Southwest Airlines Reviews | Glassdoor.co.in

Southwest Airlines Reviews

Updated 16 April 2018
1,396 reviews

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4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
975 Ratings

1,396 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Because college says so 😁"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Hyderabad
    Current Employee - Receptionist in Hyderabad
    Recommends
    Approves of CEO

    Pros

    Such a great job for a comedian and a server..
    Our thoughts match Yo ✌

    Cons

    I won't be able to have home food and will stay away from my culture 😲😵😢

    Advice to Management

    Watch INDIAN MOVIE- HAPPY NEW YEAR
    YOU'LL DIE LAUGHING 😂


  2. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Great airline and great people

    Cons

    None for a large company

  3. "ops agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    great friends you will make its a fun environment and you will enjoy all the smiles you help create

    Cons

    sonority list isn't too fun when you are below


  4. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Austin, TX (US)
    Current Employee - Customer Service Agent in Austin, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    I love my station!!! The people I work with are amazing, caring, and absolutely hilarious. We work hard, stay busy and have a blast.

    Cons

    Working with the general public can always be challenging. There are always different personalities and sometimes when there is disruption in the flight schedule it can be hectic. Overall I really love what I do and the people I work with, so even my worst day isn't too bad.

    Advice to Management

    Beef up the supervisor staff. many stations are running short on sup's. It makes it difficult for our agents to receive the level of support that we need to do our job to the best of our ability.


  5. "LUV-ing my job since DAY ONE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Chicago, IL (US)
    Current Employee - Team Leader in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Benefits, People, Employment Status, Salary, Opportunities...

    Cons

    Long Work Hours, Irregular Weather...

    Advice to Management

    Our management does a darn good job in taking care of their People and listening to their concerns. Keep doing what you're doing!


  6. "Best Airline to be employed by."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Oakland, CA (US)
    Former Employee - Flight Attendant in Oakland, CA (US)
    Recommends
    Positive Outlook

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Best Union work rules. Great co-workers. Flight Attendant pay great. Greatest flexibility of any airline.

    Cons

    Has become a very large airline.

    Advice to Management

    Try to keep it the way Herb ran it. Keep up the good job.

    Southwest Airlines Response

    10 Apr 2018 – Specialist

    As you’ve been able to experience firsthand, our legendary Culture is second to none. Ultimately, it’s up to every Employee to promote and preserve our Culture across positions, workgroups, and... More


  7. "wonderful"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Southwest Airlines (Less than a year)

    Pros

    best place to work ever

    Cons

    none at all I love it

    Southwest Airlines Response

    10 Apr 2018 – Specialist

    Thanks for sharing your positive experience!

  8. "Operations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in San Francisco, CA (US)
    Current Employee - Operations Agent in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Friendly colleague environment, Strong customer relationships, Company culture and values

    Cons

    Frequently shortstaff, Mandatory overtime, High commute cost, Turnover to other stations

    Advice to Management

    Should consult more of current employees with more work incentives to stay in station, more employee recognition based on teamwork, not individual performances


  9. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Phoenix, AZ (US)
    Former Employee - CSA in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    great perks and benefits and you meet lots of like minded people

    Cons

    rigid schedules, but you can trade and get shifts covered usually if you need to

    Advice to Management

    none

    Southwest Airlines Response

    10 Apr 2018 – Specialist

    Life in Airport Operations is certainly not for the faint of Heart, and we are so proud of our Employees who make it a Career. Thanks for all you do to take care of our Customers - we couldn't do it... More


  10. Helpful (1)

    "Grass isn't always greener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX (US)
    Former Employee - Flight Attendant in Houston, TX (US)
    Doesn't Recommend

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Pay, Flexibility, Contract, Some cool coworkers

    Cons

    nepotism, two-faced employees and management

    Advice to Management

    Don't give your downline employees so much power over others and work on consistency.


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