Southwest Airlines CSA Reviews

Updated 2 Mar 2020

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4.6
91%
Recommend to a Friend
92%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
25 Ratings
  1. "Loved it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Nashville, TN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Southwest Airlines full-time for less than a year

    Pros

    Love the airline and company

    Cons

    Union is horrible And that’s why I left

    Continue reading
    Southwest Airlines2020-03-03
  2. "Southwest"

    5.0
    Current Employee - CSA - Customer Service Associate 

    I have been working at Southwest Airlines full-time

    Pros

    Flight Benefits for five words

    Cons

    Low Pay, Long time (11 years) to top out.

    Southwest Airlines2019-10-12
  3. Helpful (1)

    "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Benefits are amazing, flexible schedule, nice vacation time, and of course: travel!

    Cons

    Must have a backbone- get yelled at by angry passengers a lot.

    Southwest Airlines2019-09-24
  4. "Fun"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Dallas, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Southwest Airlines full-time for more than a year

    Pros

    Travel and benefits, young environment.

    Cons

    weekends, nights and holidays - too much

    Continue reading
    Southwest Airlines2019-08-20
  5. "Amazing company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Southwest is amazing! What can I say? Free travel, awesome benefits and with time you can figure out ways to give away days and trade shifts to free up your schedule to fit your lifestyle.

    Cons

    People. Traveling people often suck. If you hate people you’ll hate this job. You can’t avoid demanding customers or stressed out travelers. It’s the way it is when working at an airport.

    Southwest Airlines2019-07-03
  6. "Best Company"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Company cares for its employees.

    Cons

    Hours can stink but that's the industry

    Southwest Airlines2019-05-15
  7. "CSA"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    Bennifits, family atmosphere with co workers, and ability to trade shifts to fit your needs

    Cons

    Starting out can be hard as everything is done by seniority. But if you stick with it, it is totally worth it

    Southwest Airlines2019-03-31
  8. "Csa"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Positive culture great people good benefits

    Cons

    None that I can think of

    Southwest Airlines2018-11-13

    Southwest Airlines Response

    November 20, 2018Specialist

    That makes our Southwest Heart skip a beat! Thanks for sharing your experience.

  9. Helpful (2)

    "best company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA Agent in Columbus, OH
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    treat employees like family, fun environment, nice supervisor

    Cons

    schedule, mandatory ot, nothing else

    Southwest Airlines2018-11-02
  10. Helpful (2)

    "Best company by far"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Phillipsburg, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    The company truly cares about workers and customers

    Cons

    You end up loving being at work too much

    Continue reading
    Southwest Airlines2018-10-02

    Southwest Airlines Response

    November 20, 2018Specialist

    We think that you're pretty awesome, too! Thanks for being a Southwest Warrior every day!

Found 36 reviews