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Sainsbury's Bank Customer Service Associate Reviews

Updated Sep 24, 2021

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Found 6 of over 234 reviews

2.8
7%
Recommend to a Friend
0%
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Sainsbury's Bank Chief Executive Justin King (no image)
Justin King
1 Rating

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  1. 3.0
    Former Employee, more than 8 years

    Work

    Sep 24, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great staff to work with.

    Cons

    Terrible systems that always have issues which causes problems for customers leading to high call volume and angry customers.

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  2. 2.0
    Former Employee

    Rosyth Branch

    Jun 15, 2021 - CSA - Customer Service Associate in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of windows, new building, free staff parking

    Cons

    Poor management, constant reviews, too little training, no choice for shifts (everyone must be on a rota), bunting up all year round for some reason

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  3. 5.0
    Former Employee, less than 1 year

    Good job

    Mar 12, 2021 - Customer Service Associate in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent pay and staff and workload

    Cons

    depends whos on shift with you but every jobs the same that way

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  4. 5.0
    Former Employee

    lovely

    Nov 10, 2020 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice staff , very supporting , veru inderstanding

    Cons

    too tooo , tooo , too , tooo

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  5. 1.0
    Former Employee, less than 1 year

    Soul destroying

    Oct 3, 2019 - Customer Service Associate in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Other agents made it okay...about it.

    Cons

    Shocking pay £17 500. Get told you’re on a “shift rotation” when this is true but you’re likely to start and end your 4 weeks on 2-10 shifts, then put you on your “mid shifts” which is 11-7/12-8 so technically you’ve got no life for 3 weeks. There’s no progression. I mean none. You get a nice “sme” title but really it’s a glorified term for managers to use you to pick up their dirty work. Understand you can’t progress much in 1 year but to do other things? Nope not a chance to develop because you’re glued to your headset. Engagement is next to none. Everyone is miserable and we all bask in our own depression. Managers are glued to their computer screens and then come down on you when you don’t hit targets. Seriously don’t get a job here in the hopes of bigger and better things. Or even as a call centre job. Rubbish pay rubbish job rubbish development or even time to try and progress yourself. “Drive your development” they say...

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    2 people found this review helpful
  6. 4.0
    Current Employee, less than 1 year

    Customer Service Associate

    Jul 18, 2018 - Customer Service Associate in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fairly relaxed atmosphere, plenty of overtime, looks like you can progress well in this job, hood shift patterns, shifts also given 8 weeks in advance.

    Cons

    Management trained at the same time so they know the same as staff, if not less

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