TD Ameritrade Reviews | Glassdoor.co.in

TD Ameritrade Reviews

Updated 19 April 2019
1,146 reviews

Filter

Filter


3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TD Ameritrade CEO & President Tim Hockey
Tim Hockey
268 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work place was a call center so time was micro managed" (in 39 reviews)

  • "It would be nice if they did that, but because they are so flexible with keeping a good work life balance this isn’t really an issue" (in 16 reviews)

More Pros and Cons

  1. Helpful (9)

    "Not a good place for Investment Consultants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Consultant in Na-Duar
    Current Employee - Senior Financial Consultant in Na-Duar
    Negative Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (More than 3 years)

    Pros

    No a lot of pros, as they are sub par on all levels, as compared to the competition. Old legacy Sr Management getting stale and it shows.

    Cons

    Can't maneuver the new landscape very nimbly like other firms. Super high employee turnover is all you need to know. Stay away!!! Much better out there

    Advice to Management

    Simple- compensate people more competitively, and you will retain talent.

    TD Ameritrade Response

    21 Sep 2017

    We’re sorry to hear that was your experience with us. Delivering a better employee experience is a core goal of ours each year. 97% of our employees participated in our most recent Employee... More


  2. Helpful (3)

    "I'd like to give a 3.5 but 4 is fair. Not a bad place at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Consultant
    Current Employee - Senior Financial Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (More than 3 years)

    Pros

    - Really good people, you can find some really sharp, kind and fun co-workers across the nation, not just in one place. I am fortunate to have a great regional and a few close mentors at a few branches
    - Continued education is supported. They'll pay for you to get industry related certifications and they are huge in mentorship and learning all you can within the firm
    - Flexibility and Autonomy is given to me by my BM
    - HR seems to do a good job, benefits are decent and they try to give extra perks like good paid time off (tough when you're in sales, but they'll give it to you), employee stock perks, EPP
    - Lots of lunches bought, social events organized
    - Free coffee and drinks for you and clients of course
    - Lots of communication and a really nice branch resource desk group that has no wait times to get help on things you're not familiar with like paperwork and processes. I was at another firm and I STARVED for this feature to support the branches
    - Really great trading platform for your clients
    - Their website and Think Or Swim site is super easy to make clients happy with
    - Good trading pricing for clients and competitive promotions for clients
    - Light hearted environment. May not be this way everywhere, but I'm fortunate with what I've experienced
    - Firm bought out Scottrade which expanded their brand and actually can offer Scottrade clients MUCH more than they had before
    - Ability to transfer to another location if you're a good associate
    - Life balance is encouraged

    Cons

    - Bit of an identity crisis. Wanting/coaching to be relationship oriented but you can't officially 'act' relationship oriented in the way of portfolio construction or collaborating with clients in a 'relationship' way. Your clients want you to have an opinion, you cannot have one here. It's a fine line, so I understand they're trying to manage 800+ Consultants opinions so I try to cut some slack on this
    - Managed Portfolios have a lot to be desired. Not super sophisticated
    - You are not able to talk fixed income components - must loop in a phone person to discuss which adds an extra layer to trust and relationship
    - Yes, comp changes twice a year. I'm fairly used to it. I WILL comment that they seem to try to always do the right thing. It's a slow process though.
    - While they did acquire Scottrade (see above, it was a seamless transition for the most part), that left branches without full time client service support. SO, as a supposed professional financial consultant, much of your day is droned down to tedious paperwork processing, check depositing, trade placing and account opening activities for random and unplanned walk ins. This takes MUCH time away from actual relationship building to the point you question your own talent as you never get to challenge your skills anymore
    - There are PBM's and could be a conflict of interest on who get's the 'higher value' leads, a lack of trust is easy to cultivate in this situation
    - Not much opportunity for advancement/promotions actually given
    - Back office / support crew not as motivated to retain client as you are

    Advice to Management

    - Keep trying, keep researching, keep an open mind and really hone in on the identity you want the public to know about TDA's purpose. Once determined, market the firm with THAT message, then pay associates to mirror that brand and purpose. (i.e. known as a cheap place to trade with techy platforms but all associates are directed towards managed assets and FIS components, tends to create awkward dynamic with client from the beginning not knowing what the motive is)
    - Help on the full time CSS stuff... it's starting to really grind at morale and talent
    - I DO appreciate the opportunity I have here - the people and immediate leadership are what keeps me going and I think TDA is a good firm that will figure it out soon

  3. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TD Ameritrade full-time (More than 5 years)

    Pros

    Great company that really stands by it's mission and core values. CEO is passionate, personable, and really seems to care about employees and innovation. People care about one another and it really shows, high level of camaraderie and shared purpose.

    Cons

    Unrealistic expectations of employees around overtime (stemming from staffing and volume). Takes a very long time for upper management to respond appropriately to staffing needs (in the backoffice at least). Technology tends to lag behind but that was actively being addressed.

    Advice to Management

    Address staffing needs in a more expedient manner, especially in processing areas. Re-examine manager responsibilities and expectations and the amount of work they're having to balance, from a work-life balance perspective.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Southlake, TX (US)
    Current Employee - Financial Services Representative in Southlake, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (Less than a year)

    Pros

    Great benefits and the mentorship is very supportive

    Cons

    During training i felt management was kinda distant but other than that it was a great company.


  5. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Diego, CA (US)
    Current Employee - Product Manager in San Diego, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (More than 8 years)

    Pros

    Autonomy, and great management that cares.

    Cons

    Hard to climb the hierarchy ladder unless someone leaves the company.


  6. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Ameritrade part-time

    Pros

    Overall pretty great place to work - good pay, benefits, people, etc.

    Cons

    It can be a dull environment

    Advice to Management

    have more fun events


  7. "Collaborative work environment but freedom to do your job without being micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Consultant in Town and Country, MO (US)
    Current Employee - Portfolio Consultant in Town and Country, MO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (More than a year)

    Pros

    Great company all around! Compensation is always fair.

    Cons

    401k match could be better but profit sharing makes up for it

    Advice to Management

    Continue to keep open lines of communication with upper management and employees

  8. Helpful (8)

    "It's a luck of the draw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TD Ameritrade full-time (More than a year)

    Pros

    - Some managers are true leaders that make working at TDA worthwhile.
    - Most fellow associates are friendly and willing to help.
    - Will pay for you series 7/63/etc.
    - TDA has probably the most sophisticated trading platform and for people who are looking into options ThinkorSwim is the best I've used.

    Cons

    - Some managers are horrific, they will micromanage you to the very millisecond and will INSULT you (and fellow associates) in public for no beneficial reason at all.
    - In addition to the con above, HR does not help in anyway possible. They push you to give your requests or reports to your manager and if the issue is involving your manager, that does not do anything but make your manager not help you move forward in your career path.
    - The buddy system is getting to a point where it might be becoming unethical. Even if you are in the top performers for the company, you need to suck up to your manager and other departments you're networking with to get a potential of moving upward.
    - Company goals with client experience is not in line with expectations set on individual stats.
    - It's a call center job, so get ready to be yelled, cussed, and sometime insulted at from customers when you are trying to help them.

    Advice to Management

    I hope Mr. Hockey or at least Mr. deSilva will read this:

    This is my plea to upper management for help, as my current situation has limited me to a few options: 1. Find a new position or work schedule change to move forward into a career here at TDA or find a new position externally (which is not what I would like to do).

    The reasoning for this is that my previous manager (who was exceptional at his job) got placed in another position last minute for vague reasons. This made his current team be transferred into an existing team with a manager that is a nightmare to work for. From day one of the other manager taking over, me and a lot of my fellow teammates have been berated, insulted, and getting condescending remarks from this manager every single day.

    To make it be known, I personally have stats that have made me be in both our Best-in-class service awards and President's Club consistently in the past few quarters and Q2 stats are on par to be in President's Club and/or Best-in-class service again. However, this manager does not care and has been voicing their disapproval of anything that doesn't meet their standards. I'm trying to cooperate with this manager, but it's getting harder and harder to respect someone that does nothing but put you down every single day.

    Another thing is that I cannot reach out to anyone (such as HR) to get help, as once news hits that I do not like the environment that this manager has set up, I get essentially "blacklisted" from help in career growth with that manager (one of my fellow teammates already tried). Hence I am here under the use of anonymity to ask for help. I want to continue working at TDA, but this obstacle is too big to move myself and keep a positive mindset at the same time.

    This is my plea from an employee that wants nothing but the best for TDA and needs assistance.

    TD Ameritrade Response

    8 Apr 2019

    Thank you for your feedback, we put a lot of focus in ensuring our Associates work in an environment where they are supported and developed consistently by their managers. We’re sorry to hear that’s... More


  9. Helpful (1)

    "Typical retail investment sales position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Consultant
    Former Employee - Senior Financial Consultant
    Neutral Outlook
    No opinion of CEO

    I worked at TD Ameritrade full-time (More than 3 years)

    Pros

    good benefits (but not great), nice offices, employees and clients are generally nice to work with, a book of clients is provided for you to service and sell investments to

    Cons

    Sales goals can be high, first and foremost this is a sales job. If you meet your sales quota you stay, if you don't meet your sales quota you are fired. It's that simple.


  10. Helpful (1)

    "Financial services traineee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Trainee in Southlake, TX (US)
    Current Employee - Financial Services Trainee in Southlake, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TD Ameritrade full-time (More than 5 years)

    Pros

    Flexibility with schedules, they are open 24/7 so it’s easy to have that work life balance , I can say they a have a training (about 5 months) that I haven’t experienced before so they want you well versed on a lot of things, pays for your licensing, got series 7 & 63, truly is a good company and ok ppl just not right for me

    Cons

    “Sales” throws me off, position is not what I thought it would be , nagging customers , Low pay, and you truly have to be the right fit(personality wise) to get through their training it’s like being in high school sometimes with the calling on people, reading out loud, this just was not a good fit for me ( I like to do my work and go home to my family and friends) not feel like I am going to be scolded for not participating or being engaged (again I am not a good fit) this is what drove me towards finding something else early on, did not see a position I wanted to navigate to after training, really did not want to stay in a call center environment with back to back calls, the company isn’t bad at all you will need to really understand the role you are applying for , oh and with all the training there will still be a vast amount of things you just do not know that other associates expects you to, so that bugs me , by me not being interested in the stock market at all I wasted my time going through training and testing be cause they stress you will have to keep up with it