Southwest Airlines Reviews | Glassdoor.co.in

Southwest Airlines Reviews

Updated 22 October 2018
1,537 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,078 Ratings

1,537 Employee Reviews

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Pros
  • "Great benefits, able to work what you want" (in 172 reviews)

  • "Did I mention the flight benefits" (in 143 reviews)

Cons
  • "Mandatory overtime makes life hard to schedule" (in 75 reviews)

  • "work-life balance could improve a little" (in 25 reviews)

More Pros and Cons

  1. "Because college says so 😁"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Hyderabad
    Current Employee - Receptionist in Hyderabad
    Recommends
    Approves of CEO

    Pros

    Such a great job for a comedian and a server..
    Our thoughts match Yo ✌

    Cons

    I won't be able to have home food and will stay away from my culture 😲😵😢

    Advice to Management

    Watch INDIAN MOVIE- HAPPY NEW YEAR
    YOU'LL DIE LAUGHING 😂


  2. "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Dallas, TX (US)
    Current Employee - Analyst in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Company truly cares about the employees and customers. Great benefits, constant opportunities for advancement.

    Cons

    Parking at work can be a nightmare

  3. "As good as its reputation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Growth opportunities
    long and short term comp
    generous PTO
    great culture

    Cons

    i have a tough commute


  4. "Summer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    This internship was a great experience because your Manager truly cared about seeing you succeed and gave you work that was challenging, engaging and fun!

    Cons

    No cons- best internship, highly recommend applying!


  5. "Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Phoenix, AZ (US)
    Current Employee - Customer Service Supervisor in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Great benefits, such as flight and 401k

    Cons

    Starting pay is low. May need to move in order move up.

    Advice to Management

    Really focus on coaching those Employees and Supervisors who want to move into higher positions.


  6. "Customer service agent Newark"

    StarStarStarStarStar
    Former Employee - Customer Service in Newark, NJ (US)
    Former Employee - Customer Service in Newark, NJ (US)

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Great company culture. They treat employees very well. Great benefits all around especially health insurance, profitsharing and 401k. Best company I've worked for.

    Cons

    Lots of mandatory overtime which is good if you wanna make $$ but harsh on families. Gets better as you gain seniority!


  7. Helpful (2)

    "Best company by far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Phillipsburg, KS (US)
    Current Employee - CSA - Customer Service Associate in Phillipsburg, KS (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    The company truly cares about workers and customers

    Cons

    You end up loving being at work too much

    Advice to Management

    Keep putting hospitality first

  8. Helpful (32)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  9. "Can't really beat it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Dallas, TX (US)
    Current Employee - Assistant Manager in Dallas, TX (US)
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Incredible benefits, great culture, good work/life balance

    Cons

    Middle management bloat/hard to get big raises


  10. "The LUV company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Free flights, can give away and/or pickup shifts

    Cons

    Mandatory overtime can be inhuman

    Advice to Management

    Pay attention to your employees with disabilities


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