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    SYKES Reviews

    Updated 20 Oct 2019

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    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    47%
    Recommend to a Friend
    60%
    Approve of CEO
    SYKES CEO Chuck Sykes
    Chuck Sykes
    1,301 Ratings
    Pros
    Cons

    • "It can be a little tricky to maintain customer service scores but it is nothing major" (in 77 reviews)

    • "I have nothing but good things to say about my time I have been with sykes but I've always enjoyed call center work" (in 72 reviews)

    More Pros and Cons
    1. Helpful (3)

      "Very Impressive Organisation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Current Employee in Hyderābād
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than 3 years

      Pros

      Best management to work with

      Cons

      None actually, there is no cons with Sykes

      Advice to Management

      Keep up the good work

      SYKES2018-12-04
    2. Helpful (1)

      "Customer service associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Executive in Hyderābād
      Doesn't Recommend
      Neutral Outlook

      I worked at SYKES full-time for more than a year

      Pros

      I need a good future in a bpo industry

      Cons

      I can work in rotational shifts

      Advice to Management

      I have an experience from collections for 15 months

      SYKES2019-08-21
      3. Join the SYKES team
      See Our Latest Jobs
    3. Helpful (1)

      "Systems Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Systems Engineer in Bangalore
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than 5 years

      Pros

      a good place for work life balance and learn new technologies if you have zeal to learn

      Cons

      No hikes. if you work for 4 years, you will not get hike. if you are a key resource in the team and you submit the resignation. then they will give the counter offer.

      Advice to Management

      Poor management in india.

      SYKES2019-08-14
    4. Helpful (1)

      "Company is good but Sony Non voice process is the worst ever"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Customer Service Representative in Hyderābād
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at SYKES full-time for more than a year

      Pros

      Job security because no one cares about others. Especially manager always works for themselves. Cares about their salary and do not care about employees salary I’m not complaining about Sykes management. This is about Non voice Sony floor management

      Cons

      Low salary and worst part is there are no hikes for the employees even after working for 2 years Experienced and non experienced both get the same package

      Advice to Management

      work on changing the floor reputation. Especially change the Sony team for better improvements

      SYKES2019-09-17
    5. Helpful (1)

      "Manager MIS & WFM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager MIS in Hyderābād
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than 8 years

      Pros

      Agent level you can earn good perks based on your performance and tenure

      Cons

      Compensation for your position is less compare to Market standards and workload

      SYKES2019-07-17

      SYKES Response

      July 22, 2019 – HR Representative

      That is so awesome that you have been at SYKES now for more than 8 years! Thanks for being a valuable member of our team. In regards to compensation, we are committed to providing teams with the means to be successful and feel valued for the work they do and we will continue to improve and evolve as an organization.

      Show Less
    6. Helpful (1)

      "Good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Hyderābād
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than 5 years

      Pros

      Good facilities nice place to work

      Cons

      We will learn the new things

      Advice to Management

      Nothing

      SYKES2019-07-11
    7. Helpful (2)

      "Good for fresher's"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Hyderābād
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES full-time for more than a year

      Pros

      Fresher's can learn by the work environment and friendly Management.

      Cons

      Lot of politics, very less payscale

      Advice to Management

      Firstly, treat your employees good, only they bring your more clients to work....

      SYKES2019-06-14

      SYKES Response

      June 24, 2019 – HR Representative

      Thank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment so I’m disappointed to hear of some of your experiences.

    8. "Customer service represetative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for less than a year

      Pros

      Office is really good and would love the environment.

      Cons

      Though it is a relative small company you will find some difficulty regarding transportation.

      Advice to Management

      Please don't have huge cutting from CTC

      SYKES2019-06-16
    9. Helpful (1)

      "Nightmare"

      StarStarStarStarStar
       

      I worked at SYKES

      Pros

      No pros in here no coordination in management

      Cons

      No facilities feel like school if we ask for facilities they are looking into it and it’s been a year just looking into it for a free coffee machine too? Coffee machine is available in every Mnc by here

      Advice to Management

      Please provide facilities so that people don’t run away and because of that serious job doers have cover up there working hours

      SYKES2019-05-04

      SYKES Response

      June 24, 2019 – HR Representative

      We appreciate you taking the time to share your experience at SYKES. We will take your feedback to heart and we are sorry to hear that your time at SYKES was challenging in some ways. We wish you the best in your future endeavors.

    10. Helpful (1)

      "Customer service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Customer Service Representative in Hyderābād

      I worked at SYKES for less than a year

      Pros

      Good work culture at Sykes and no work pressure.

      Cons

      Hike in salary is not there. No new technologies to learn.

      SYKES2018-12-13
    Found 3191 reviews
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