Southwest Airlines Reviews

Updated Oct 24, 2021

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Found 2,710 of over 3,105 reviews

4.4
86%
Recommend to a Friend
93%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,843 Ratings
Pros
  • "great benefits and competitive pay(in 258 reviews)

  • "Perks- 401k match, Employee Stock Purchase Plan, Flight benefits(in 191 reviews)

  • Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 10 years
      Featured Review

      Southwest Airlines, Unparalleled Opportunities

      Jun 23, 2021 - Senior Avionics Engineer in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pros of working at Southwest Airlines (SWA) were too numerous to count. We worked hard, but had fun & there was always a true family atmosphere. There were also unlimited possibilities for learning & growing in your career & at all levels I always felt I had just as much authority & autonomy as I was willing to work for & take on. I was with SWA for 24 1/2 years & worked in a wide range of maintenance related jobs & environments, starting as an A&P Mechanic & ending as an Avionics Engineer. I never would have left if SWA hadn't offered a stellar early-out package in response to the COVID crisis which enabled a long dreamed of move to Ireland.

      Cons

      I can honestly only think of one minor downside to working for SWA. When I started we had a fleet of about 200 aircraft. When I left it was a fleet of about 700. There was a very, very tight family atmosphere when I started & some of that was lost with the growth. Note that I said some, it was still very much present, just diminished, an unavoidable side effect of growth. The bottom line is that SWA always was & remains an exceptional work place. I never would have left if they hadn't offered a stellar early-out package in response to the COVID crisis which enabled a long dreamed of move to Ireland.

      12 people found this review helpful
    2. 5.0
      Current Employee

      Very good

      Sep 29, 2021 - Software Engineer in Calcutta
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice, very good place working environment

      Cons

      No problem with it there

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    3. 3.0
      Current Employee

      Good to go

      Jul 25, 2021 - Senior in Hyderābād
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance and good learning as well

      Cons

      Not share at this poit of time

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    4. 5.0
      Current Employee

      Because college says so 😁

      Oct 21, 2016 - Receptionist in Hyderābād
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Such a great job for a comedian and a server.. Our thoughts match Yo ✌

      Cons

      I won't be able to have home food and will stay away from my culture 😲😵😢

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    5. 5.0
      Current Employee, more than 5 years

      Great company

      Oct 24, 2021 - Southwest Airlines Customer Service in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to trade and get days off when needed

      Cons

      Management is all over you

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    6. 5.0
      Former Employee, more than 10 years

      Best in the industry

      Oct 23, 2021 - Flight Attendant in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best place to work. Great culture.

      Cons

      Long hours and reserve in the beginning.

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    7. 5.0
      Current Employee

      Great Company!

      Oct 22, 2021 - Material Specialist III 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, 401K, Pay, flexible schedule!

      Cons

      No cons at the moment

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    8. 5.0
      Current Employee, more than 10 years

      Good

      Oct 22, 2021 - Flight Attendant in Bwi Airport, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and great coworkers, my leaders appreciate me.

      Cons

      Having to be away from home

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    9. 5.0
      Former Employee

      Excellent company

      Oct 21, 2021 - American Airlines Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun LUVing company, great benefits

      Cons

      Long hours, days away from home.

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    10. 5.0
      Current Employee, more than 1 year

      Great company

      Oct 21, 2021 - Ramp Agent in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility with shift trades Flight benefits Lots of breaks

      Cons

      Poor management Weather conditions Poor equipment

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