The Zappos Family Reviews

Updated 9 Feb 2021

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4.1
72%
Recommend to a Friend
82%
Approve of CEO
The Zappos Family CEO Kedar Deshpande
Kedar Deshpande
4 Ratings
Pros
  • "Free food, Culture, friendly staff(in 49 reviews)

  • "Great benefits, Clearly care about their employees(in 46 reviews)

Cons
  • "Amazing team, but don't believe all you hear on tours, holacracy isn't practiced at all like they show you in the videos(in 27 reviews)

  • "The real con is the fact that the campus is smack dab in downtown which lends to all the of the dynamics that all(in 20 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Excellent work environment"

    5.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Product Manager in Bangalore

    I worked at The Zappos Family part-time for more than 3 years

    Pros

    excellent work environment, good learning opportubity

    Cons

    None I can think of

  2. "Great Company!?"

    5.0
    Current Employee - A Position With Zappos in Las Vegas, NV
    Approves of CEO

    I have been working at The Zappos Family full-time

    Pros

    Great benefits, Clearly care about their employees!

    Cons

    Tough to progress outside role


  3. "great work life balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Merchandising in Las Vegas, NV

    I worked at The Zappos Family full-time for more than 8 years

    Pros

    great people make it a true family like environment

    Cons

    las vegas as a location is not ideal

  4. "Great company"

    4.0
    Former Employee - Senior CopyWriter in Las Vegas, NV

    I worked at The Zappos Family full-time

    Pros

    Good benefits and company culture

    Cons

    Micro-management and low morale in certain areas

  5. "N/A"

    4.0
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at The Zappos Family full-time

    Pros

    Great benefits for dental, medical and vision

    Cons

    Scheduling is not that flexible

  6. "great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time for more than a year

    Pros

    Great place to work long term

    Cons

    a little unorganized at times

  7. "Good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketer in Las Vegas, NV
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The Zappos Family full-time for more than 8 years

    Pros

    Constant learning, troubleshooting, and adapting

    Cons

    Inconsistent direction and company goals

  8. "The best days are over"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Buyer in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at The Zappos Family full-time for more than 8 years

    Pros

    amazing benefits, lots of flexibility, freedom to be creative, amazing co-workers, great discount

    Cons

    poor management, lack of direction, too much red tape to get things done, the good employees do not seem to get the recognition they deserve

    Continue reading
  9. Helpful (2)

    "Good Times"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Junior Recruiter in Las Vegas, NV
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at The Zappos Family full-time for more than 5 years

    Pros

    The best reason to work for this company is the people! The working environment is fun and attracts a diverse workforce. I was given the opportunity to pursue my passions and discover new ones.

    Cons

    They do not have consistent or structured expectations or feedback. It's very different from one department to the next. This can lead to high workloads and uncertainty about performance and progression. Overall it can be a lot of work that may or may not lead to success because the company doesn't always know what it wants.

    Continue reading
  10. "Overall great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time

    Pros

    Great benefits. Often took surveys and proactively cared about employee happiness.

    Cons

    Too many people with different priorities

Viewing 1 - 10 of 404 English Reviews

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