ShipStation Reviews

Pros

Office food maybe? Cool office but no one is ever there. Somewhat flexible vacation policy.

Cons

The sales role here isn't sales or account management, it's teaching people who have barely used a computer how to find basic functions and sometimes even where their browser is in the valiant quest to print a label. Occasionally you'll speak with a competent business owner or someone who doesn't try to curse you out and it'll be like a cool drink of water in a dusty sea of people you're in awe of functioning day-to-day, much less having started a business. The company leadership is in it for maximizing as much money as they can for themselves and running amok in the boys club, the engineering and development teams are focused on pet projects and can't be bothered to focus on things that would help the end users, support and QA are forever underwater, sales management are mostly fools with big smiles who are there to talk behind employee's backs to their friends who have been there longer. There is zero opportunity for advancement in any role. Stamps.com is also a dumpster fire, but that's another story. There's some good people who still work here but they're frustrated, few, and also looking to find another role somewhere else. Pay is utterly underwhelming for the industry and you can expect extremely small cost of living raises and nothing else.

Pros

Senior most execs on the business side have incredible insight into the Shipping and Logistics industry. Worth working with them and learning from them. CEO is full of good vision and knowledge as well and is truly sincere to the vision of the company. That alone is worth learning. But it doesn't excuse their behavior otherwise.

Cons

Stay as far away from Engineering as you can. The people in leadership in this company has not changed, so all of this still applies. The engineers themselves were pretty good but the management is the sleaziest I have met. Lies were just a way of life - there is no such thing as honest communication. And they promote those that can follow this 'wink, wink, nod, nod' system of communication. Racism, sexism are all very much be in vogue here. When interviewing candidates that had foreign accents, they (engineering leadership) wrote them off simply because of the accent. They couldn't be bothered with the qualifications or capabilities - the candidates were often superior to anyone else who had been interviewed. The whole place is a white boys club. The office is in the same building as "Kendra Scott" and you can sometimes hear some of the senior executives comment on the models that walk to their offices. Questions like "How were the girls on the beach?" can openly be heard from executive team members. And their buddies in the parent company are no different - they make fun of their wives and other women publicly when they come to visit too. Since the company is literally printing money, they feel they are above standards for decency. No one questions any of this.

Pros

- Large company with growth opportunities - Leader in the market - Hiring while most other companies are firing

Cons

- Commission structure not as high as smaller/startup companies

Pros

Salary and commission plan Friendly team No micro managment

Cons

Not open to remote work

Pros

good place to learn great coworkers

Cons

Pay is horrible and not competitive Management drags their feet when it comes to promotions or raises. No clear direction for support teams. Support is always asked to do more than what is expected with no financial reward. An occasional raffle and free food at the office does not cover the rising cost of rent

Pros

unlimited PTO is nice, we're given grubhub credit towards one meal a month or more sometimes, OT available at times as well. have had really great managers with the teams I've been on. people i work with are really smart, supportive, kind, and easy to get along with.

Cons

can be mundane, working in tier one support can feel overwhelming at times, a lot of detailed knowledge is needed, quite a few bugs occur so can have to deal with upset customers on occasion, very typical of any support job

Pros

-Unlimited PTO -Convenient office space and location -Frequent events - Weekly free lunches -WFH -Amazing local team -Pays well -Travel opportunities -Managers keeping you updated with changes

Cons

-Period of rapid changes - very unpredictable -Lack of clear support resources after certain timeframes -Constant changes with integrations -Lack of cross functional communication

Pros

Team that have all the same values No micro management Trust from all peers and leaders

Cons

As we are growing so fast we have a few growing pains, but nothing we are not navigating and overcoming currently

Pros

-relaxed dress code -remote/hybrid work - unlimited vacation -cool office? (Have only been once)

Cons

Where do I begin? When I was first hired it was very obvious that the training was out of date for the current UI And are expected to learn through osmosis. The training is very poor and there is such minimal support for new agents that multitudes of them do their job off the clock to try to keep up with the work. Everyone is burnt out. We are held to insanely high standards and do not have enough time to actually get our work done. 30 minutesa day to work on complex tickets is not nearly enough. Customers think we are just basic customer support, but in reality we are L2 software support and it’s very IT oriented. They downplay how important we are and what we do to the customers so we get verbally berated constantly. They do not protect us. I also know of some coworkers who went through some extreme mental health episodes to the point where they can’t function or remember interactions anymore and they are being pushed to their limit. Everything went downhill immediately when they started using software to track our every move and decide that churning out high loads of low quality work is better than a than letting an agent take the time to give a proper response so a user will not encounter the same issue twice. They let customers say such horrible things about us to us and all of those bad reviews cannot be contested. There also is no room for advancement from support unless you are a gold star favorite.

Pros

Great co workers. Work from home opportunity.

Cons

- Support teams are overworked and underpaid. Support agents only have 30 minutes of follow up time to take care of complex tickets. Many work in their off hours to get their queue under control. - Support is constantly stressed and despite doing a technically minded job, they have insane expectations put on them as though they are resetting passwords all day. THIS JOB IS NOT EASY. THESE CASES ARE NOT "CUSTOMER SERVICE", they are IT focused. It often requires intense focus and follow up. It requires troubleshooting and investigation. These agents are not given the time and respect to do their jobs properly. - Certain support management looks down on support staff and treats them like children and robots. I have heard them say terrible and demeaning things to support on support meetings and in private to managers. This is known around the office and nothing is done about it. I am not mentioning a specific person due to Glassdoors guidelines, but I will say that those who work here know what I am talking about. - TLs are pushed to pushed. They are given an insane amount of responsibility and don't have time to actually help anybody. They are pushed to pass this stress on to agents. - The churn is terrible. Agents all talk about wanting to quit but they are all scared and newer and don't have older agents backing them up. It used to be after about a year, you were promoted to a better role in the company, with some folks choosing to stay in support. Most folks leaving were promoted and very few left because they hated working there. Several folks stayed on because they loved it and those people were amazing support to new agents and helped them advocate for themselves. Now it's a bunch of scared, miserable green folks who lack the resources to stand up to management. - This job used to be great 2 years ago. We were given the time we needed to finish cases, help the end users, and had time for things like lunch or going to the restroom. We worked overtime because we wanted to make extra cash, not because we were drowning. We were treated with respect and had base level metrics and our CSats were amazing and everyone was happy. We were treated like real employees of ShipStation and not meat for the grinder. Why mess with perfection? I believe part of the issue is outsiders coming into management roles who think they know how to run things. I think that it comes from these outsider managers not pushing back against senior leadership.