SmarterTravel Reviews

Updated 1 Jul 2019

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4.1
81%
Recommend to a Friend
100%
Approve of CEO
SmarterTravel General Manager Sarah Hodkinson
Sarah Hodkinson
2 Ratings
  1. "Great Start Up"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Member Services Representative in Brooklyn, NY
    Recommends
    Positive Outlook

    I worked at SmarterTravel

    Pros

    Excellent start up company and great travel perks. great place to learn the business

    Cons

    Start up company so there were a lot of structural and human resources issues

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  2. Helpful (1)

    "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accountant in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmarterTravel full-time for more than 3 years

    Pros

    Amazing benefits but start-up culture due to small company but over arching TA benefits.

    Cons

    Management doesn't not take risks but stays within a small comfort zone

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  3. Helpful (4)

    "Great place to work, for now"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Approves of CEO

    I have been working at SmarterTravel full-time for more than a year

    Pros

    Awesome benefits and culture. Ownership by TripAdvisor a big plus for professional growth and travel resources. Great work/life balance.

    Cons

    Changes come down the pipeline with little to no warning for non-managers. Option to grow within company is pushed by management and HR, but actual movement is torturously slow, if it happens.

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  4. "Being multilingual is a HUGE plus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales in New York, NY
    Recommends

    I worked at SmarterTravel

    Pros

    -great work environment -cool office space -great team -happy hours

    Cons

    -If you don't speak a couple of languages you are easily replaced.

  5. "Great place to work and build a career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmarterTravel

    Pros

    It's great to be a smaller company inside of a huge one (ST is a subsidiary of Trip Advisor Media Group). That means we get all the benefits from being a part of a large corporation, but we're still able to move quickly as a small company.

    Cons

    There are always things you wish you could do differently, things you could push through quicker - it happens at every company.

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  6. "Good company culture, great benefits and perks."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmarterTravel full-time for more than a year

    Pros

    It's part of TripAdvisor and gets their great benefits package. Good HR staff. Open communication from CEO and management in general.

    Cons

    Not many really. Sometimes it feels a little disconnected from the rest of TripAdvisor.

  7. Helpful (1)

    "Great until it wasn't"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Management 
    Recommends
    Neutral Outlook

    I worked at SmarterTravel

    Pros

    fun atmosphere, intelligent people, learned a lot

    Cons

    internal politics, confusion about future of company

  8. Helpful (4)

    "Creative professionals no need to apply! There are better opportunities elsewhere."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SmarterTravel full-time for more than 3 years

    Pros

    Compensation was high at the time I was hired, and the perks are great (catered lunches, stocked kitchens, etc). I formed great bonds with the Product Teams and Sales people. It's the people that make the culture and they certainly have it.

    Cons

    Confusing at best and not worth the aggravation for talent looking to grow in nurturing environment. There is extremely high turnover on the creative team. I would suggest that designers stay far, far away if they're interested in learning from their leaders. In addition, they wont treat you well. Prepare yourself for sleepless nights due to undefined and unclear expectations.

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  9. Helpful (1)

    "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SmarterTravel full-time for more than a year

    Pros

    good engineer team. The engineering culture is good and fun. People there have worked a long time.

    Cons

    Some products are built on old tech stack. The legacy code base is big. The turn-over in the engineer team is low, not easy to get promoted

  10. Helpful (5)

    "Senior Management is in need of change"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SmarterTravel full-time for more than 3 years

    Pros

    Under the TripAdvisor umbrella Competitive salary Good benefits, including travel reimbursement

    Cons

    There are limited opportunities for career development and growth. There is no diversity in the Senior management team. Only type A males are invited to have a seat at the table.

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