Revel Systems Reviews

Cons

management structure, no room for growth, lied to about commission structure, stock options, and bonus, sales team cheats and bullies ppl

Cons

Supervisor is a complete joke, system pushed out updates that implement new features without addressing current issues so it’s more garbage on top of garbage, crazy micromanaging apparently this has been the case after CEO got let go, phone software has absolutely no means of letting you take desired restroom breaks so they offer ridiculious solutions to remedy that problem simply don’t go to the bathroom more times than you should, however nothing compares to the lack of communication between departments when it comes to forwarding said issues to those departments directly who are assigned those responsibilities and how did they go about fixing this?.. easy instead of hiring more operations department employees they simply handed down a majority of there responsibilities to brand new tier 1 call agents and threw them through an entire week of training to cover those responsibilities.. this is the most absurd means of handling said problem never in my life had I ran into a company that not only removes the ability to get said customer to CSR or Operations that ability simply isn’t there and when the customer can’t get in contact with the right people imagine how they feel ..

Cons

The people that work here are talented and hardworking, but have no direction. Departments are always struggling to get on the same page, support can’t support the product, and clients are never almost always unhappy. The turnover rate is incredible. The company has almost cut in size due to unhappy employees. The sales team is highly talented, but there is no one to support them or their clients after the sale is made. Whenever I see Revel working in a restaurant it’s sad how shocked I am.

Cons

Recent changes but outlook seems good

Cons

- The dust will continue to settle as a result of some recent changes in many of the upper management and HR roles. There will be some "growing pains" as the team comes back together and find their best way to operate on a day-to-day basis

Cons

The office was like a fraternity house, plus it was dirty and overcrowded. The management had no clue what they were doing and how to support employees. I think the meaning of micromanagement began here. The product never worked as intended, completing installs was a total nightmare, many unhappy customers. You know it's bad when the CEO and CTO get canned.

Cons

-Too many drastic changes in a short amount of time. If you were okay with one change, you get hit with another one a month later. Not given notice nor enough time to adjust to it.
-Low Morale on the SDR team.
- High Turnover. Considered a veteran if you're there longer then a year.
-If you don't hit at least 50% of your quota ONE MONTH, you are put on an aggressive Performance Improvement Plan that could get you fired quickly. (I was put on this, got off, but the reps that didn't get off weren't fired??? I feel like it was a double standard).
-Many approval levels that are put in place to catch your mistakes, but don't. Almost had a commission payout rescinded because manager approvals and sales operations didn't catch an equipment error. Isn't that why there is supposed to be all the approval processes? Stressful situation to make sure my commission payout didn't' get rescinded.

**Bait and switch on the sales team. I was hired as a Sales Executive focused on closing new business. Even though I was hitting my numbers and overachieving quota, I was given an Account Manager position. This was during a restructuring of the sales team. They refused to call it an account manager position. There was no way it wasn't a farming role.
- Commission plan always changing.
-The company damaged business relationships which deeply affected the sales team.
-Low levels of Diversity in Regards to Gender and Ethnicity.
-Management and Upper Management constantly quitting and leaving.

I wanted to like this company and I wanted to do well here.
All the changes that were made caused me to change my mind.

Cons

not enough support to handle all the deals

Cons

Company is in the midst of a lot of changes, and hard to tell what it's going to be like

Cons

High turnover in sales, not enough pre or post sales support, company going in many different directions, there are many competitors