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The RepTrak Company Employee Reviews about "small company"

Updated 21 Oct 2020

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Found 124 of over 125 reviews
70% Recommend to a Friend
The RepTrak Company Chief Executive Officer Mark Sonders
100% Approve of CEO

Found 5 of over 125 reviews

Recommend to a Friend
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The RepTrak Company Chief Executive Officer Mark Sonders
Mark Sonders
3 Ratings
  • "Open, transparent, collaborative work environment with plenty of growth opportunity(in 7 reviews)

  • "Prestigious clients, good work/life balance(in 4 reviews)

  • Cons
  • "Senior management is packed with people who don't live by the company's values(in 8 reviews)

  • "If you believe that because it is a small company that there will be room for growth then you are mistaken(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "small company"

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    1. 5.0
      Former Employee

      Great Place

      21 Oct 2020 - Sales Director in Boston, MA
      CEO Approval
      Business Outlook


      Culture, support, salary, product, innovative


      Normal pains of a small company expanding rapidly

      1 person found this review helpful
    2. 2.0
      Former Employee

      How to mismanage people and hurt morale at a small company 101

      31 Jul 2014 - Anonymous Employee 
      CEO Approval
      Business Outlook


      Sometimes clients are interesting––household name CPG or manufacturing companies. Once in a blue moon you might get to travel to someplace interesting for a client meeting or conference. Office is located in the Financial District, which is debatably a "pro".


      Highly political culture. Employee development is almost entirely neglected. As others have said, the organization is top-heavy, and directors sometimes seem to work hardly at all while the rank-and-file put in late nights and weekends week after week. For such a small company, it is incredibly siloed and information isn't shared between departments. Leadership is almost nonexistent at RI––no one takes ownership of changes that are happening or takes the time to explain them to the rank-and-file. Culturally, it's very much every man for himself––if you aren't ruthlessly self-promoting, you won't get ahead. Nepotism is an issue in leadership as well.

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      10 people found this review helpful
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    4. 1.0
      Former Employee, more than 1 year

      Listen to the one star reviews!

      17 Dec 2016 - Research Consultant in Boston, MA
      CEO Approval
      Business Outlook


      You get a title that you don't deserve. But now you can put it on your resume to go somewhere else.


      Disregard all 5* reviews!! It is an attempt by management to make the company look better. The management moved out of their individual offices to keep an eye on everyone to prevent people from job searching; mainly because there have been many voluntary departures within the past 4 months (not even counting the involuntary departures). The work from home policy has been diminished to also prevent current employees from searching. This environment only promotes fear and distrust in the environment rather than "equality". Many of the higher ups also do not understand their own product; at time it is hard to communicate with each other because management does not understand what people are talking about when speaking of the product and its analytics. It is honestly HRs responsibility now to post shining 5* reviews to help the company. They were hired recently and now there is an influx of 5 star reviews; coincidence? I think not. Compensation is a very touchy subject and if this is your first job, chances are you are not being paid the proper amount. There is a very wide salary range among low level employees. People who have been working there for a couple years do not even get considered for a raise. If you believe that because it is a small company that there will be room for growth then you are mistaken. People only get demoted here. Instead of promoting internally, they prefer to hire externally (an attempt to hire for cheaper than promoting since this company is so cheap). If you really consider yourself to be a data person, actually analyze the reviews and distributions of ratings. Majority are 1* and time has not changed the frequency of them. This place is making no progress. Ideas will always fall short here. Number one rule to follow when reading reviews, read the bad one and see if they are justified or just nonsense. Just look at the frequency of poor reviews over time, it never stops; while 5 star reviews pop up every now and then due to managements attempt to look better!

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      27 people found this review helpful
    5. 1.0
      Former Employee

      Stay away! Steer Clear - a "reputation" advice company clearly not working on its own reputation.

      6 Jan 2015 - Anonymous Employee 
      CEO Approval
      Business Outlook


      Very few pros. They have a neat niche framework and methodology in RepTrak that the company clings to (and dangles off of).


      Where to start? The President/CEO was brought in as a hatchetman. If you don't believe his reviews (quick search on Jamie Bedard will tell you what you need to know) from his past roles at Aberdeen or JAZD, believe this one. He's more like a micromanaging caveman with a hatchet - cutting a huge part of the already small company (during a recent RIF). Like other reviewers, people just "disappear" one day and everyone is afraid to ask why. Though, baffling, they're actually still hiring. Company: The "new" streamlined organization is building up business ahead of delivery capabilities; all signs indicate a quick sell in the future (prospective employees and clients, heed the warning). They say they're the gold standard, but I'd caution this is more like gold-plated. I feel bad for the remaining nice people walking around like abused dogs hoping not to get noticed. It's a sad, sad, sad company unlikely for anything great, so selling this one bit of IP is perhaps the best thing it can do. The rest of this global company (read: a "global" presence = many marquis countries with 2-5 employees in it) is comprised of mismanaged fiefdoms including: country managers who reinvent things that should be standard, like marketing, product offerings, sales, cryptic titles (e.g., how many managing directors can you have for a company of 150-250 people?), etc. to an overly powerful (though, not sure why) and borderline batty controller, and more. The top brass of the company travel in First class (I've heard stories of $10K+ tickets while others are forced to be mindful their $300 ticket). How does such a small company get to be such a mess? About other [un]perks: *Technology - terribly outdated. Run by IT managers who haven't updated their vision of technology in a better part of the decade. Phones (yes, regular phone calls) that drop a few times a day. And they still use docking stations!(!). Kids these days, literally, have better technology. *Office environment - almost as pleasant as a dentist's office without the perks of magazines or reliable coffee/water supplies. They should be embarrassed to have clients in the office. *Benefits - perhaps the WORST benefits I've seen. This is why they're kept so guarded during the interview process. *401K Warning: the 401k match scheme is awful. Your match percentage gets tallied up at the end of the calendar year and deposited in September of the *following* year rather than immediately as most reputable companies do. Just make sure you're around until next year. That's my experience and completely in my own opinion. I hope this provides helpful information for you.

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      15 people found this review helpful
    6. 3.0
      Current Employee

      Great experience at Reputation Institute

      7 Mar 2012 -  in New York, NY
      CEO Approval
      Business Outlook


      -Its a small company so your results can be seen quickly


      no corporate culture for such a small company, it feels to corporate without actually being corporate

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      The RepTrak Company Response

      VP, Global HR

      Thank you for your feedback - much appreciated! We strive to build a culture that is human and real, and will always work to remove the corporate feel that can creep in at any company - feeling corporate is not our goal. We are mighty, and value our employees and culture tremendously, and believe that listening to and honoring employee needs, being nimble and flexible, and focusing on our customers will help us maintain an unbeatable culture!

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