even come from a background that is appropriate for their position, and who could care less about their employees, this company has gone down real fast.

    Advice to Management

    Before pointing fingers at others, look at yourself and the way you are handling your department first. Listen to your employees, and seriously take under consideration the opinions, concerns, and thoughts that they have. Then actually do something about the issues and concerns you are hearing about. This will allow for the department to grow together as a team, and for your team to start trusting that you have their best interest in mind (and not just your own). Allow your employees to further themselves and to move up in the company, in fact encourage them to always better themselves and to achieve their goals. Most importantly respect your employees, if you do not respect the people who you are responsible for managing, then do not expect them to work hard and to respect YOU as a manager or a person.


  11. Helpful (2)

    "Not Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good for now but I see those going away very shortly

    Cons

    Have taken away so much from those of us in the field to make profits "look" better that a very large majority are looking elsewhere to make a decent living. No one is happy anymore and it shows. Moral is at its lowest.

    Advice to Management

    Get back to taking care of lower workers instead of padding your pockets and "telling" us we are your most important asset. PROVE IT!



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