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Sainsbury's Bank Customer Service Representative Reviews

Updated May 17, 2021

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Found 8 of over 234 reviews

2.1
10%
Recommend to a Friend
0%
Approve of CEO
Sainsbury's Bank Chief Executive Justin King (no image)
Justin King
4 Ratings

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  1. 1.0
    Former Employee, more than 1 year

    Avoid

    May 17, 2021 - Customer Service Representative in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I would give less than 1 star if I could

    Cons

    Absolute shambles of a company. Management are lazy and pass the buck unprofessional and breach confidentiality. Systems are a cheap disgrace and an embarrassment while trying to deal with customers. Morale is very low. High targets, constantly under scrutiny.

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  2. 1.0
    Former Employee, more than 1 year

    I cried with relief to leave

    May 10, 2021 - Customer Service Representative in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There were a some nice colleagues who made it bearable.

    Cons

    The systems were absolutely dire, always apologising to customers for the atrocious website. Extremely scripted, robotic, repetitive job that is soul destroying because there's no incentive or remuneration. The pay is poor compared to other financial services companies. The management was really unprofessional and had little skill. Glued to screens until KPIs were out then you'd hear about it. Absolutely no development. Dead end job and there's nothing stimulating or rewarding about it. If you have any health issues, don't expect there to be any leeway. Cliquey. Blame culture with a pass the buck mentality.

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  3. 1.0
    Former Employee, less than 1 year

    Poor training

    Mar 3, 2021 - Banking Customer Service Representative in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free coffee and tea provided

    Cons

    Poor five-day training, badly taught. Not enough to cover properly all aspects of the role. Unrealistic and ridiculous expectations from managers. Evening shifts and work on weekends. Lies and lack of transparency on the targets and the performances' screening criteria. Gossipy environment. A lot of customers on the phone complaining about the on-line services and asking to close their bank accounts.

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  4. 5.0
    Current Employee, more than 1 year

    Good job

    Oct 12, 2020 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Casual wear , chilled place to work with lots of opportunities for progression

    Cons

    Pay is low compared to same role at other companies

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  5. 1.0
    Current Employee

    Absolutely horrible

    Nov 2, 2020 - Customer Service Representative in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Shift work which is okay

    Cons

    Absolutely awful company to work for, not good for your mental health at all and the company do not offer any kind of help or support. god forbid you have any health conditions that you need to be off for 3 times as you will immediately get a disciplinary on your 3rd absence, lots of weekend work included even though they will advertise as it will be rotated

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    1 person found this review helpful
  6. 3.0
    Current Employee, more than 5 years

    Difficult

    Aug 28, 2020 - Customer Service Representative in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training for you to do your job correctly

    Cons

    There's too much favoritism in the company

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  7. 4.0
    Current Contractor, less than 1 year

    Salary

    Aug 25, 2020 - Customer Service Representative in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary and training were very good

    Cons

    Communication between levels was close to non existent

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  8. 3.0
    Former Employee, less than 1 year

    credit cards

    Aug 22, 2020 - Customer Service Representative in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    location, peers, and first impressions

    Cons

    preasure, no training, late hours

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    1 person found this review helpful
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