SYKES Reviews | Glassdoor.co.in

SYKES Reviews

Updated 19 April 2019
2,788 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,168 Ratings

Employee Reviews

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Pros
  • "It is a work from home position" (in 512 reviews)

  • "Great work environment and awesome managers" (in 81 reviews)

Cons
  • "Can be demanding to deal with back to back customers" (in 35 reviews)

  • "There are not enough Product Specialists to help customer service representatives when they need it" (in 68 reviews)

More Pros and Cons

  1. Helpful (1)

    "Very Impressive Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Hyderabad
    Current Employee - Current Employee in Hyderabad
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Best management to work with

    Cons

    None actually, there is no cons with Sykes

    Advice to Management

    Keep up the good work


  2. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hyderabad
    Former Employee - Customer Service Representative in Hyderabad

    I worked at SYKES (Less than a year)

    Pros

    Good work culture at Sykes and no work pressure.

    Cons

    Hike in salary is not there. No new technologies to learn.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hyderabad
    Former Employee - Customer Service Representative in Hyderabad
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Very thing is good and company atmosphere is good.

    Cons

    They dont respect the employee

    Advice to Management

    they are not in position to take any advice and they never understand employees moreover all they want is to take the freshers and make them work than they are supposed to do


  4. "Very good working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    Good top management team - growing very very fast - good acquisitions were made recently

    Cons

    none to think of - i have been treated wonderfully

    Advice to Management

    They are doing good


  5. Helpful (2)

    "Unorganized, chaotic, stressful yet a good place to work Sykes EMEA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    - They have a 100% work from home system. I get to spend a lot of time with my family.
    - Very flexible work environment.
    - If some time off is needed during working hours for personal work they will provide it to you.
    - Supportive upper management: they'll back you up to kingdom-come as long as you are professional and have facts to back yourself up. This is something rare.
    - If you are having issues with work equipment (laptop, headphones etc.) they will ensure that you get a replacement and whatever you want to help you work more efficiently but within reason.
    - They have an excellent education support system i.e. the office reimburses you for your certification advancements.
    - They assist you to advance your skill sets by providing access to online training platforms.

    Cons

    - Organization is completely unstructured, unorganized and chaotic. There is no process for doing anything. Whatever exists is just in files and for namesake, no one follows it resulting in completely chaotic work environment.
    - There is no control for any kind here. Things like implementation or ticket handling have no control, no process to follow. Tickets come in for namesake, the SLAs are for name sake as well. They just cook up reasons for urgency (which almost always is a thousand miles from reality) and want everything implemented at the snap of their fingers. Imagine 50 tickets like these coming in a day. This results in Band-Aid solutions being implemented only to break later and then we are pressured to redesign and implement again.
    - Engineering requests (allegedly would have controlled the rampant flow of requests and followed a proper design strategy) exist for namesake. They tried once and then refused to follow it citing client urgencies every time. All of this results in an extremely stressful work environment and people often burn out every two weeks.
    - The pay hike is negligible and not proportional to the sheer amount of work, stress, work expected and quality of work you do.
    - There is zero career progression.
    - You won’t grow here financially or career wise.

    Advice to Management

    Numerous advice have been passed on, they just fall on deaf ears. So no point of listing it here.


  6. "can learn tactics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Madhapur
    Former Employee - CSA in Madhapur
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    growing company, better opportunities, friendly agents

    Cons

    politicians are better than the management and cant earn much

    Advice to Management

    please treat people well, stop politics and give chance to who deserves it.


  7. Helpful (2)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Hyderabad
    Current Employee - Customer Support Representative in Hyderabad
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Sykes will encourage the person who's communication skills are weak. It will hire the person make him trained. And he comes the Top performer.

    Cons

    Nothing to say. A good Company to learn.

  8. Helpful (1)

    "Worst company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Hyderabad
    Former Employee - CSA - Customer Service Associate in Hyderabad
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Good place to work for dumb assess, The caption of the company is WORK, LEARN, GROW. You'll be subjected to such a work that you'll not have time to learn anything and forget about growth. As mentioned earlier, dumb assess will have opportunities to grow.

    Cons

    Everything is a con in this so called mnc.

    Advice to Management

    It's futile to give any advice as the management won't listen to any advices.


  9. "No salery on time(employee)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Non Voice for OnePlus in Hyderabad
    Former Employee - Non Voice for OnePlus in Hyderabad
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Not much pressure, good infrastructure and good manager (Jasmeet)

    Cons

    I am former employee untill May 2018. I haven't yet received my hard earned salery of May till date. It's 20Aug now. All I have been asked is to wait. I have been waiting for my deserved salery since more than 2 months now. I am loosing home and have to probably take legal help. It's my hard earned money serving the entire May month. I can prove it with my salery account bank statements.

    Advice to Management

    Employee work for salery and growth. Sykes provide non. Get a better management team. We employees are harassed by this snail salery procedures.


  10. "One of the worst company they treat employees as slave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    There is no positive proms about this company this is one of the worst company and bad organisation culture and HR department

    Cons

    Don’t join this company you are not treated as employee you treated as slave one of the worst company they is no increments if you opt a leave they force to work for 12 hours a day on voice calling they treat as slaves

    Advice to Management

    Kindly look in people management in Hyderabad the work culture is worst and HR department is worst