Softchoice Employee Reviews about "senior leadership"

Updated 20 Jul 2019

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3.9
78%
Recommend to a Friend
91%
Approve of CEO
Softchoice President and CEO Vince De Palma
Vince De Palma
200 Ratings
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Reviews about "senior leadership"

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  1. Helpful (6)

    "Once great company that lost its way"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Softchoice full-time for more than 8 years

    Pros

    Still some good people there that believe in what they do Good place to get entry level experience Fun vendor events

    Cons

    Employees are disposable and interchangeable Culture has taken a nose dive over past 3 years Many of the long time employees and leaders have already left. Expectations are not in line with reality Income is low compared to similar companies Senior leadership isn’t trustworthy

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  2. Helpful (4)

    "Better resellers out there."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Softchoice full-time

    Pros

    Some good benefits; PTO, nice office space, dog friendly

    Cons

    Buckle up for some bad corporate politics, weak senior leadership that continues to struggle with EBITDA targets and constant profit pressure from private equity firm. Softchoice US office are runner up to Softchoice Toronto and an overall Canada centric viewpoint.

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  3. Helpful (2)

    "Inside Sales Account Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time for more than 3 years

    Pros

    When I first started at Softchoice, I was fresh out of university and I could not have chosen a better company to start my career with! The atmosphere is fun and exciting and I have established friendships that I truly value. The corporate culture is incredible and unlike anything I have heard of and experienced. The supportive environment that surrounds you can get you through any stressful day or task. Softchoice fully embodies the "work hard, play hard" slogan. For me though, what sets Softchoice apart from others, is how engaged their management is and how committed they are to supporting their employees. In my experience, I have found that if you put in the appropriate time and effort, there is an extremely high likelihood that you will be rewarded and promoted within. Another unique aspect of Softchoice is their strong sense of responsibility towards local communities and communities around the world (Shout out to Softchoice Cares!) and as a result, I feel proud to work Softchoice.

    Cons

    I would agree that as a result of the company growing and expanding it's focus, there are some growing pains in some areas at times, but the senior leadership and management as a whole, are always very committed to ensuring that efficiencies are developed and changes implemented to limited any negative impact that could result from these changes. Ultimately, I believe there is a strong agreement from within that while there will be changes in specific areas, that in the end, it will result in an even more successful and impactful company.

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  4. Helpful (1)

    "Good company, usual leadership pains."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vendor Sales Specialist in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Softchoice full-time for more than 3 years

    Pros

    Great work environment with knowledgeable staff. Direct leadership is often a pleasure to work with and they seem to care about the people on their teams. Salary is close to market if not market. Decent work life balance (role dependent though)

    Cons

    Senior Leadership appear disorganized and lack clear strategy. It feels like each year they throw out a new buzzword/strategy to see if it sticks and helps the company grow. As you go up the line of leadership they become more disconnected from the people below them - you become more of a number or data point within the system. Overall I believe the company is good to work for and that their challenges within leadership are common across many organisations.

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  5. "Great and fun place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time for more than 3 years

    Pros

    Softchoice hires great people and it's such a fun place to work. I have made a lot friends in my 4 years tenure at Softchoice and these great people are definitely the reason why I stay. A fun culture exists with this company and they try to retain some of the small mom & pop shop feel. There are great after-work events and a vibrant, fun culture.

    Cons

    The IT industry is always changing. As a result, the company always has to change to keep up with the market. As an operations employee, sometimes it's hard to keep up with all the change and successfully execute in the new asks. We also have a lot of change in Senior Leadership right now but again, I think that's a response to the industry and company going through changes. I like change so I don't mind it but there is a lot!

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  6. Helpful (11)

    "Balanced Review"

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Outbound Representative 
    Disapproves of CEO

    I worked at Softchoice

    Pros

    I found this site after a friend decided not to accept a job at Softchoice due to all the negative reviews. There are a lot of extremely positive reviews (suspicious) and extremely negative reviews. Not a lot of balance. I had a good experience at Softchoice. When I joined, I was relatively new to sales and to technology. I started as an ISR (inside sales). I knew nothing and got paid accordingly. After a couple years of experience, I moved into outside sales. By then, I had a little more skill and got paid a little more to "manage my territory". After about 5 years total, I left Softchoice early 2011 and took another technology sales job. I more than doubled my income in the first year and this year looks even better. I recommend that non-experienced individuals who want to get into technology sales consider Softchoice as a career step. There is a lot of turnover in all areas of the company, but I can only speak with authority of the sales areas. A and B players do not stick around long and move to greener pasture. Depending on experience when hired, 5 years or more is a long time. I would say 5 years is about right for someone right out of college. Some B players, but mostly C players stay in sales or move into management. A few D players survive, but most are let go. F players are rarely hired. I was probably a B player. I hit my numbers but never really blew it out. I focused more on increasing my skill set than in hitting the crazy metrics that they measure. That was a good strategy that has paid dividends for me.

    Cons

    Lots of managers, few leaders. Leadership ability in the senior leadership team and with sales managers is very scarce - they are more of operational managers. The skill gap in this area became even more clear after I left and joined a solid organization. I would not recommend Softchoice as a place to learn leadership. You will see by example philosophies that are contrary to what you learn in college and in the leadership best seller books. Pay for sales is low, however, I think that is part of the model. They do not value the sales team very highly. People in general do not appear to be valued. They appear to expect and want turnover. I hope that this balanced review will help a few people. If you fit the criteria and know what Softchoice is, and is not, then a job at Softchoice could be a great choice. It was for me.

  7. Helpful (7)

    "Frat boy club where mediocrity is rewarded."

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Operations in Toronto, ON
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Softchoice

    Pros

    Great location (renovated old factory building). Young, energetic workforce. Sense of fun, and the dogs on premises and monthly beer are kind of fun.

    Cons

    Chaotic environment. Operations employees severely undervalued and underpaid. Senior leadership not interested in new ideas or critical thinking and has knee-jerk negative reaction to anything perceived as disloyalty. Extremely high turnover makes things worse, and no processes in place mean things change constantly for no reason. Horrible place for women to work - frat boy party mentality and almost no senior women (the few the had have all left in last year). Lots of mistrust from employees since they suffered salary cuts and rollbacks during recession and talk of "we're all in this together" and then SLT rewards themselves with 100K + bonuses.

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  8. Helpful (6)

    "Very Incompetent Senior Leadership team"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time for more than 3 years

    Pros

    having a pay cheque, paying the bills

    Cons

    poor ethics amongst senior leadership team

  9. Helpful (5)

    "Fear Uncertainty and Doubt"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time

    Pros

    I have made lots of friends. Softchoice cares invests in those that need help.

    Cons

    I just returned from a mid year event. The event this year was different than previous years in that only leadership and some technical resources attended. Fear uncertainty and doubt was the mood. A couple VP’s have recently retired. From conversations at the midyear, more leaders are expecting to leave in the near future. We have recently been acquired by a private equity firm. Private equity firms rarely sink money into organizations that are doing great. They are looking to quickly improve the value of their investment, often by making radical changes. While no one publicly talked about it, the Softchoice track record is not good. Last year we were around 30% of plan for services. This year, we realized that we could not hit the aggressive growth that we wanted without redefining the term. Now we are counting software titles that happen to be deployed via a web browser as a service, thereby increasing our services revenue. As a result of the new definition, we are around 80% of our services plan. ESSN revenue (storage servers and networking) has declined by about 20% over last year while that segment of the market is growing at our competitors. That is why the consensus is that the senior leadership at Softchoice does not have the ability to take us to the next level and that the new investors will recognize that soon if they do not already. Of course, the public comments were all what they thought that we wanted to hear , which was that the senior leadership was on board for the next 5 years. In my opinion, that would be a disaster.

  10. Helpful (5)

    "Was a great place but things have changed."

    2.0
     in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Softchoice

    Pros

    The people, the dogs, the free food and beverages from vendors. the office in Seattle is pretty nice with a great view of Puget Sound.

    Cons

    The compensation is horrible. Senior leadership made many unnecessary changes that took the fun, trusting environment where people felt enabled to do their jobs to what it is now. Fear based, no trust, childish micro management that manages their manager rather than their employees. When my manager was let go, most of the team either left or is trying to. The office is not the same and has not improved.

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