Sunrise Senior Living "coordinators" Reviews | Glassdoor.co.in

Sunrise Senior Living Employee Reviews about "coordinators"

Updated Nov 20, 2019

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3.3
55%
Recommend to a Friend
62%
Approve of CEO
Sunrise Senior Living CEO Chris Winkle
Chris Winkle
395 Ratings
Pros
  • "It's a very good working environment and have excellent team members(in 45 reviews)

  • "Good place to learn how to interact with the elderly and vulnerable(in 40 reviews)

Cons
  • "Coordinators think your job is your life like you have to work overtime whether you want to or not(in 58 reviews)

  • "Short Staffed for weekend shifts(in 39 reviews)

More Pros and Cons

Reviews about "coordinators"

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  1. "Worst place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    No opinion of CEO

    I have been working at Sunrise Senior Living part-time for less than a year

    Pros

    Some of the residents made my day when i wasn’t doing to well.

    Cons

    They have the worst coordinators ever. So unprofessional with scheduling and with dealing with people overall. And if you want to get cheated out of hours because of incompetently this is the place to work

    Advice to Management

    Get your act together

    Sunrise Senior Living2019-11-20
  2. Helpful (3)

    "Overworked and Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Care Coordinator 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sunrise Senior Living full-time for more than a year

    Pros

    There is a daily effort and regular reminder to uphold the founding mission, values, and principles of service, which are good.

    Cons

    The coordinators, especially the head nurse (resident care director or RCC) and care coordinators (assisted living coordinator (ALC) and reminiscence coordinator (RC)), are some of the most overworked and underpaid positions I've come across in any company, and I was both The company's compensation, including the bonus and commissions structure, is geared towards the executive director (ED) and above and to the... sales department...despite the fact that the care coordinators and RCC have every bit as much to do with customer retention and the daily running of the business. (I was both an ALC and RC in multiple communities.) In a business that has a constant onslaught of competing priorities, more support and personnel should be given to sustaining the people in these positions. Instead, I experienced mistrust from the ED to all levels of regional above. Staff on all levels drew incorrect conclusions, were backbiting, and vindictive.

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    Advice to Management

    (1) Call coordinators what they are: directors. The very term, "coordinator" is less than a manager in any other company, and calling your directors "coordinators" does not help in recruiting or retaining good employees. (2) Support and back up your professed notion that the front-line employees are the most important employees by giving better compensation, benefits, schedules, and culture. If you do, then you... would be ahead of the industry through better recruitment and retention.

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    Sunrise Senior Living2019-07-29
  3. Helpful (2)

    "Wouldn’t recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dining Services Director in Mission Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sunrise Senior Living full-time for less than a year

    Pros

    The residents were the only thing.

    Cons

    Training was only 3 days for Coordinators. The next position was Dining Service Director which your position became just salary. Staffing issues- it would take a month to hire an employee then they have training which included all the care giver training. So you are going to learn how to take a dicatheter out even if your applying to a dishwashing position. Pay is low when other Senior Livings pay way more for less... work. Benefits are terrible. You Pay so much for the worst benefits. Being a DSC/DSD your position is on call when it’s described as a 9-5:30pm 5 day week you have 1 server then the rest are care givers who don’t have any knowledge of how to work in a restaurant. But the expectation is for the kitchen staff to just clean up after them. No structure also, only allowed a lead cook. When you should have payroll for Sous chef. The company only cares about investors not the employees or residents. You will work your hardest for a company that can easily push you out.

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    Advice to Management

    If you cared you would spend money on a in house temp agency, to manage sick calls, when short staffed. Training should be more then just 3 days for Coorodinators.

    Sunrise Senior Living2019-06-13
  4. Helpful (1)

    "Worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Care Manager in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sunrise Senior Living part-time for less than a year

    Pros

    Love coming to work with resident

    Cons

    New coordinator is firing staff that had worked there for years. Many employees are quitting and leaving which leaves the company short staff. New coordinator is doing a poor job with agency schedule and OnShift schedule. Expect time to answer call lights within 5 minutes when we are short.

    Advice to Management

    Need to change coordinator that knows what they are doing and saying to their staff. Too many things going from what was said to the staffs .

    Sunrise Senior Living2019-05-25
  5. "Started out wonderful, ended badly. Very disappointed in the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Activities Assistant in Henderson, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sunrise Senior Living full-time for more than 5 years

    Pros

    Working with and building relationships with my residents and their families.

    Cons

    Management (coordinators) the ED was terrible! Favoritism, gossip among the so called "bosses" about the team members. They would sit in their offices laughing about and making fun of people, including the residents. Most coordinators avoided family members when they had issues. Their "open door policy" often got team members fired if they made the wrong coordinator mad.

    Advice to Management

    Get off your high horse! Remember why you're there; for the RESIDENTS! Does this ring a bell? CHAMPION THE QUALITY OF LIFE FOR ALL SENIORS!

    Sunrise Senior Living2019-05-21
  6. Helpful (2)

    "Resident Care Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sunrise Senior Living full-time for more than a year

    Pros

    -Good corporate infrastructure -Mostly using an EMR for clinical documentation and medication administration -Clean pleasant working environment

    Cons

    -Small leadership teams with heavy workloads -Long hours and low pay -Required to work 1 weekend day so no full weekends off -Unskilled/poorly prepared department coordinators in care areas

    Advice to Management

    -Better training for key clinical positions -Restructure the care areas to report up through the RCD -Use CNAs -Higher standards for your care coordinators

    Sunrise Senior Living2018-11-08
  7. Helpful (1)

    "Almost as stressful as CEO for a fortune 500 company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sunrise Senior Living full-time for more than 5 years

    Pros

    Compassion and caring for the elderly. Making a difference in the lives of others.

    Cons

    Constant demand from corporate. Low pay. Staffing is always short which will require you to work 70+ hrs to cover the open shifts and complete your job as Coordinator as well. Very little support from upper management or corporate for low staffing, resident/family issues. Also a very "do as I say, not as I do" type environment. It is also very hard to advance without a foot in the door from someone already employed.

    Sunrise Senior Living2018-09-17
  8. Helpful (1)

    "Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Care Manager in Beverly Hills, CA

    I worked at Sunrise Senior Living full-time for more than a year

    Pros

    Good environment to work in.

    Cons

    Doesn’t have the best management. Coordinators think your job is your life like you have to work overtime whether you want to or not.

    Advice to Management

    Hire people with a little more experience. Coordinaters should know what they are doing!

    Sunrise Senior Living2018-08-28
  9. "Don’t apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sunrise Senior Living

    Pros

    Residents and staff are great

    Cons

    Pay and management is bad went threw 3 coordinators and 2 EDs

    Sunrise Senior Living2018-04-16
  10. Helpful (1)

    "Sunrise has great technology and great systems for tracking resident care. Great training for team members."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive Director in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sunrise Senior Living full-time for more than a year

    Pros

    Cutting edge technology, care analytics to continually improve ways to improve resident care, CEO Chris Winkle visits the communities and is very down to earth and truly cares about what the teams thoughts, feelings and ideas are. Great systems for providing care to residents. Great team member training, in person, job coaches, leads and department coordinator.

    Cons

    Lots and lots of paperwork which takes away from the ED being able to be more productive in other areas. Such as being able to work along side mentoring a struggling coordinator. Make a difference in the marketing efforts or calling family members. The list goes on and on of all the ways a ED could be more productive delegating or automating a lot of the paperwork.

    Advice to Management

    Upper management is amazing! Always trying new cutting edge ways to improve team member and resident experience!

    Sunrise Senior Living2018-02-12
Found 58 reviews