Sitel Reviews | Glassdoor.co.in

Sitel Reviews

Updated 17 February 2019
2,528 reviews

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3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Sitel President and CEO Laurent Uberti
Laurent Uberti
615 Ratings

Employee Reviews

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Pros
Cons
  • "Working in a call center can be challenging" (in 52 reviews)

  • "Low salary and high volume of work" (in 46 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Norman, OK (US)
    Current Employee - Agent in Norman, OK (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Only place I know where you can get OJT without a ton of experience and grow your career!

    Cons

    There are none at this time


  2. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Mumbai
    Current Employee - Team Leader in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 8 years)

    Pros

    Leadership is focused in making things better for the employees..they value employee feedback and ensures it is implemented

    Cons

    I cant think of any at the moment

    Advice to Management

    Keep up the good work.. You are doing a fantastic job

  3. "Customer service professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Chennai
    Current Employee - Tech Support in Chennai
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Good company to start and gain experience

    Cons

    Over politics and its very hard to move to next level


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Mumbai
    Former Employee - Tech Support Representative in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Good place to work and friendly

    Cons

    compensation is a bit low

    Advice to Management

    NA


  5. "Work Force Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work Force Coordinator in Hyderabad
    Current Employee - Work Force Coordinator in Hyderabad
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Good Growth and Good learning

    Cons

    Poor Salary and poor management

    Advice to Management

    Please increase salary slab for all


  6. "Good experience!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Pros

    Helpfull colleagues and seniors!

    Cons

    Salary is less compared to other bpo's.
    Commute is a little inconvenient.


  7. "Customer care executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time

    Pros

    Good pay along with incentives

    Cons

    Everything else sucks along with management

    Advice to Management

    Well nothing they can't change

  8. "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Mumbai
    Current Employee - Team Leader in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Team work and support is good

    Cons

    Salary needs to be reviewed

    Advice to Management

    Salary


  9. "Professional and Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work culture is very transparent and employee friendly

    Cons

    Salary needs to be relooked

    Advice to Management

    Budget for employee engagement initiatives


  10. "Best places to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Mumbai
    Current Employee - Team Leader in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    Work culture, team work, support is good

    Cons

    Should come up with Better pay package