SYKES Employee Reviews about "work from home"

Updated 29 Dec 2020

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3.3
61%
Recommend to a Friend
75%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,693 Ratings
Pros
Cons
  • "no support from the managers or team leads(in 61 reviews)

  • "Most of the mid upper management couldn't care less about employees(in 60 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work from home"

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  1. "Average"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    Flexibility, work from home, salary on time

    Cons

    Not much presence in India

  2. Helpful (3)

    "Unorganized, chaotic, stressful yet a good place to work Sykes EMEA"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time for more than 3 years

    Pros

    - They have a 100% work from home system. I get to spend a lot of time with my family. - Very flexible work environment. - If some time off is needed during working hours for personal work they will provide it to you. - Supportive upper management: they'll back you up to kingdom-come as long as you are professional and have facts to back yourself up. This is something rare. - If you are having issues with work equipment (laptop, headphones etc.) they will ensure that you get a replacement and whatever you want to help you work more efficiently but within reason. - They have an excellent education support system i.e. the office reimburses you for your certification advancements. - They assist you to advance your skill sets by providing access to online training platforms.

    Cons

    - Organization is completely unstructured, unorganized and chaotic. There is no process for doing anything. Whatever exists is just in files and for namesake, no one follows it resulting in completely chaotic work environment. - There is no control for any kind here. Things like implementation or ticket handling have no control, no process to follow. Tickets come in for namesake, the SLAs are for name sake as well. They just cook up reasons for urgency (which almost always is a thousand miles from reality) and want everything implemented at the snap of their fingers. Imagine 50 tickets like these coming in a day. This results in Band-Aid solutions being implemented only to break later and then we are pressured to redesign and implement again. - Engineering requests (allegedly would have controlled the rampant flow of requests and followed a proper design strategy) exist for namesake. They tried once and then refused to follow it citing client urgencies every time. All of this results in an extremely stressful work environment and people often burn out every two weeks. - The pay hike is negligible and not proportional to the sheer amount of work, stress, work expected and quality of work you do. - There is zero career progression. - You won’t grow here financially or career wise.

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  3. Helpful (1)

    "No respect for tenure, cold and uncaring"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trainer in North Twenty Four Parganas
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SYKES full-time for more than 3 years

    Pros

    Legit work at home company (Abercrombie & Fitch, Park University, Ancestry.com, Xbox, Boston Market, Baby Einstein, Plexus and more)

    Cons

    -They do not care about tenure for scheduling -SYKES on your resume is a black mark - no other w@h company will hire you -Management is poor -HR never responds or they get nasty

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  4. Helpful (2)

    "Work from home"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Work from home was great and convenient

    Cons

    Low pay and no room for growth. Needs more training time

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  5. "Awesome"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Detroit, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Get to work from home

    Cons

    Not paid enough for employees

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  6. "Step Up to the Bar"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    High standards of Quality work. Work at home. Peer Assistance for support.

    Cons

    Challenging, fast pace work can be overwhelming to some. Young company which is growing and developing could be frustrating while in flux. Software used to work from home can lag occasionally and have some kinks to work out.

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  7. "Meh"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRT in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Work from home, Equipment provided.

    Cons

    Not scheduled a full 40 hours.

  8. "If you’re into being on the phone all day..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Decent pay/mandatory breaks & lunch/ work from home/ company provides all equipment needed

    Cons

    Managerial communication/ social engineering/ fraudulent customers/ sitting all day/tight quota

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  9. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Macomb, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    Friendly atmosphere, decent management, good schedule, working from home is always a plus.

    Cons

    Tech issues are very difficult to solve. If your internet is out, no money coming in.

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  10. "If you're looking for a headache, look no further"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Working from home capabilities were nice.

    Cons

    Pay, unorganized and brief training, poor leadership

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