Saga Group Reviews

Updated Oct 5, 2021

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Found 217 of over 242 reviews

3.5
66%
Recommend to a Friend
84%
Approve of CEO
Saga Group CEO Euan Sutherland
Euan Sutherland
32 Ratings
Pros
  • "Team work, great people and staff discount(in 9 reviews)

  • "Good place to work, work life balance is good(in 6 reviews)

  • Cons
  • "Complaints are not professionally handled by the senior management team(in 14 reviews)

  • "Numerous redundancies, no job security, staff treated like a number not a person(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 3.0
      Former Employee, more than 1 year

      An ok place to gain experience as a young professional

      Oct 5, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good training - Strong team environments - Laid out, achievable targets

      Cons

      - Not great commission - Not great development opportunities for beginners

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    2. 5.0
      Current Employee, less than 1 year

      Great place to work

      Sep 16, 2021 - Head of Performance and Talent in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exciting and challenging work Beautiful office space Clear strategy and objectives Friendly and kind colleagues Live their values

      Cons

      Nothing that comes to mind at the moment

      1 person found this review helpful
    3. 5.0
      Current Employee, more than 10 years

      Opportunities for growth whilst working remotely

      Sep 16, 2021 - Anonymous Employee in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People - Leadership Team - Growth - Location

      Cons

      Salary - Diversity - Too many long standing employees

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    4. 2.0
      Current Employee, more than 8 years

      Not recommended

      Sep 28, 2021 - IT Security Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Has decent training if you're in the right areas, however this has become worse in the past few years with a centralised training budget. Good first time employer if you have no experience. They like to train in house so they can pay less, a bit like mcdonalds in that respect. Not so good for those who are now experienced, as they wont pay you, but good opportunities for less experienced as they will give you the skills you need to go elsewhere to get fair pay. working from home is useful at times

      Cons

      Very poor pay. They seem to pay an 'independant' third party to 'benchmark' roles and to me this feels very much like they pay the third party to tell them what they want to hear, so they can continue with unfairly paying employees. If you ask to see how the 'benchmarking' process was done then you get strung along repeatedly and the question is avoided. Contributions vs reward is way off. You can work yourself into the ground and the best you'll get for it is a stiff handshake. The more you give, the more this company is happy to take from you. No reward for loyalty, its been mentioned before on here but you are just a number to SAGA.

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      1 person found this review helpful

      Saga Group Response

      Recruitment Lead

      Hello and thanks for taking the time to leave your review. I am sorry to hear that things are not how you want them to be. Please reach out to me and I will get the answers to your unanswered questions. Kind regards, Gary N.

    5. 5.0
      Current Employee, less than 1 year

      Amazing Employer

      Sep 10, 2021 - Human Resources Administrator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive team, as a trainee I have received constant training needs Hybrid working Amazing work culture

      Cons

      No negatives - the attitude towards remote and office working is great

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      Saga Group Response

      Recruitment Lead

      Thanks for taking the time to leave a review. It's great to hear that you like our work culture and that you are getting support with training, especially with our new hybrid working model. Thanks again, Regards, Gary N.

    6. 4.0
      Current Employee, more than 1 year

      Pay

      Aug 10, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Achieveable commision when complained at the end of the month

      Cons

      Basic salary without commision might seem not enough for daily expectations

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      Saga Group Response

      Recruitment Lead

      Hello there, Thanks for taking the time to leave a review. Best wishes, Gary N.

    7. 1.0
      Current Employee, more than 8 years

      Awful

      Sep 13, 2021 - Anonymous Employee in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pays my bills - colleagues are nice (some of them)

      Cons

      No progression. Management (higher up) constantly making promises for progression that are not kept. Unprofessional with all internal comms - wether this is an internal job application or something being passed down from higher up management (usually passing the buck to some poor soul to deliver bad news)

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      Saga Group Response

      Recruitment Lead

      Hello there, Thanks for taking the time to leave a review and I am sorry that things are not how you would like them to be at Saga. You mention unprofessional comms from an internal job application and I would be really interested to learn more about your experience so we can improve. Please reach out to me so we can discuss further and be the change that you are looking for. Kind regards, Gary N.

    8. 3.0
      Former Employee, more than 5 years

      Good

      Aug 20, 2021 - Operations Manager in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New CEO Big on transparency Customer focused

      Cons

      PLC extremely corporate Disproportionate salaries

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      Saga Group Response

      Recruitment Lead

      Thanks for taking the time to leave a review. Kind regards, Gary N.

    9. 4.0
      Former Employee, more than 10 years

      People centric but history of ineffective upper management

      Aug 6, 2021 - Sales Manager in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training, ongoing support, fair wage

      Cons

      ineffective middle management, too much protocol and lack of decision making

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    10. 2.0
      Current Employee, more than 1 year

      Low morale

      Aug 19, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility for working from home. The Colleagues I work with. Good private health care and pension scheme. Office being close to my address.

      Cons

      The shifts pattern includes a lot of lates and a lot of evenings also the commission is so low now. Having to work back xmas day and Boxing Day.

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