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The RepTrak Company

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The RepTrak Company

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The RepTrak Company Reviews

Updated 27 Feb 2023

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Found 118 of over 124 reviews
3.9
70% Recommend to a Friend
The RepTrak Company Interim Chief Executive Officer Mark Sonders
100% Approve of CEO

Found 114 of over 124 reviews

3.9
70%
Recommend to a Friend
100%
Approve of CEO
The RepTrak Company Interim Chief Executive Officer Mark Sonders
Mark Sonders
3 Ratings
Pros
  • "Open, transparent, collaborative work environment with plenty of growth opportunity(in 7 reviews)

  • "Prestigious clients, good work/life balance(in 4 reviews)

  • Cons
  • "Senior management is packed with people who don't live by the company's values(in 8 reviews)

  • "If you believe that because it is a small company that there will be room for growth then you are mistaken(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee

      Great company/people/product

      27 Feb 2023 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A fast-paced, global culture with great work/life balance and colleagues that are smart, kind, and collaborative. Leadership is transparent, and there is a true sense of shared vision across the company - a product that has the potential to really make an impact!

      Cons

      Pay could be better (but benefits are great). The company has also moved to a fully remote model (only a negative if you'd prefer to be in-office).

      Continue reading
      1 person found this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Good for growth, opportunity for growth and expansion

      21 Feb 2023 - Sales Director in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      challenging you to build pipeline and encourages collaboration

      Cons

      high paced environment and new business sales focus - good for pushing yourself to new heights

      Continue reading
      3 people found this review helpful
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    4. 5.0
      Former Employee, more than 1 year

      Good

      3 Feb 2023 - Advisory Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leadership is transparent, great work/life balance, culture, values.

      Cons

      Business model is not properly built, future development is not a lot

      2 people found this review helpful
    5. 1.0
      Former Employee

      The chaos continue

      26 Aug 2022 - Senior Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Interesting fields. The academic foundations of the company are pretty solid

      Cons

      Absolute chaos. Lack of structure. Clueless management. Careless HR department. Poor technology and product. The new Product and Tech teams have been filled with a bunch of bullies who can’t collaborate with the rest of the business. You can’t make progress when you shield an entire department from the consequences of their actions. There are just too many people in these departments who have been protected by the leadership team, yet they contribute nothing to the bottom line.

      Continue reading
      8 people found this review helpful
    6. 2.0
      Current Employee, more than 5 years

      A review you can trust vs. glowing reviews posted by management

      12 Jan 2022 - Senior Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Global organization- Company has growth potential; very motivated employees - Smart, hard-working, and collaborative colleagues - Some interesting challenges; ability to make a significant impact - Fast paced; a crash course in change management  - The vast majority of leadership and employees are open to change; those who thrive are flexible and open to ambiguity.  Those who seek structure/direction have a more difficult time.

      Cons

      - Too many layers for a small company; more political than other companies its size - Immature internal functions and processes as company centralizes its operations - Top-down communications poor; high-level CEO directives sometimes add to confusion; lack of transparency; CEO surrounded by yes men and women - Low product (vs. services) orientation at the top and across the company - Inexplicable lack of attention on employees and employee well-being during COVID; all attention on investors (i.e. cashing out) - a major distraction for the business, and new hire onboarding; Also, employees were not taken care of during the pandemic (e.g. docked a half-year bonus) - Lack of career development pathing + investment; little to no room for growth unless you are taking an entry-level role - Inequitable compensation across employees, including women - In some departments: Promotions driven by favoritism from direct managers versus merit - Highly variable work-life balance - depends on department and manager - Important initiatives (D&I, mental health) are largely employee led with little to no backing from the company

      7 people found this review helpful

      The RepTrak Company Response

      VP, Global HR

      Great to see your feedback - both your positive experiences and ways you hope to see improvements. Thanks for sharing! We pride ourselves on having a relative flat organization in function so some of that feedback is surprising. Having too many managers and layers can significantly impede productivity and results, and so we are focused on maintaining a flat organization where possible to help fuel and unlock our global talent to its fullest. Part of our transformation over the last few years has also been to shift our focus and be more and more product oriented. Both services and product must work hand and hand, and increasing the focus on our product has already helped us progress to our current chapter - Expansion Mode. You are correct we have more recently centralized some of our operations. That is bound to have some "growing pains" when any company takes that step, and we stand behind it as the right move in our strategic journey. We are on the other side of it now and are better off for it! We are small but mighty so many of our initiatives are employee led but that doesn't mean they are not backed by RepTrak or leadership - just the latter! We trust the team to take on important and critical aspects of the business and crush it. Promotions & compensation are diligently assessed to ensure equity. Every single employee compensation is reviewed twice per year vs. their own comp history and performance, the market, their peers, etc., and including a gender specific analysis annually. Promotions are manager driven and discussed in a roundtable format twice a year with a cross-functional group of RepTrakkers to ensure we are collecting diverse views and feedback as managers assess who is ready for the next role. Our career paths and career pathing guides/worksheets are used frequently by the team and available for anyone interested in taking the next step! We are always open to feedback to help make our talent management better!

    7. 4.0
      Current Employee

      Good place to work

      17 Oct 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, autonomy, open to receive new solutions and ideas

      Cons

      Constant changes over the years may demand ability to adapt to new challenges

      1 person found this review helpful
    8. 4.0
      Current Employee

      Great company, less clear strategy

      18 Jul 2022 - Advisory 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots to like: good co-workers, good clients, chance to make a difference, decent benefits

      Cons

      2022 is difficult for any business. But, some of the recent strategy decisions haven't always been clearly explained and it is not clear what strategy the company is following.

      Be the first to find this review helpful
    9. 3.0
      Current Employee, more than 1 year

      Good, not great

      1 Aug 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great PTO Smart, collaborative co-workers

      Cons

      Very unorganized internally Pay could be better Work life balance for some departments could be much better

      3 people found this review helpful
    10. 5.0
      Current Employee

      Honest and transparent

      13 Jul 2022 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product, very valuable for big companies Leadership is very committed to put clients AND employees first at the same time

      Cons

      Nothing really that I can think of

      Be the first to find this review helpful
    11. 4.0
      Current Employee, more than 3 years

      Good

      13 Jul 2022 - Data Scientist in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits for all FTE.

      Cons

      Inter-team communication could be improved.

      Be the first to find this review helpful
    Viewing 1 - 10 of 114 Reviews
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    The RepTrak Company Reviews FAQs

    The RepTrak Company has an overall rating of 3.9 out of 5, based on over 124 reviews left anonymously by employees. 70% of employees would recommend working at The RepTrak Company to a friend and 60% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, The RepTrak Company employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at The RepTrak Company. This rating has improved by 3% over the last 12 months.

    70% of The RepTrak Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The RepTrak Company 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

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    The RepTrak Company photo of: Celebrating a great 2022 and kicking off 2023!
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    Glassdoor has 124 The RepTrak Company reviews submitted anonymously by The RepTrak Company employees. Read employee reviews and ratings on Glassdoor to decide if The RepTrak Company is right for you.