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Full-timePart-timeFree lunch and unlimited supply of snacks is also a nice perk (in 33 reviews)
Great team building and great morale due to the growth of the company (in 12 reviews)
It is important to remind yourself to keep a work/life balance (in 18 reviews)
It's long hours and to be good you have to work hard over these (in 18 reviews)
Helpful (6)
I worked at Revel Systems full-time (More than 3 years)
Pros
extremely supportive colleagues within team, great support from direct manager and supervisor.
Cons
management structure, no room for growth, lied to about commission structure, stock options, and bonus, sales team cheats and bullies ppl
Helpful (8)
I have been working at Revel Systems full-time (Less than a year)
Pros
Free lunches when I was there, no longer the case now..
Cons
Supervisor is a complete joke, system pushed out updates that implement new features without addressing current issues so it’s more garbage on top of garbage, crazy micromanaging apparently this has been the case after CEO got let go, phone software has absolutely no means of letting you take desired restroom breaks so they offer ridiculious solutions to remedy that problem simply don’t go to the bathroom more times than you should, however nothing compares to the lack of communication between departments when it comes to forwarding said issues to those departments directly who are assigned those responsibilities and how did they go about fixing this?.. easy instead of hiring more operations department employees they simply handed down a majority of there responsibilities to brand new tier 1 call agents and threw them through an entire week of training to cover those responsibilities.. this is the most absurd means of handling said problem never in my life had I ran into a company that not only removes the ability to get said customer to CSR or Operations that ability simply isn’t there and when the customer can’t get in contact with the right people imagine how they feel ..
Advice to Management
You need a complete overhaul, from your supervisors to your top executives .. denying customers the ability to cancel upon request or simply get in contact with operations or CSR is unacceptable, it makes no sense to push over any other departments responsibilities onto fresh new hires as that is not part of there job description by doing that you are also putting the customer at risk for getting the wrong information or worse delaying the live process due to some serious errors .. tire agents have enough on there plate believe me ..
Helpful (10)
I worked at Revel Systems full-time (More than a year)
Pros
People, snacks, free lunch. Glassdoor asks to provide 20 words of pros, but I cant come up with more than 4...
Cons
The people that work here are talented and hardworking, but have no direction. Departments are always struggling to get on the same page, support can’t support the product, and clients are never almost always unhappy. The turnover rate is incredible. The company has almost cut in size due to unhappy employees. The sales team is highly talented, but there is no one to support them or their clients after the sale is made. Whenever I see Revel working in a restaurant it’s sad how shocked I am.
Advice to Management
Bring back the culture Revel once had. If your employees are happy, everything else will fall into place. To the new management - make more time to spend with YOUR employees.
I have been working at Revel Systems full-time
Pros
Awesome culture and product for sales to sell. Great people to work with
Cons
Recent changes but outlook seems good
Advice to Management
More transparency and keep the culture lively
I have been working at Revel Systems full-time (Less than a year)
Pros
- The company is making some MAJOR improvements to the way in which they deliver quality product to customers
- Revel is expanding like crazy, not just in new office locations (i.e. Atlanta) but also in their customer base
- From the C-suite level downwards, there is a renewed push to hire some of the best and brightest people out there who will help further improve some of the best things about the Revel product
Cons
- The dust will continue to settle as a result of some recent changes in many of the upper management and HR roles. There will be some "growing pains" as the team comes back together and find their best way to operate on a day-to-day basis
Advice to Management
Keep it up! Even when facing stubborn directors/managers who are stuck in their ways of doing things in "suboptimal" (slow and against common best practices) fashion.
Helpful (8)
I worked at Revel Systems (Less than a year)
Pros
Free lunch, a few snacks, office was in San Francisco.
Cons
The office was like a fraternity house, plus it was dirty and overcrowded. The management had no clue what they were doing and how to support employees. I think the meaning of micromanagement began here. The product never worked as intended, completing installs was a total nightmare, many unhappy customers. You know it's bad when the CEO and CTO get canned.
Advice to Management
Learn the product, try to support your employees, stop the lying.
Helpful (7)
I worked at Revel Systems full-time (More than a year)
Pros
-High Energy Sales Environment.
-Great Sales Talent to Learn From (Although a large percentage has left).
-Free Seamless for Lunch which has gone away for Buffet.
- Comradery on the Sales Team
-Sales Managers that are always available to answer questions
-You can prospect in the beginning, but mostly inbound leads.
-You can only work 40 hours a week. You can't work more than that.
Cons
-Too many drastic changes in a short amount of time. If you were okay with one change, you get hit with another one a month later. Not given notice nor enough time to adjust to it.
-Low Morale on the SDR team.
- High Turnover. Considered a veteran if you're there longer then a year.
-If you don't hit at least 50% of your quota ONE MONTH, you are put on an aggressive Performance Improvement Plan that could get you fired quickly. (I was put on this, got off, but the reps that didn't get off weren't fired??? I feel like it was a double standard).
-Many approval levels that are put in place to catch your mistakes, but don't. Almost had a commission payout rescinded because manager approvals and sales operations didn't catch an equipment error. Isn't that why there is supposed to be all the approval processes? Stressful situation to make sure my commission payout didn't' get rescinded.
**Bait and switch on the sales team. I was hired as a Sales Executive focused on closing new business. Even though I was hitting my numbers and overachieving quota, I was given an Account Manager position. This was during a restructuring of the sales team. They refused to call it an account manager position. There was no way it wasn't a farming role.
- Commission plan always changing.
-The company damaged business relationships which deeply affected the sales team.
-Low levels of Diversity in Regards to Gender and Ethnicity.
-Management and Upper Management constantly quitting and leaving.
I wanted to like this company and I wanted to do well here.
All the changes that were made caused me to change my mind.
Advice to Management
Pigs get fed. Hogs get slaughtered.
I have been working at Revel Systems full-time (Less than a year)
Pros
Great work environment very collaborative great place to work
Cons
not enough support to handle all the deals
Advice to Management
Increase support and PTO options
Helpful (4)
I have been working at Revel Systems full-time (More than a year)
Pros
Strong product and some smart employees.
Cons
Company is in the midst of a lot of changes, and hard to tell what it's going to be like
Advice to Management
Stop the "rumor mill" by simply communicating more with your employees. Don't force them to guess what's going on.
Helpful (1)
I have been working at Revel Systems full-time (More than a year)
Pros
No territory, no micromanaging, good pay, you don’t have to cold call and all leads are inbound, a lot of autonomy, always learning everyday, company seems to be headed in a positive direction with new upper management
Cons
High turnover in sales, not enough pre or post sales support, company going in many different directions, there are many competitors
Advice to Management
Prepare sales people for changes with more notice. Hire more Sales Engineers.
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Revel Systems Response
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