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Taskrabbit Reviews

Updated 10 January 2018
16 reviews

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3.8
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Taskrabbit CEO Stacy Brown-Philpot
Stacy Brown-Philpot
10 Ratings

16 Employee Reviews

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  1. "You take too much provision from our hard earned money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Taskrabbit part-time (More than a year)

    Pros

    Own schedule choosing, location choosing....

    Cons

    Not enough jobs, achieve 100% review is almost impossible, not get paid properly

    Advice to Management

    I work in my field couple years and i am expert , i get almost always great review but on beggining i didnt up once on time due to traffic, and its been year almost and i still have 90% review. It goes up by just 1% each time i receive review. Everyone complain about that.
    You take up to 50% provision from our hard earned money. You should feel ashamed of yourself
    When browsing available task nothings ever pop in
    Delay in payment -i wait over 2 weeks to get paid. I dont care why i need my payment on time.-again shame on you.
    When client cancel right before task start why its still pending when client does get silent?
    Reward returning clients and us to keep them or you loose because clients will hire workers directly paying cash. This is a basic marketing strategy which you need to work on if you want to keep going because there is new competition emerging soon. Lets see who will do better-)


  2. Helpful (4)

    "Incredible family; great place for accelerated experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Taskrabbit full-time

    Pros

    Taskrabbit has an incredible family of individuals working on some of the most interesting problems in the gig economy. It’s a rare place where "high ownership" over process, product and business is not a cliche phrase but an everyday reality. It’s a place impact can be easily realized, and you can gain accelerated experience that would take years elsewhere.

    Cons

    The company is still a start-up at heart, which can be attractive (see pros above) or incredibly challenging. You’ll have to decide if it fits you, but may not be for all. The recent acquisition will provide a more robust platform, so may minimize those challenges somewhat.

    Advice to Management

    Keep focusing on the user, and keep the strong culture!


  3. Helpful (1)

    "Tasker Operations: Recruiting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Taskrabbit part-time (Less than a year)

    Pros

    Fun work environment, and coworkers.

    Cons

    Unnecessarily stressful, work beyond your means, under-appreciated, undervalued.

    Advice to Management

    Care about all of your employees as human beings. Divide the work evenly, hire more people.


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  5. Helpful (3)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA (US)
    Former Employee - Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Taskrabbit full-time (More than a year)

    Pros

    Great culture of really nice people. Its one of the friendliest places I've ever worked.
    Good pay and benefits are better than most companies: paid lunches, lots of PTO, great insurance.
    The company is growing and will likely be one of the few on demand platforms to be able to sustain itself.
    The exec team is very transparent regarding financials and strategy.
    For engineers there is a diversity of things to work on. Great place to level up.

    Cons

    It's a dynamic environment with an aggressive focus on improvement. If you want to settle into a relaxed job, this may not be the right place for you.

    Advice to Management

    Continue to stay approachable and take feedback.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA (US)
    Former Employee - Sales in San Francisco, CA (US)
    Recommends
    Approves of CEO

    I worked at Taskrabbit full-time (Less than a year)

    Pros

    TaskRabbit has a great mission of helping under employed people. Good people, strong culture.

    Cons

    Product strategy was a bit confused when I was there, but it seems like the company has been on a tear since.


  7. Helpful (7)

    "The best people I've ever worked with... trying to do a hard thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Taskrabbit full-time (More than 3 years)

    Pros

    I was an engineer with TaskRabbit for 4 years.

    The team TaskRabbit (TR) has assembled is one of the kindest & smartest groups of people I've ever worked with. I'm a shy person, but I ended my time there with quite a few friends and close to a big group of people I respect and trust.

    TaskRabbit is trying a very hard thing. Compared to all the competitors in the space, they treated the Taskers (workers/contractors) with the most respect & support of any company the sector. The Product is centered around the notion of giving them a choice (when to work / where to work / how much to charge, etc), rather than shoe-horning them into negative relationship **cough** Uber **cough**. There are legal limits to what TaskRabbit can to do support the Taskers, but they’ve always tried to raise the bar. TaskRabbit has even started trying to work with government to change the laws to enable them to offer Tasker things like health care, etc.

    For a startup, the benefits are on-point (salary, health care, 401-k (no match), etc). You get a trendy SOMA office, new computers to use, free lunch, etc. If you care about diversity, and you should, TR is a great place to work. They’s got one of the better ratios in San Francisco (gender, race, age, etc). TR walks the line of having a good work-life balance with a passion for the product. Folks rarely work on nights/weekend, but if there’s a project deadline looming, folks will happily chip in.

    As an engineer, I think our ~15 person product team was managed well, and we all had input into the direction of what we were building. We got to influence the product roadmap, have hack-days which really did birth new products/partnerships, etc. We had a fair balance of time to work on ‘tech debt’ with new features. We had the ability to upgrade our tools, and ensure that we used the “best tool available”, within reason. We always used new versions of Rails, were one of the first react-native apps, etc. Heck, we even won an Apple design award for our iOS app.

    Cons

    TaskRabbit a startup, and startups are hard. By definition, startups are risky endeavors doing an uncertain thing... with the possibility of big rewards down the road. Many of the other reviews on this site seem to forget this. Obviously, TR won't pay as much as Google or Apple will, and yes TaskRabbit had some road-bumps along the way (I was there for the "marketplace pivot" and a round of layoffs), but that is how experimenting works! This adventure is why you join a startup trying to do something hard. And yes, changing America’s relationship to domestic labor and creating equitable jobs for a lower-skilled temporary workforce is *hard*. I've worked for quite a few startups, and TaskRabbit handles the above with a clarity and openness that’s rare in Silicon Valley. That said… don’t expect smooth sailing at any startup, and that includes TaskRabbit.

    As far as the Engineering/Product team is concerned, it is a small group with big dreams. There will *always* be ideas that won’t make the cut, and won’t be worked on. Most of the time TR made the right choice on what to prioritize, but sometimes they didn’t.

    TaskRabbit is a small company with only ~50 full-time employees. With that in mind, career advancement can be difficult. If you want to end up as a Director/Manager, and there’s no one to manage… you might be out of luck.

    Advice to Management

    Keep up the transparency! TaskRabbit is a startup trying to do something hard. There will be experiments, there will successes, and there will be failures. That is how the process should be, and that's the core of the adventure, and what joining a startup is all about. Transparency into the decision making process is key so everyone is involved and there are no surprises. As companies mature, perceived risk increases, and it's easy to loose sight of this.


  8. Helpful (2)

    "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Free lunch
    -Dog-friendly workplace
    -Interesting job, different/ unique situations every day

    Cons

    -Low pay
    -Not too many areas for advancement

    Advice to Management

    Higher pay will allow employees to stay longer.


  9. Helpful (2)

    "Excellent Community!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Austin, TX (US)
    Current Employee - Customer Service Associate in Austin, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Taskrabbit full-time (Less than a year)

    Pros

    Wonderful people, variety of challenges and experiencing, lean mean fighting machine with an elastic ability to change with the environment.

    Cons

    Like all of the service industry, some clients are tough to please and some contractors are under skilled with poor attitudes.

    Advice to Management

    Keep up the good work!


  10. Helpful (5)

    "Great office culture, decent tech, uncertain future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Neutral Outlook
    Approves of CEO

    I worked at Taskrabbit (More than a year)

    Pros

    Excellent office culture, lots of very friendly and helpful coworkers, both in the tech side and the non-tech side. Great lunch, snacks, office hours, etc. Mostly open employees/engineers that enjoy helping each other and stress quality.

    Cons

    Top-level management had trouble finding the right market fit and how to get there. There was a bit of a disconnect between what they were saying and what was being stressed feature-wise on some platforms. Backend engineering team had too much influence over the other areas of engineering which caused notable personnel issues. Most engineers that leave cite one "untouchable" engineer as the reason they left.

    Advice to Management

    Keep the good office culture and promote that positive attitude most people have, it's the reason you retain people! I would also recommend not letting a single engineer with a particular platform focus drive major features on all platforms and how things are done across them.


  11. Helpful (5)

    "Amazing people, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA (US)
    Former Employee - Senior Software Engineer in San Francisco, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Taskrabbit full-time (Less than a year)

    Pros

    The people are amazing at TaskRabbit. It was my first job in the Bay Area and helped me meet some incredible people.

    Cons

    Management lacks vision and seeks quick n' dirty growth strategies over long-term value. Technical leadership is terrible with many undocumented services cobbled together to keep a system barely operable. Horrible developer experience.

    Advice to Management

    Focus. Embrace simple over complicated. Replace technical leadership. Continue to hire incredible people.


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