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Sun Life Customer Service Representative Reviews

Updated 27 May 2020

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3.3
79%
Recommend to a Friend
99%
Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
11 Ratings
  1. "Just an employee number"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Waterloo, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Sun Life full-time for more than 5 years

    Pros

    Christmas lunch was nice to have. Cafe in the building.

    Cons

    Didn't feel there was much care about employees. Forced to work overtime. Had to pay for parking and benefits.

  2. "Great perks"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Sun Life full-time

    Pros

    Great company culture. Great insurance package

    Cons

    Not available at the moment


  3. "Good company that cares for his employees"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Group Benefits Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time for less than a year

    Pros

    - Med & dental benefits - coworkers are friendly -good training provided

    Cons

    - no advancement outside of the department before 24 months - parking ain’t easy

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  4. "It was a good first good job"

    3.0
    Former Employee - Customer Service Representative 

    I worked at Sun Life full-time

    Pros

    Loved my team Great Social Committee

    Cons

    Poorly managed The pay was not good High turnover

  5. Helpful (1)

    "I have been working at Sun Life for 6 years"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Montreal, QC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Sun Life full-time for more than 5 years

    Pros

    Great management. They really care for they employees, great benefits, every body is so nice and helpful. I would definitely recommend Sun Life to anyone expect to parents with young kids.

    Cons

    Really bad shift planning. As a mother of 2 I cannot work until 8 PM.

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  6. "good company to start"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time for more than a year

    Pros

    good managers open to new ideas

    Cons

    need to improve some systems need more support, training

  7. "Frustratingly bad work culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Sun Life full-time for more than a year

    Pros

    Salary is fair, benefits good

    Cons

    You are a number, not a name. Principles you are expected to adhere to in serving customers is not adhered to by management. The tools you are given to do your job are insufficient and highly in-efficient. The disappointment of your clients wares you down, management doesn’t care.

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  8. "Systematic racism"

    1.0
    Current Contractor - Customer Service Representative in Waterloo, ON

    I have been working at Sun Life for less than a year

    Pros

    Food incentives - this is really not worth, when you treat some members of team as though they are more special than others simply because of the colour of their skin.

    Cons

    Systematic racism, all or 4 out 5 fellow contract staff were made permanent yesterday, all white people. Heart breaking, considering the fact that I know the rest of us are equally hard working. No diversity. How do you do this and sleep peacefully at night

    Continue reading

    Sun Life Response

    April 12, 2019Employer Brand Manager

    We’re sorry to hear your experience with us hasn’t been positive. At Sun Life, we’re committed to diversity of all kinds – gender, race, abilities, religion, age, country of origin, sexual orientation – and encourage diverse perspectives, experiences and beliefs. Diversity and inclusion has always been at the core of Sun Life’s values and focuses on fostering an inclusive and respectful workplace where every Employee can contribute to their full potential. If you feel this has not been your experience, we encourage you to bring your concerns to HR so we can address the issue. Thank you.

  9. Helpful (10)

    "Representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time for more than 5 years

    Pros

    Excellent and caring Management. Genuine interest in staff development and growth. Much emphasis upon learning and desire for each employee to contribute and participate in department goals and objectives.

    Cons

    Routine daily responsibilities can sometimes become boring.

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  10. "It was Tremedious"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Waterloo, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sun Life for more than a year

    Pros

    It’s a good place to kick start a career

    Cons

    The work load can be very much sometimes

Found 28 reviews