Tiffany & Co. Assistant Store Manager Reviews

Pros

Great history. Good product, and craftsmanship that one can be proud of.

Cons

Very political. Very much like high school with cliques which likely dictate your success. Mid level management is weak and displays favoritism in most cases. Commission structure is punitive and encourages divisiveness within team. Also there is an elitist mentality where people “with money” are treated with higher regard. Whether client or employee.

Advice to Management

Get to know the teams at every level. Do not just listen by chain of command. If managers show favoritism and only speak of a few people, there is not equal opportunity.

Pros

Fast paced and versatile environment with opportunity to take risks and implement new ideas while maintaining high levels of company standards. Company is progressive and forward-thinking, but maintains its reverence as one of the oldest American companies.

Cons

Turnover can be high in retail environment, sales are also challenging in today's economy. Remaining motivated as a member of management will be difficult if you rely on monetary compensation (if you do not you will find the most rewarding experiences come from helping your employees find success).

Pros

Company supports forward thinking and professional growth. Company training is amazing. You are trained from day one and continue throughout your career.

Cons

Colleague resentment causes low employee morale. Human Resources should be notified by management and director to stop the colleague resentment in his/her tracks in order to protect the employee that best serves the company.

Advice to Management

Transparency would be very helpful when dealing with resentful colleagues.

Pros

Great work/life balance. Fantastic benefits. Great training provided on gemstones and selling protocol. Upper management very supportive.

Cons

Not a lot of room for growth unless you are relocatable. Hard to close sales with no room for price negotiation and jewelry priced much higher than competitors. Mass layoffs this year were a shock to many at store level.

Advice to Management

Too much stock put on 'romance of Tiffany' as a selling point. Many designs are childish and overpriced.

Pros

The company culture is friendly and focused on developing their employees. They have many tools available for training and education, including tuition reimbursement. Employee benefits are fantastic.

Cons

The company would roll out new programs and then change them. It was difficult to properly motivate the sales staff to follow these new programs, as the team knew it would not be a lasting directive.

Advice to Management

Give your team respect and work with them collaboratively.

Pros

The company provides a good amount of paid time off and employee discount. Managers work to develop talent. Many great locations.

Cons

Retail schedule so you will have to work weekends and holidays. Technologically a bit behind in many ways. Corporate employees are often not helpful to retail employees.

Advice to Management

Upgrade IT systems. Company does pay more than other retailers, but not enough to keep people interested. Provide parking for retail employees.

Pros

Great company with amazing training tools

Cons

There is nothing bad to say

Pros

The atmosphere and clients. The culture and values of the company, the sustainability concerns and the merchandise quality.

Cons

Bad eggs are hard to remove. Trying to get back into the company once you leave is difficult as well.