Sendwave Reviews

Leadership positions are held by people with little-to-no leadership experience. Ruthless prioritization every week, for years, has led many aspects of the company to be broken. There is not the appetite to fix problems with solutions that actually stick. The "people" of the company have not been prioritized -- on all levels -- corporate, customer support or operations (i.e. after nearly 5 years - no clear career paths, no raises, no bonuses, no ability of managers to incentivize teams or individuals with strong performance). The company takes a very knee-jerk or reactive approach to issues that arise from everyday run of business issues. While the culture promotes itself as 100% transparent and familial, all of the leadership positions are filled with friends of the founders. Often times it feels like an adult version of high school. The company does a poor job at promoting the family-like culture of it's remote workforce.

Pay; You have localised pay yet the amount of work is the same, life is Kenya is not easy or cheap. You pay $17 yet this is not even half of what Kenyans get😡 You want the team to live in areas where theres enough security , good internet connection and yet they cant afford to do so as the pay is very very little. Why dont you try and consider retaining your support reps? Employee turnover is high, and thats why you keep on training. If you could pay half of what reps in other countries are getting , it would be great. cheap labour mentality🤬🤬😡