Screwfix Reviews

Updated 15 Jun 2021

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Found 817 of over 835 reviews

4.0
80%
Recommend to a Friend
87%
Approve of CEO
Screwfix CEO John Mewett
John Mewett
219 Ratings
Pros
  • "Great work life balance, rewarding,(in 51 reviews)

  • "Flexible working hours, good pay for retail(in 34 reviews)

  • Cons
  • "Kingfisher - Does seem like Screwfix make the big decisions anymore but instead the parent company does(in 17 reviews)

  • "It does depend on what store you work in Branch managers and area managers differ massively(in 13 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 5 years

      Good job, some downsides

      10 Jan 2021 - Supervisor in North West
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great teams, Decent hours, variety in the workday.

      Cons

      Poor IT support, Relatively Low wages for alot of added responsibility

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    2. 4.0
      Current Employee, more than 5 years

      Great company to work for, progression can be sluggish

      2 Mar 2021 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Regular and useful communication between not only the higher ups, but stores in general. Great feeling of contribution and value. - Generally a lot of skills taught to you in the role that are highly sought after and applicable in all businesses. - A solid foundation means that the company is going to be around for a while, constantly opening new stores, giving more hours, and creating more jobs.

      Cons

      - After you become entry management (Supervisor), progressions slows drastically. An apprenticeship based system muddies the water and saps time from the store, while feeling like a checkbox exercise and nothing more. (Has been internally changed and reviewed, but only time will tell of the efficacy of it). - As each store has its own separate challenge , depending on your work style there may be pressure points that are hard to overcome; some stores are very busy with footfall, some with delivery schedules, some tight with hours. - A big push towards smarter working is great, but it means whoever puts on the best song and dance gets noticed. Pressure to put up figures and sales you can boast about can encourage shady business practices, which are all too often swept under the rug.

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    3. 4.0
      Current Employee, more than 3 years

      Good Company, Good Pay, hard to progress from a store level to something field / HO based.

      10 May 2021 - Branch Manager in Swindon, Wiltshire, South West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Pay and bonuses if your perform well at ASM / BM level. Good culture and moral Fair level of payroll to actually run your store properly which I've had missing in previous companies. Easy to do, lots to learn and can be physically demanding.

      Cons

      If you want to progress past a BM role even with support from your Area Manager is tough. It's about who you know and not you suitability and skill set. Technology is far behind other companies and needs updating.

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    4. 5.0
      Former Employee, more than 3 years

      Ok for the size

      14 Jun 2021 - Customer Service Assistant in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      different roles, every day never the same, great customer interaction.

      Cons

      Poor managers, overwhelmed at times with stock.

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    5. 5.0
      Current Employee, more than 5 years

      Works for me as a woman.

      7 Jun 2021 - Various in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company really cares about its people and doing what is right for them. Great work/life balance. Very customer service focused.

      Cons

      Hot in the summer, cold in the winter. Not particularly glamorous.

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    6. 5.0
      Former Employee, more than 1 year

      Great Retail Job

      10 Jun 2021 - Customer Service Assistant in Southall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible shifts Management very helpful and try their best to accommodate our needs Progression opportunities are presented well

      Cons

      Can be short staffed sometimes, so can get very busy

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    7. 4.0
      Current Employee, more than 3 years

      As good as retail gets

      18 Apr 2021 - Sales Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've worked at three different Screwfix stores, and so far I've always experienced a good and enjoyable atmosphere. The work can be physical which is a bonus if you like to move about rather than sit or stand still. While there are issues with customers and treatment that come with retail work, the kind of customers you get at Screwfix are generally better, more calm and willing to have a laugh, than other kinds of retail.

      Cons

      Shift work can be frustrating with it's lack of consistency, although I've also experienced good consistency at some stores, where there are no holidays booked or illness. Stores could do with being afforded more hours to hire an extra member of staff because, from my experience, all the overtime offered and required tends to be directed to the few who are willing to do it, even if they do not particularly want to.

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    8. 4.0
      Current Employee, more than 3 years

      Great

      11 Jun 2021 - Sales in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good staff always a laugh

      Cons

      Overtime if you’re not full time, need more full time chances

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    9. 4.0
      Former Employee

      Hard work but fun

      10 Jun 2021 - Sales Assistant in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Busy store so never bored Physical job Good team to work with

      Cons

      Unstable hours Favoured staff got best hours

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    10. 5.0
      Former Employee, more than 3 years

      Great company

      9 Jun 2021 - Supervisor in Swords
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great management teamwork leadership advice knowledge

      Cons

      Growth and development structure pay rates

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