SYKES Employee Reviews about "team leads"

Updated 23 Oct 2020

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3.3
61%
Recommend to a Friend
75%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,696 Ratings
Pros
Cons
  • "no support from the managers or team leads(in 61 reviews)

  • "Most of the mid upper management couldn't care less about employees(in 60 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "team leads"

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  1. "Good firm but there should be some improvement"

    3.0
    Former Employee - Anonymous Employee in Hyderābād

    I worked at SYKES full-time for less than a year

    Pros

    Team Leads are helpful and Cooperative

    Cons

    Cab facility is not good as we have to wait for more than half an hour

  2. "Sykes is a wonderful place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Wonderful team leads, team and gurus.

    Cons

    Less attention towards the agents

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  3. Helpful (1)

    "Work from Home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES part-time for more than a year

    Pros

    Great training and support from. Supervisor and team leads. You have to be able to communicate

    Cons

    Do not do turbo tax program.

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  4. "GREAT WORK PLACE"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Budapest

    I have been working at SYKES full-time for less than a year

    Pros

    Work from home position/ flexible Very interesting upto date technology driven work environment

    Cons

    Most of the team leads were cool except for this one lady who always had mood swings, especially when it was Most of the mid upper management couldn't care less about employees

  5. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Agent 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Supporting team leads and coaches

    Cons

    Salary too low for amount of work

  6. "Good place to work"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative 
    Recommends

    I have been working at SYKES part-time for more than 3 years

    Pros

    Pay by hour Team leads and coaches are there to help

    Cons

    Get really busy at times, but thata what expected in a high call volume environment.

  7. Helpful (1)

    "its okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sparrows Point, MD
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    plenty of work, great pay, training and equipment provided

    Cons

    no support from the managers or team leads

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  8. Helpful (3)

    "Terrible place to work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time for more than 3 years

    Pros

    They pay you. Benefits after probationary period. Can work from home.

    Cons

    - Team leads dont help - Getting yelled at all day by customers is very stressful - Metrics are very hard to meet and disciplinary action is quick. - Targets and metrics are always changing and always getting harder. When most people dont meet targets due to the targets being so hard to meet, there's no help, just "do it better" speeches -Very isolated - No chance for growth unless you have perfect metrics for years

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  9. "Provides good experience for a remote job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate 

    I have been working at SYKES full-time for more than 3 years

    Pros

    The management and team leads

    Cons

    The salary could be better.

  10. Helpful (2)

    "The Real AARP Program......"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for more than a year

    Pros

    The AARP program is pretty good out of all the Sykes programs. Sometimes it can be laid back and sometimes it can be fast paced depending on the season. The people who work there are pretty great and the program has a family like feel to it 😊. Also this program is off on Sundays.

    Cons

    Now with that being said, this program has been through many changes. After “training” for 2 weeks which consist of looking at video modules, you will be going straight to calls. They are constantly wanting higher conversion rates without raising the pay. There are people there who have been in the program for years and still are not meeting the metrics. The pay is $10.00 an hour and it doesn’t go up. You can be a web, care giving, chat or fraud watch network agent for AARP and you will be paid the same thing. Most of the team leads were cool except for this one lady who always had mood swings, especially when it was “her” Saturday to work. Saturday’s are so slow, that they shouldn’t even have anyone working on the 📞 s. They are always loosing call volume and hours due to other Work at home competitors that the client choose to hire. They raised the conversion rates up and they expect you to get all of these renewals and join payments for memberships, just to reward your hard work with a Sykes T-shirt and a water bottle. (No bonuses since they over hired too many people in the program) they always want you to offer the gold star ⭐️ mandatory question on every call, but they don’t count towards your conversion rate although they use to. This is a bigggg waste of time, work and energy. 🤔 It seems like all they cared about was conversions. Plus there was favoritism with certain agents who was able to play around and not meet the metrics. They were able stay and continue to just be on the team. The account manager wasn’t too nice. A few of the team leads were fake. They would try to pull you aside and laugh with you about something in general and then try to pull you in the corner to catch you in a lie. Some of them are sneaky and deceitful. It seems like all they are doing is trying to kiss up at those meetings with the real client and doing anything to keep their job. They are good for trying to do investigations on certain people, but won’t do any investigation on the agents who have gotten away with doing just almost nothing on their teams for years. They accommodate who they want to accommodate. They are not running that program right. They are now just doing all of these extra trainings and workshops to try to get the agents who have been there for years up to speed so they can pull in more conversations with no change of pay💰 All those different new added on tasks that came with being a universal agent, just meant more labor with less pay. The gift cards went up to $75 to $35 Amazon gift cards as a “prize” for the agents who received the most conversions. The AIBs they gave us was sooo outdated but now they have windows 10 AIBs so I guess it’s an upgrade. Anywho the AARP program is not really a bad place to work. It just needs new improvements and changes. The coaches are good, but some of the management themselves need to be replaced. They are always talking about how agents are going to get written up or “corrective action” for this and that, but truth is some of them need to go. Don’t limit yourself on your opportunities, use this as a stepping stone to get something better. 💯💯💯

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