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Syniverse Senior Systems Engineer Reviews

Updated Jun 28, 2019

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Found 12 reviews

2.0
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Syniverse CEO Dean Douglas  (no image)
Dean Douglas
2 Ratings
  1. "Excellent work with appreciation and support by management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Systems Engineer in Bangalore
    Recommends
    Approves of CEO

    I have been working at Syniverse

    Pros

    Quality of Work, Team mates, Knowledge base, Domain

    Cons

    Salaries are less, Competitive compensations as per market standards.

    Advice to Management

    Please review the salaries, as we feel its below the market standards

    Syniverse2011-07-21
  2. Helpful (1)

    "Highly political Bangalore office management, operates like a callcenter/ BPO: Overall a strange organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer-quality Assurance in Bangalore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Syniverse full-time for more than 3 years

    Pros

    None, somewhat work-life balance, rare office parties, everything is about controlling cost, no employee satisfaction

    Cons

    Politics. Highly bureaucratic, micro-management at all levels. No values, no trust, no respect. Tons of work, bad pay, bad increments. The employee treatment in Bangalore office is terrible compared to headquarters based employees. Bangalore higher management obstructs visibility to headquarters. Horrible HR policies, controls everything. They are consistently losing good employees. No retention policy. Works like... a BPO / callcenter company on a severe cost crunch.

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    Advice to Management

    None. Management will not listen to your advice. They are both blind and deaf.

    Syniverse2015-01-07
  3. Helpful (4)

    "Do ya' really want to put up with this?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Syniverse full-time for more than 5 years

    Pros

    One gets to work with rather cutting edge technology.

    Cons

    If you'd ever like to know what a lemon feels like being squeezed... work here.

    Advice to Management

    Get a clue.

    Syniverse2019-06-28
  4. Helpful (14)

    "Could be a sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Advisory Systems Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Syniverse full-time for more than 5 years

    Pros

    Aggressively competitive pay rates and benefits. Quite a few good employees. Several good managers remaining. Flexible work environment, for the most part, but not able to schedule regular weekly days to work-from-home. Lots of great sounding values.

    Cons

    Management "yes"-men. New open office environment (dubbed a failure over 5 years ago). Buzzword-centric. Hyperfocused on sales and marketing, especially of nonexistent solutions given radical timelines and elusive requirements, with core design shifts occurring across more features than exist resources to implement them. Either upper management doesn't listen to their senior employees or management isn't... relaying concerns upwards. Or perhaps they do not respect the "squeaky wheel". Some employees and management seem to operate in a way as to not rock the boat for fear of losing their jobs. One ex-coworker mentioned the best term: dead-sea effect. Statements of tech updates that are pushed aside for business functions which get scrapped or deprecated due to lack of reused by other teams (due to unnecessary frameworking as opposed to design/policy documenting). Layoffs. They happen regularly between September and November and sometimes a second round around March.

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    Advice to Management

    Listen to your senior engineers. They aren't being a squeaky wheel for no reason. If a lower manager never pushes back, there's a problem with the "yes"-man attitude. If, as management/upper you get annoyed by the squeaky wheels or feel compelled to always say "yes" and never push back, you are a problem manager. Stop with requiring the buzzword technology, especially if no one yet understands it well enough to... come up with a legitimate use case. After regular weekly work-from-home perk was removed (due to new open office plan), quite a few high knowledge employees left. Didn't you noticed the knowledge gap, or were you not paying attention and feature timeline slippage was unrelated?

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    Syniverse2019-03-09
  5. "Great people but too many long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Syniverse full-time for less than a year

    Pros

    Great people, most treat you with high degree of respect and pull their weight. I really love working with people here.

    Cons

    People are often overstretched and work long hours, almost to the point of exhaustion. And execs demand more and more with less resources.

    Advice to Management

    Value your employees more and offer more incentives. Realise that the most effective employees are those who arent always at brink of exhaustion, working longer doesnt equal working smarter. Hire smart by investing in key areas which are bread and butter of the company.

    Syniverse2016-04-20
  6. Helpful (11)

    "Problem Determination but little Correction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Syniverse full-time for more than 5 years

    Pros

    There are plenty of challenges to measure yourself by. Your co-workers who you share captivity with are EXCELLENT as people and engineers. Some of the work can be "fun".

    Cons

    Most of the work I do qualifies as no more than "palliative care" for the application. Root Cause Analyses somehow avoid mentioning RIFs as a root cause... and use the word "resolution" to describe mitigation. It is hard to leave as the company punishes contract firms for "poaching" FTEs making it hard for an FTE to escape. Once I mention I am a full-time employee at Syniverse I get "Sorry, we can't talk to you... until you are already leaving". No trust in management team. The latest effort to "improve security" proves that the executive team wants to return the favor of distrust. This will not end well as insiders doing the most damage are usually executives. When you come right down to it, that lack of trust up and down is what dooms the company. Within the chain I'm able to observe, open reqs are all in either Costa Rica or Bangalore. Comp time? Yeah, right. This depends upon the manager... and director. Why the "company" (a/k/a "management 'team'") would want exhausted and over-stressed technicians to be supporting critical applications and infrastructure cannot easily be explained.

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    Advice to Management

    If you are not trusted there is a reason. As the "face of the company" to those below you, YOU are the first in line to prove yourself-- and the company as a whole-- as trust worthy. When you limit mobility-- through under-staffing and high requirements for overtime-- and don't choose any means to mitigate these structural problems, do not expect respect. Respect is an EXCHANGE. Abusing a contracting form... for "poaching" in an effort to restrict an employee's opportunity to vote with their feet is an exceptionally irritating method of employee retention. Excessive overtime is another irritating mechanism of employee retention. So... staff up... or consider moving everything to India.

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    Syniverse2015-11-06
  7. "A place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Systems Engineer in Rio de Janeiro
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Syniverse

    Pros

    good environment , good place to learn, nice salary and good benefits. The company has a great team of very smart people who excel in their tasks.

    Cons

    Few opportunities for a job improvement, or salary increase.

    Syniverse2015-08-06
  8. Helpful (6)

    "Best company I ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer 
    Recommends
    Neutral Outlook

    I worked at Syniverse full-time for more than 10 years

    Pros

    Above average salaries. Challenging work with highly skilled co-workers.

    Cons

    Work Life balance non existent. 24/7 on call availability required of support teams. Fear of getting laid off was a yearly occurrence.

    Advice to Management

    Realize that you can't do more with less.

    Syniverse2015-03-17
  9. Helpful (13)

    "Not a place for the weak. It has let quality wither with its policy of downsizing and 60-80 hour work weeks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Syniverse full-time for more than 8 years

    Pros

    Smart, dedicated workers. Unfortunately, that is really all it has going for it.

    Cons

    Serious lack of good managers or directors. Grasping for direction. Too many VPs. Process repeatedly broken. Apply Six Sigma and ITIL correctly. Read and understand industry level processes. Hire more engineers

    Advice to Management

    Get rid of deadweight Directors and Managers and start getting genuinely interested in progression. You have to spend money to make money!

    Syniverse2015-04-05
  10. Helpful (5)

    "Not the same place it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Syniverse full-time for more than 10 years

    Pros

    The worker-bees are very dedicated and want to make Syniverse successful. Always have been...hope always will be but....

    Cons

    Way to many executives. And rather than focus on the strategy and moving the company forward, prefer to micro-manage the worker-bees.

    Advice to Management

    Step back and look at what is really happening with this company and take action to fix it, don't just admire the problems any longer. If things don't turn around, this company won't be a company in just a few short years.

    Syniverse2014-09-23
Found 12 reviews