Sitel Call Center Agent Reviews

Updated 2 Jul 2020

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3.2
67%
Recommend to a Friend
81%
Approve of CEO
Sitel President and CEO Laurent Uberti
Laurent Uberti
9 Ratings
  1. "Need to have Better Communication and Professionalism"

    1.0
    Former Employee - Licensed Insurance Call Center Agent 
    Doesn't Recommend

    I worked at Sitel full-time

    Pros

    Haven't started working the position yet.

    Cons

    From my own experience this company has no lack of professionalism or communication. I was hired for the work from home position completed all the on-boarding paperwork I was emailed. I can never get in contact with the "trainer" but the trainer can send emails at 2 am about completing the next step of the on-boarding process. I was scheduled to do "Orientation" on July 3rd but they wanted me to come on site to finish more paperwork but I didn't get an email about it until 2 am and I notify the trainer letting him know that this last minute and I cannot make it on site but didn't get a response back until the next day at 2 am. I called voicemail full. I sent a text and got a response saying "this position is already filled and have no more classes left" but was not informed that the class was fulled. I am the one emailing them for more information and not getting anything back. I dislike that I am getting emails about the positions at 2 am in the morning, how do you know that I am not asleep around that time.

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  2. "Good, Not Great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Glasgow, KY
    Doesn't Recommend
    Neutral Outlook

    I worked at Sitel full-time for less than a year

    Pros

    Good to help clients with their problems.

    Cons

    Management made the job more difficult that it should have been. For example, the push for sales and the absolute necessity for protocol made created hardships, both for the agents and for the clients.

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  3. "Sitel Portugal"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Lisbon
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than a year

    Pros

    It has a nice working environment; Always trying to find a solution for every problem that may arise

    Cons

    Things are almost always handled at the last minute

  4. "Call center"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Baguio, Baguio
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Sitel part-time for less than a year

    Pros

    Free Food friendly environment clean

    Cons

    Graveyard Shift and schedule distance location

  5. "No support or engagement."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Holytown, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel part-time for more than a year

    Pros

    None. The company does not care or support employees.

    Cons

    No holidays given, no support from management, all about bodies on seats.

    Sitel Response

    December 20, 2019Social Media Manager

    Thank you for reaching out and provide your feedback. We take this type of experiences very seriously as we want to provide the best work environment to all our associates. We've sent these comments to the correct department so they can take a look into this.

  6. Helpful (1)

    "The ins and outs about sitel call center."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Milford, DE
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Sitel full-time for more than a year

    Pros

    Its a sitting position so there is no hard labor.

    Cons

    Not flexible with schedule and not very professional at all

    Sitel Response

    August 21, 2019Social Media Manager

    Hi, thanks for sharing your experience with us! Your feedback is very important to us as our main objective is to improve our associate experience. We'll look into your comments. Peter

  7. "Site support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Belgrade
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Sitel full-time for more than a year

    Pros

    Salary on time, young and dynamic colleagues

    Cons

    Job is not creative at all, you can't learn new things

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    Sitel Response

    August 20, 2019Social Media Manager

    Hi, Thanks for sharing your Sitel experience. As part of the career package we offer, we have different initiatives where all our associates can learn new things every day: My academy is an online platform where each Sitel employee can access to important topics that will boost his/her professional skills. We also count with the track trainee program that prepares out internal members for future career opportunities within the company. Regards, Peter

  8. "customer service agent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent-Call Center in Panamá
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than a year

    Pros

    its central good wok place

    Cons

    low pay can increase salary

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  9. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Glasgow, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time for less than a year

    Pros

    I enjoyed my time with Airtel. Very friendly people and management is always available.

    Cons

    Pay was on the low side

  10. "Not the best company, but amazing coworkers!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Barcelona
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Sitel full-time for less than a year

    Pros

    Lovely international group of people working together!

    Cons

    Work environment is aged, computers don't often work. You will understand immediately that for the company you are just one replaceable piece, they don't care about workers.

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Found 47 reviews