SYKES Employee Reviews about "work environment"

Updated 8 Dec 2020

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3.3
61%
Recommend to a Friend
75%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,693 Ratings
Pros
Cons
  • "no support from the managers or team leads(in 61 reviews)

  • "Most of the mid upper management couldn't care less about employees(in 60 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work environment"

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  1. "Customer service representative"

    4.0
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Good place to work And working environment is also very good

    Cons

    Salary Is less but ofcourse we get nice incentives

  2. Helpful (2)

    "Good for fresher's"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hyderābād
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Fresher's can learn by the work environment and friendly Management.

    Cons

    Lot of politics, very less payscale

    Continue reading

    SYKES Response

    June 24, 2019HR Representative

    Thank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment so I’m disappointed to hear of some of your experiences.


  3. Helpful (3)

    "Unorganized, chaotic, stressful yet a good place to work Sykes EMEA"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time for more than 3 years

    Pros

    - They have a 100% work from home system. I get to spend a lot of time with my family. - Very flexible work environment. - If some time off is needed during working hours for personal work they will provide it to you. - Supportive upper management: they'll back you up to kingdom-come as long as you are professional and have facts to back yourself up. This is something rare. - If you are having issues with work equipment (laptop, headphones etc.) they will ensure that you get a replacement and whatever you want to help you work more efficiently but within reason. - They have an excellent education support system i.e. the office reimburses you for your certification advancements. - They assist you to advance your skill sets by providing access to online training platforms.

    Cons

    - Organization is completely unstructured, unorganized and chaotic. There is no process for doing anything. Whatever exists is just in files and for namesake, no one follows it resulting in completely chaotic work environment. - There is no control for any kind here. Things like implementation or ticket handling have no control, no process to follow. Tickets come in for namesake, the SLAs are for name sake as well. They just cook up reasons for urgency (which almost always is a thousand miles from reality) and want everything implemented at the snap of their fingers. Imagine 50 tickets like these coming in a day. This results in Band-Aid solutions being implemented only to break later and then we are pressured to redesign and implement again. - Engineering requests (allegedly would have controlled the rampant flow of requests and followed a proper design strategy) exist for namesake. They tried once and then refused to follow it citing client urgencies every time. All of this results in an extremely stressful work environment and people often burn out every two weeks. - The pay hike is negligible and not proportional to the sheer amount of work, stress, work expected and quality of work you do. - There is zero career progression. - You won’t grow here financially or career wise.

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  4. "Good working environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than 5 years

    Pros

    Good working environment Pro-agent management Leaders will treat you with respect

    Cons

    Salary and benefits are not competitive

  5. "Good company so far"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Engineer II in Barranquilla, Atlántico
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at SYKES full-time

    Pros

    They have excellent working environment

    Cons

    They need to improve Management decision making

    Continue reading
  6. "Good place to start off as Tech Support"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Dublin, Dublin

    I worked at SYKES full-time for less than a year

    Pros

    Good working environment and colleagues were very helpful

    Cons

    Not a place for growth or career development long term

    Continue reading
  7. "yikes"

    3.0
    Former Employee - Currently Unemployed in Deltona, FL

    I worked at SYKES full-time

    Pros

    nice work environment, kind co workers

    Cons

    the push for stats, stressful work environment,

  8. "it is a job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teir II Agent in Lakeland, FL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for more than a year

    Pros

    great work environment for younger people

    Cons

    the job does not pay well

  9. "Former employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Great benefits, great work environment

    Cons

    Nothing. All is very nice. Pay is great and people are friendly

  10. "Typical Call Center Experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Agent in Moravia
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Can be a great learning opportunity for young people and even a chance at career growth but this heavily depends on personality and to a lesser extent what the assigned client is. Best thing you can do if considering working in customer service is first to do some research and get a solid idea of what your day-to-day will be like. If you think you can bring yourself to enjoy working for the kinds of companies outsourced to Sykes then go for it! "Natural born sellers" and people with hap·py-go-luck·y attitudes might actually have a great time!

    Cons

    I trained and worked at a company site in Costa Rica, a Latin-American spanish speaking country, sitting close to an older gentleman from the US during most of my time there. Unfortunately, he couldn't bear the pressure of our ATT customers and called it quits about a month in, despite having perfect English and easily being the most patient and kind agent in our group. Not having worked there for long, I can't really say with absolute certainty, but I feel like Sykes' issues stem mostly from what to SOME people is a "toxic" mixture of a juvenile work environment, repetitive and tedious tasks, and the immense stress management and time commitment that is required of bottom-level employees.

    Continue reading
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