T-Mobile Employee Reviews about "great benefits"

Pros

Cares more about employees than other large corporations. Great benefits.

Cons

Started blending tech support reps with sales, essentially forcing them to do two jobs with no additional pay, continuously added more responsibilities without additional pay, and did not provide raises to match inflation. Case in point, when I worked there after 3 years they had to increase my pay to MATCH a NEW HIRE'S pay. This essentially told me that they saw my labor as someone who is tenured, to be worth a new hire. Constant micromanaging Constant threat of termination if not meeting sales goals (even as a tech support rep) Extremely stressful work, nearly every day getting screamed at over the phone. Not enough engineering staff to handle the tickets submitted Not a very good partnership with engineering. Lots of hidden fees specifically designed to nickel and dime customers Did not stick to their original TEX model (Team of Experts) of 32 account reps, 8 tech. Many teams completely removed tech reps in favor of overseas. Threatened to not pay out bonuses to employees because of "budgeting" but had the money to do a complete site renovation including removal of all desks and chairs. In addition they purchased a 15k coffee machine that almost never got used. Refused to allow promotion unless going into billing.

Pros

The company has great benefits. I felt I had more flexibility in the store than on the event truck, however the event truck pay is much better. The overall experience wasn't bad. I had fun and enjoyed my team. Lateral movements are simple.

Cons

Pay could be better(Mobile Expert base is around 13.50/hr with monthly commission and Mobile Event Expert is 22.16/hr with an annual bonus) Work Life Balance is difficult There's currently no career path for Mobile Experts or Mobile Event Experts unless you're willing to relocate. Twice the positions I was applying for got pulled and once I was told in a roundabout way since I was never a Store Manager for TMobile I wouldn't be getting a call back for a position I applied for (despite my 10+ years of experience). If you aren't a Manager, moving up is VERY difficult. They only look at T-Mobile experience for Career Advancement. Higher ups are very politically motivated.

Pros

I'll only recommend this job for the benefits. Extremely great benefits - Paid time off, health and dental insurance, tuition reimbursement, wireless service discount, sales compensation...

Cons

Extremely bad chain of management everywhere, and a more toxic work culture than is spoken of. You'll only be able to come across maybe 20% of good managers and true LEADERS in every district. That's only really 2 out of every 10 people you meet, and that's if you're fortunate to meet them. And you may not even be lucky enough to work for them directly because you don't have a choice on location placement.

Pros

They genuninely care for thier employees. great benefits, pay and time off. You get the training and coaching you need especially if you work in an office space, if you are regional with no office, training is a little hard and a lot to catch up on.

Cons

after COVID and a lot of staff went remote, they started over micromanaging. Everyone and anyone who has been successful in sales, especially regionally, know that micromanaging sales people is counter intuitive. They only want sales to use their leads rather than try and source your own. I have made better progress finding my own leads than the stale ones they provide, but I am discouraged from doing so. They want you to do prospecting calls on web cam?, with teams listening in. I have yet to see how this is beneficial for anyone, everyone complains about it yet they still persist. There is no commission grant or stipend if you want to take PTO, so if half your salary is commission you really can't afford to take time off and not pay the price in a small paycheck unless you have a super healthy funnel of prospects you know for sure are going to close and can predict the date accurately.

Pros

Great culture, Great benefits and lots of fun and employee investment, training. High compensation and rewards if you can consistently deliver numbers.

Cons

Being told exactly how to handle every little detail is annoying for seasoned leaders who know what they are doing.

Pros

T-Mobile has a great base pay above minimum wage plus commission per sale. If you get to work and sell a lot your checks will be healthy. Benefits are great, paid time off throughout the year, they have insurance and 401k which is great. Not to mention the Employee stock purchase program, all of this adds up as a nice bonus and they are always throwing incentives for you to sell more.

Cons

Working weekends, working on holidays, working long hours standing and until late. Not easy to move up from this position, you have to know people and be liked, even if you’re deserving of it.

Pros

Great benefits, pay was half way decent and some of my colleagues where very supportive. Onboarding is great, training is good.

Cons

Landing a job at T-mobile was a dream come true. I had been wanting to work there for quite some time but unfortunately my experience with the company was destroyed by my direct manager. My manager seemed checked out and offered no support and lacked leadership skills. I doubt all departments are like this but it is unfortunate to have gone through such a poor experience. This specific b2b sales team sees a lot of turnover, I am surprised higher ups have not investigated as to why.

Pros

Espp and PTO benefits are great. Brand recognition

Cons

Very toxic culture. No promotions for minorities any position above store manager 95% of the workforce is Caucasian. No support or growth. For a company that has good finances they are very cheap and frugal with any type of recognition or award incentive. They give you points for a job well done thats equivalent to about 5 or 6 bucks and make it seem like the greatest thing in the world.

Pros

Customer obsessed. Leading-edge technology. Great benefits, rewards, and recognition programs. Rapid upward mobility. New Century Management Philosophies (environmental and social awareness, heavily promotes diversity and inclusion).

Cons

To stand out, you really need to be available well beyond an eight-hour workday. It's extremely fast-paced, can be stressful, and often demanding but the rewards make up for it (if you can adapt to the workplace and don't mind giving up a bit of work-life balance).

Pros

Great benefits even for part time employees.

Cons

Retail hours suck. Management support sucks. If you are a single parent - they frankly couldn’t care less what happens to your kids - you still have to make it to work when they tell you to and they will slap your hand every time you can’t. But they won’t pay you enough to pay for childcare. All of the retail employees are unhappy and underpaid. For a multi-billion dollar company where their front line employees are vital to the growth of the business - they keep cutting pay and cutting head count - forcing stores to be understaffed and overwhelmed - that’s just ridiculous.