Ritz-Carlton Front Desk Agent Reviews

Updated 4 Mar 2020

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4.3
88%
Recommend to a Friend
100%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
19 Ratings
  1. "Front desk agent"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Bangalore
    Doesn't Recommend
    Negative Outlook

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Just a hand full of motivation employee who motivate you to be better

    Cons

    Higher management is way to arrogant. too much of politics. Only the one who is close to the manager gets promoted irrespective of the skills or language. There is no proper systems. No trainings provided for the employees. I have been at The Ritz-Carlton Bangalore for about an year now, I'm not aware of most of the things and when I ask for trainings they just ignore your request. Due to this The Ritz-Carlton Bangalore is loosing a lot of good employees and the unqualified employee are becoming the manager and supervisor.

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  2. "Very Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Saint Louis, MO
    Recommends

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Good pay and good benefits

    Cons

    None that really comes to mind

  3. "Management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Manama
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 3 years

    Pros

    Employees are empowered to create decisions

    Cons

    Management is too pressuring the employees in revenue

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  4. "Very Professional, clean, and fair"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton part-time for more than a year

    Pros

    Great company! Great pay! Great environment!

    Cons

    None at all. Best place I've worked.

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  5. Helpful (2)

    "Front Desk Agent/Night Auditor"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Laguna Niguel, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for less than a year

    Pros

    Great pay, lots of hours, overtime pay, hotel discounts

    Cons

    Long hours, difficult work/life balance, have to work holidays

  6. "Front Desk Agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Front Desk Agent in Jakarta
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton for more than 3 years

    Pros

    - Great values and culture - Supportive Guidance Team - Opportunities to keep learn and grow as a Ladies and Gentlemen is truly enliven

    Cons

    - For now I still don't have anything to complain about

  7. Helpful (1)

    "Ok, could be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Opportunity for advancement, decent pay

    Cons

    You have to really love hospitality and catering to difficult people to work at a hotel like Ritz-Carlton

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  8. "Great atmosphere.Great managers.Good employee benefits."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Front Desk Agent in Budapest
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ritz-Carlton for less than a year

    Pros

    Processes are well defined.Every department knows its role and place.

    Cons

    Relatively long time for getting promoted.Management tends to focus on revenue more.

  9. "Front desk"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Benefits, traveling experience, training

    Cons

    Long hours, working holidays,

  10. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Sarasota, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for less than a year

    Pros

    Everyone who works there is great at their job and very professional.

    Cons

    The hours are not fun.

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Found 32 reviews