Synchrony "call center" Reviews | Glassdoor.co.in

Synchrony Employee Reviews about "call center"

Updated Jul 20, 2019

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Found 651 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
92%
Approve of CEO
Margaret M. Keane
416 Ratings
Pros
Cons
  • "Mental health is a huge part of working in a call center(in 21 reviews)

  • "Work-life balance is not balanced within the company(in 14 reviews)

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Reviews about "call center"

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  1. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Benefits are unbeatable. My healthcare deductible was $800 and even before it was met, my policy paid for most of my care. The pay is decent. They used to do monthly bonuses but that went away at the beginning of 2019. They averaged your 2018 bonuses and added that into your base pay. So instead of making $15.50, my pay bumped to $17.50/hr. Onsite gym, cafeteria, marketplace, break rooms, vending machines, etc. You have...

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    Cons

    It’s a call center, so the work is very dull and repetitive. You will deal with unhappy customers on a daily basis. As an account manager, part of my job was to take the escalated calls. This is more of my personal experience, but the sick time policy needs to be changed. You get paid for sick days, but there are certain “triggers” (hours) that you hit and that results in...

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    Advice to Management

    Continue to promote from within

    Synchrony2019-03-29
  2. "A great call center experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony part-time for less than a year

    Pros

    Amazing benefits and retirement options. Great pay. Lots of PTO and other various time off availability and instant approval by system entry. Great work atmosphere and employee engagement. Multiple opportunities to advance or learn skills to advance your career within the company. Management is kind and listens to what you have to say.

    Cons

    The phones can be stressful at times dealing with negative people. Mental health is a huge part of working in a call center.

    Synchrony2019-02-22
  3. Helpful (3)

    "Above all else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    If you have any experience at all working in call centers, Synchrony is heads above anyplace out there. The list goes on from environment, benefits, pay scale, hours, time off, flexibility, activities at work, cafeteria on site, parking, security at night, training that goes above and beyond, break rooms with free beverages, great people to work with and management that works with you. Yes, there are metrics but how...

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    Cons

    The information needed to succeed in the job is or can be pretty demanding depending on what contract you are working on but there is availability to move around to other contracts after time spent with the company. The other con goes along with working in a call center which is nights and weekends but again, the opportunity exists to change schedules, days off and weekends...

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    Advice to Management

    Keep up the good work. I think most of management is trying very hard to help their teams and I personally think if you give respect, you get respect. Most of management is well-rounded, experienced, efficient and have worked up through the ranks so they know what the employee is dealing with.

    Synchrony2018-10-31
  4. Helpful (3)

    "Dont believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Inclusive with lots of events for employee engagement.

    Cons

    EXTREMELY LOW PAY! I'm not sure what all of these other reviewers are talking about, but 13.25 an hour is not decent pay. It is insulting pay for the amount of stress their customer engagement specialists (aka call center employees) have to deal with. They give "bonuses" sure, but they are only $25 for each metric, which can total about $200 max. That is laughable. I have been...

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    Advice to Management

    Pay a living wage. I'm sure if we climbed the rung the CEO is making a proper salary with a hefty bonus. Your customer service people ARE your company. Recognize that and fix things.

    Synchrony2018-08-27
  5. Helpful (2)

    "Document control representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Document Control Specialist in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Great company, work life balance, great benefits. Great management.

    Cons

    The new recovery building is nothing like the call center. Complete disregard for work need. The rule of thumb for the recovery management staff is, if you are salary, you don't have to work, dont.

    Advice to Management

    Know what your team does, so you can be relevant.

    Synchrony2018-03-29
  6. Helpful (1)

    "Escalation Desk Merchant Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Escalation Desk Merchant Services in Kettering, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for more than 10 years

    Pros

    Long term potential to eventually gain a living wage and good benefits.

    Cons

    It takes 10 years to make a living wage there. The Frontline management are equivalent to fast food managers. Upper management including up to the VP are employees that have been around for 20 years and have no other real experience in the workforce and work their way up to those positions whether they're competent or not. For the last 3 or 4 years 24/7 they are running recruitment ads on broadcast TV in Dayton Ohio...

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    Advice to Management

    Good luck. You need it

    Synchrony2018-04-12
  7. "Would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Great pay, benefits, flexible schedule

    Cons

    Clients can get on your nerves working st a call center

    Advice to Management

    Don't micromanage employees to the point that it affects actual work from having to sit down and talk about things that don't really make a difference in performance stats

    Synchrony2018-01-29
  8. "Sr. Commercial Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time

    Pros

    Benefits, Training, and Employee Investing

    Cons

    Call center atmosphere, highly stressful, quick decision turn around, and regulations.

    Synchrony2018-01-29
  9. Helpful (1)

    "Good Company Bad Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Operations in Dayton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Good culture Okay benefits Great vacation time Weekly Pay

    Cons

    It's a call center and no matter how far you advance you will always be answering phones.

    Synchrony2017-10-14
  10. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist in Altamonte Springs, FL
    Recommends
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    One of the best companies, with great benefits and they truly care for employees! It's hard to come across a company who actually cares about what you think.Also great pay plus incentive.Super laid back with dress code, and management overall is great and majority of managers do listen to you and care.

    Cons

    Not really any downside of working with company. If you have experience in a call center then you know the drill, you know coffee is your best friend and you are mainly behind a screen sitting in a chair.

    Synchrony2017-10-09
Found 651 reviews