Southwest Airlines Reviews

Updated 11 Jul 2020

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4.3
84%
Recommend to a Friend
92%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,353 Ratings
  1. "This has been the best company I've ever worked for. Been here almost 6 years now. And look forward to many more."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    The culture and the people are great. It's a work hard play hard type of place. I love working here and would recommend it to anyone.

    Cons

    Everyone loves working here and no one leaves which makes it challenging for growth and opportunity.

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  2. COVID-19

    "Great Company, love the atmosphere! Really take care of you."

    5.0
    Current Employee - Technical Writer 

    I have been working at Southwest Airlines full-time

    Pros

    Diversity, attitude, and work ethics.

    Cons

    COVID taking airline industry down, but only for a bit.

  3. "Great company with a few issues"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great people, genuinely care for employees, great benefits

    Cons

    Holding people accountable is a major issue bc of culture

  4. "Great place across the board"

    5.0
    Current Employee - Software Engineer in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Amazing people and people-focused approach from the company as a whole. Great benefits with 401k match and annual Profit Sharing

    Cons

    Southwest is very culture focused and they discourage remote positions because they want teams to be together as much as possible - not really a con unless you are interested in working from home.

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  5. "Great company, great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Great company culture and benefits.

    Cons

    Lack of upward mobility, log jams at leadership levels.

  6. "I love working for Southwest!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Southwest cargo agent in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    Great culture, people, growth, benefits, flexibility

    Cons

    There are no cons working here i can think of

  7. "Excellent Airline"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Supervisor 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Easy flexibility with days off

    Cons

    Salary is not the great as supervisor, only a couple dollars more than agents

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  8. "Great place to work"

    5.0
     

    I have been working at Southwest Airlines

    Pros

    Flexibility hours pay fly for free

    Cons

    Management could use some more training

  9. "I Loved It Here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Laid back atmosphere. Easy Job. Fast paced.

    Cons

    You will encounter all kind of customers. Some are kind and respectful while others are wild and rude. Don't take the negativity personal. Smile, help them the best you can while staying professional at all times.

  10. "Amazing Environment for Interns"

    5.0
    • Culture & Values
    Former Employee - Finance Intern in Dallas, TX
    Recommends
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Lots of opportunities for learning and development

    Cons

    A lot of down time

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