The Zappos Family Reviews

Updated Sep 18, 2021

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Found 443 of over 499 reviews

3.7
55%
Recommend to a Friend
52%
Approve of CEO
The Zappos Family CEO Kedar Deshpande
Kedar Deshpande
25 Ratings
Pros
  • "Free food, Culture, friendly staff(in 49 reviews)

  • "Great benefits, Clearly care about their employees(in 46 reviews)

  • Cons
  • "Amazing team, but don't believe all you hear on tours, holacracy isn't practiced at all like they show you in the videos(in 27 reviews)

  • "The real con is the fact that the campus is smack dab in downtown which lends to all the of the dynamics that all(in 20 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Excellent work environment

      Sep 23, 2020 - Product Manager in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      excellent work environment, good learning opportubity

      Cons

      None I can think of

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    2. 5.0
      Current Employee, less than 1 year

      Great Culture

      Sep 18, 2021 - Wharehouse Worker in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits,Pay and management! Good people

      Cons

      None that I can say

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    3. 5.0
      Current Employee

      Great

      Sep 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great excellent not bad you know

      Cons

      Stressful and lil bit you know

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    4. 4.0
      Current Employee, less than 1 year

      Culture

      Sep 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All the positives you've heard about Zappos culture are true - they're great people: smart, capable, and kind. After years of flailing about, they're working hard to get back to basics.

      Cons

      Base Salary, and an uncertain future

      1 person found this review helpful
    5. 3.0
      Current Employee, more than 10 years

      Fast pace and ever chaning

      Sep 14, 2021 - Senior Buyer in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful caring people, benefits are incredible and discount is generous.

      Cons

      Fast pace environment without any communication of direction that ties back to the company actions.

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    6. 4.0
      Former Employee, more than 3 years

      Great Experience

      Aug 25, 2021 - Production Apparel Stylist in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Zappos is such an awesome company!

      Cons

      Wasn’t as transparent with personal career growth opportunities.

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    7. 4.0
      Current Employee, more than 1 year

      Great people but poor management

      Aug 6, 2021 - Senior Software Engineer in Las Vegas, NM
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing humans Life-work balance Interesting projects Full time remote work On-site campus is pretty sweet Freedom to explore and suggest new solutions for existing problems

      Cons

      No bonuses or other incentives other than base salary Oversight of Amazon has killed the company culture High turn over of employees because perks and pay are not at all competitive Health insurance is lacking There is no clear goal to where the company is headed

      3 people found this review helpful
    8. 2.0
      Current Employee

      Sad Decline of Culture and Leadership

      Aug 26, 2021 - Software Engineer in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Medical benefits Life/work balance Coworker friends

      Cons

      The new CEO lacks leadership skills. He hired his friends in senior management positions and now the organization is a mess. They don’t know the true Zappos Culture and the core values don't matter. They only care about making money and don't care about individual employees. There is nasty politics happening and lots of micromanaging. If you are not in the “circle of trust” you are looked down upon. The creativity and individuality are gone. It’s sad to see the decline of Zappos. It is surprising Amazon has not fully absorbed the company.

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      1 person found this review helpful
    9. 2.0
      Current Employee, more than 8 years

      Business objectives and goals are unclear and chaotic.

      Aug 16, 2021 - Marketing in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee Discount The people. I have met some of my best friends here.

      Cons

      The company does not have clear business objectives and goals. Majority of marketing is focused executing content extremely fast, which has left little time and responsibility to drive results. There's a lack of understanding of what's working and what isn't, and what the KPIs are. All the resources are there, but the attitudes and divided culture has caused a lack in driving efficient marketing across channels.

      1 person found this review helpful
    10. 1.0
      Former Employee, more than 5 years

      Smoke and Mirrors

      Sep 1, 2021 - Human Resources in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the benefits provided to the staff were top level. learned about amazing company culture in their tours not by their actions. fun parties. perks. flexibility.

      Cons

      distrust and manipulation in all of the leadership teams. Witnessed gross misconduct across many departments stemming from new leadership and many departments heads. Witnessed sexual harassment, verbal abuse, drug use and stealing company assets. this is not the happiest place on earth. don't be mistaken.

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 443 Reviews

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