Sainsbury's Bank Customer Service Reviews

Updated Oct 6, 2021

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Found 28 of over 234 reviews

2.6
23%
Recommend to a Friend
0%
Approve of CEO
Sainsbury's Bank Chief Executive Justin King (no image)
Justin King
6 Ratings
  1. 3.0
    Former Employee, more than 8 years

    Work

    Sep 24, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great staff to work with.

    Cons

    Terrible systems that always have issues which causes problems for customers leading to high call volume and angry customers.

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  2. 1.0
    Current Employee, more than 10 years

    Sainsburys bank

    Oct 6, 2021 - Customer Service Team Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people make the job easier

    Cons

    Low pay, stressful workload, lack of development and coaching time

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  3. 2.0
    Former Employee

    Rosyth Branch

    Jun 15, 2021 - CSA - Customer Service Associate in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of windows, new building, free staff parking

    Cons

    Poor management, constant reviews, too little training, no choice for shifts (everyone must be on a rota), bunting up all year round for some reason

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  4. 5.0
    Former Employee

    1

    May 25, 2021 - Customer Service in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Was close to home and bus

    Cons

    Did not pay enough for me

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  5. 1.0
    Former Employee, more than 1 year

    Avoid

    May 17, 2021 - Customer Service Representative in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I would give less than 1 star if I could

    Cons

    Absolute shambles of a company. Management are lazy and pass the buck unprofessional and breach confidentiality. Systems are a cheap disgrace and an embarrassment while trying to deal with customers. Morale is very low. High targets, constantly under scrutiny.

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  6. 4.0
    Current Employee

    Good job

    Apr 8, 2021 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay Helpful staff Good morale

    Cons

    Long hours Need to be flexible

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  7. 1.0
    Former Employee, more than 1 year

    I cried with relief to leave

    May 10, 2021 - Customer Service Representative in Rosyth, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There were a some nice colleagues who made it bearable.

    Cons

    The systems were absolutely dire, always apologising to customers for the atrocious website. Extremely scripted, robotic, repetitive job that is soul destroying because there's no incentive or remuneration. The pay is poor compared to other financial services companies. The management was really unprofessional and had little skill. Glued to screens until KPIs were out then you'd hear about it. Absolutely no development. Dead end job and there's nothing stimulating or rewarding about it. If you have any health issues, don't expect there to be any leeway. Cliquey. Blame culture with a pass the buck mentality.

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  8. 5.0
    Former Employee, less than 1 year

    Good job

    Mar 12, 2021 - Customer Service Associate in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent pay and staff and workload

    Cons

    depends whos on shift with you but every jobs the same that way

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  9. 4.0
    Former Employee, more than 8 years

    Brilliant

    Mar 5, 2021 - Customer Service Advisor in Aberdeen, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management and support at all times

    Cons

    .the staff toilets not the cleanest

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  10. 1.0
    Former Employee, less than 1 year

    Poor training

    Mar 3, 2021 - Banking Customer Service Representative in Edinburgh, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free coffee and tea provided

    Cons

    Poor five-day training, badly taught. Not enough to cover properly all aspects of the role. Unrealistic and ridiculous expectations from managers. Evening shifts and work on weekends. Lies and lack of transparency on the targets and the performances' screening criteria. Gossipy environment. A lot of customers on the phone complaining about the on-line services and asking to close their bank accounts.

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