Texas Department of Family and Protective Services Reviews | Glassdoor.co.in

Texas Department of Family and Protective Services Reviews

Updated 21 March 2019
384 reviews

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3.2
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Howard Baldwin
72 Ratings

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Pros
Cons
  • "Work life balance doesn't even deserve one star" (in 25 reviews)

  • "Long hours each day and no family time" (in 36 reviews)

More Pros and Cons

  1. "Lack of Good Leadership"

    StarStarStarStarStar
    Former Employee - Family Based Safety Services Worker
    Former Employee - Family Based Safety Services Worker

    I worked at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    Ability to work from home. A lot of on-the-job-training.

    Cons

    Never know what your schedule will be.

    Advice to Management

    Better training for supervisors.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investigatot
    Current Employee - Investigatot
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Texas Department of Family and Protective Services full-time (More than 5 years)

    Pros

    Great Benefits! Fast Pace.

    Cons

    On call and working holidays.

  3. "CPS Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Child Protective Services Investigator in Dallas, TX (US)
    Former Employee - Child Protective Services Investigator in Dallas, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    Great health insurance and benefits.

    Cons

    Long hours, high turnover, high caseloads.


  4. "rewarding, fun, family, fast-paced, chaotic, no work-life balance, lots of overtime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Trinity, TX (US)
    Former Employee - Investigator in Trinity, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than 3 years)

    Pros

    - very rewarding job
    -working with families and keeping them together
    -keeping kids safe
    -coworkers understand secondary trauma because they experience it too
    -coworkers like family

    Cons

    -red tape and government and community politics
    -have to keep stakeholders happy
    -constantly changing policies and laws
    -hectic and chaotic
    -no work and personal life balance; no time for personal life
    -stressful
    -higher ups (program directors on up) seem to forget what it is like to be in the field
    -unrealistic expectations as far as time management
    -in my region, policies stretched even further than state policies as far as first contact and documentation;l 24 hour documentation was made same day documentation as well as contacts for priority 1 and 2 cases
    -high turnover rate

    Advice to Management

    -Listen to what your workers are saying as far as what is realistic and feedback and complaints
    -remember your days in the field
    -allow time for personal life for those with and without their own children
    -remain professional in criticism and feedback


  5. "Support? Not here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CPS Supervisor in Lufkin, TX (US)
    Former Employee - CPS Supervisor in Lufkin, TX (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than 10 years)

    Pros

    Good pay, great benefits, retirement program

    Cons

    No support for upper management...more concerned about numbers than clients

    Advice to Management

    Don’t forget the reason we have this job


  6. "Excessive Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Fort Worth, TX (US)
    Former Employee - Investigator in Fort Worth, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than a year)

    Pros

    Pay with only a bachelors degree, experience working with so many people, flexibility with starting and ending hours.

    Cons

    Within my first month on the job, I have 16 cases which had to be touched every 2-3 days, while having a case assigned every day or every other day. I was told during hiring that there would be time for me to work on my masters in social work and there would be a work-life balance. After working 60-70 hour weeks and turning papers in on Saturday nights at 11:55pm at a QT parking lot while on a case that came out that was my client, I knew that if I continued down this path I would no give those who needed me everything.

    Advice to Management

    It comes down to the state giving more works and supervisors being more supportive. When teams were smaller then you received more cases. I unit would be given a set number of cases and it was divided. Within working there and taking on cases for two months we had people promoted or move units, so it was just three people working the cases of 5-6 people.


  7. "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Budget Analyst
    Former Employee - Budget Analyst

    I worked at Texas Department of Family and Protective Services full-time

    Pros

    The benefits that come with every state job.

    Cons

    Toxic management culture. Unwilling to change or address bad middle management. Would rather just hire a new group every year.

    Advice to Management

    Fire from the top down. You've had these problems for years. Look at the people around that long.

  8. "It's not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CPS Investigator
    Current Employee - CPS Investigator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Texas Department of Family and Protective Services full-time (More than 3 years)

    Pros

    Free health insurance, some flexibility

    Cons

    Long hours, unrealistic expectations, high case loads

    Advice to Management

    Better technology is needed to speed up documentation. More people are needed for lower care loads.


  9. "Walking on thin-ice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Based Safety Services Specialist in San Antonio, TX (US)
    Former Employee - Family Based Safety Services Specialist in San Antonio, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than a year)

    Pros

    Good pay compared to other social service careers, Management does not not micro manage 24/7, salary, promotions, benefits, and HR policies are clear and available.

    Cons

    No work to life balance, job is never "done", one large mistake is worth 10x more than 5 good choices/moves, procedures and decisions are subjective and can be perceived as correct by one person but wrong by another.

    Advice to Management

    This job is not black and white, instead is very "gray". Program directors reviewing quantitative data only receive a fraction of the image. More qualitative analysis should be implemented. This takes longer hence, more program directors to have a smaller load on them is recommended to generate better quality of work from directors down to supervisors and down to field workers.


  10. "investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    flexible hours, helping others gives satisfaction

    Cons

    work/personal life balance. Mentally stressful