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Superior HealthPlan Customer Service Representative Reviews
Updated 30 May 2023
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Found 14 of over 259 reviews
65% Recommend to a Friend
75% Approve of CEO
Found 14 of over 259 reviews
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Mark Sanders
9 Ratings
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- 5.030 May 2023Customer Service RepresentativeFormer EmployeeTucson, AZ
Pros
They do listen to their employees
Cons
Don’t really have any cons
Superior HealthPlan Response4moThank you for your review! We're glad to hear you enjoyed your time at Superior and we appreciate your service.
- 4.018 Feb 2022Account ManagerCurrent Employee, more than 5 yearsSan Antonio, TX
Pros
Great benefits, work from home, great pay
Cons
Not enough training, too many responsibilities
Superior HealthPlan Response2yThank you for your current service and feedback! We agree that workplace flexibility and benefits are definite positives at our company. If there's any feedback or ideas you have about training, please feel free to send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com. Thank you!
- 1.021 Mar 2022Account ManagerFormer Employee
Pros
Great team members. Decent pay.
Cons
Leadership doesn’t listen to any new ideas. This is becoming a call center environment
- 5.015 Oct 2021Customer Service Representative (CSR)Former Employee, more than 3 years
Pros
The work environment is awesome
Cons
This was a low paying job for everything I knew
1Superior HealthPlan Response2yThank you for your service and sending us your review! We're glad you had a good experience overall and happy you were part of our team!
- 1.029 Dec 2021Customer Service RepresentativeCurrent EmployeeEl Paso, TX
Pros
.okay , good place fast paced
Cons
.management , long drive for vehicle
Superior HealthPlan Response2yThank you for your current service. We're sorry to hear your experience with us has not been great. If you would like to share more details with us, we invite you to send an email to SHP-HUMANRESOURCES@superiorhealthplan.com. Thank you!
- 1.020 Jan 2021Customer Service RepresentativeCurrent Employee, more than 1 yearAustin, TX
Pros
They moved most employees to WFH when covid hit. We used to have meetings before that.
Cons
Unorganized leadership with turnover rates higher than individual contributors. Systems are very buggy confusing and not user friendly by any means and when you say something about it leaders sigh and just shrug saying they've been reporting these issues for years to IT without a solution to date. There is far too little communication both in and between departments leadership is often unaware of recent trainings or issues. Management is prone to ignore, and "lose" requests. EIG groups basically aren't for this department because of service levels.
1Superior HealthPlan Response3yThank you for your service and feedback. We are sorry to hear about your frustration. If you have any suggestions or feedback you’d like to share, please email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
- 2.027 Aug 2021Customer Service RepresentativeFormer Employee
Pros
Good schedules, weekends off, work from home
Cons
Unorganized company, outdated systems Unreasonable quality standards no room for growth
Superior HealthPlan Response3yThank you for your service and your honest feedback. We want work-life balance to be a priority and are happy to hear you had that experience. We're also always trying to get better, so if you'd like to share more about your time at Superior, please email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
- 4.019 Aug 2021Account Manager IICurrent EmployeeCorpus Christi, TX
Pros
Great pay Good paid time off
Cons
Poor short term disability for maternity leave Poor decision making with sharing medical information
Superior HealthPlan Response3yThank you for your feedback and current service! We aim to provide a comprehensive benefits package to our employees and are always looking for ways to make it better. If you have any suggestions you’d like to share, please email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
- 5.08 Apr 2021Account Manager IICurrent Employee, more than 5 yearsCorpus Christi, TX
Pros
*Great Department Collaboration *Company offers and encourages expanding knowledge *Strives to improve areas that score low with employee satisfaction
Cons
* Maternal benefits could be better. SHP offer great benefits to our members, improvements to maternal benefits for employees would be great
Superior HealthPlan Response3yThank you for your service and feedback! We aim to create an inclusive and supportive environment that lends itself to employee growth and development and are always striving to incorporate employee ideas to improve processes. If you have any suggestions you’d like to share, please email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
- 5.01 Apr 2021Account ManagerCurrent Employee, more than 10 yearsEl Paso, TX
Pros
Always room for growth within all departments
Cons
no cons at this time
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