Tiffany & Co. Assistant Store Manager Reviews

Pros

Great history and brand recognition Product is beautiful and customer service is top notch Opportunities to visit other locations for training or assistance

Cons

Basic retail environment complaints--competitiveness, sales professionals are immature at times, "customer is always right" attitude even whey they make ridiculous claims. Stores place customers first, then sales professionals, then support staff, then management team. I do not necessarily disagree with this line of thinking but as an ASM I did not feel enough support being a last thought.

Advice to Management

Follow through on research from the results of the employee surveys instead of just creating initiatives to make it appear that the problem is being fixed.

Pros

Company supports forward thinking and professional growth. Company training is amazing. You are trained from day one and continue throughout your career.

Cons

Colleague resentment causes low employee morale. Human Resources should be notified by management and director to stop the colleague resentment in his/her tracks in order to protect the employee that best serves the company.

Advice to Management

Transparency would be very helpful when dealing with resentful colleagues.

Pros

Great work/life balance. Fantastic benefits. Great training provided on gemstones and selling protocol. Upper management very supportive.

Cons

Not a lot of room for growth unless you are relocatable. Hard to close sales with no room for price negotiation and jewelry priced much higher than competitors. Mass layoffs this year were a shock to many at store level.

Advice to Management

Too much stock put on 'romance of Tiffany' as a selling point. Many designs are childish and overpriced.

Pros

The company culture is friendly and focused on developing their employees. They have many tools available for training and education, including tuition reimbursement. Employee benefits are fantastic.

Cons

The company would roll out new programs and then change them. It was difficult to properly motivate the sales staff to follow these new programs, as the team knew it would not be a lasting directive.

Advice to Management

Give your team respect and work with them collaboratively.

Pros

Good benefits (health insurance, vacation time, merchandise discount), access to merchandise due to stores nationwide, if you work in the NYC area you have better access to training/development due to the close proximity to Corporate.

Cons

Employees at the store level have a poor work/life balance. Employees have been promoted into management who process subpar knowledge of how to be an effective leader. The quality of merchandise has steadily declined over the years yet prices have steadily increased. Rampant favoritism in regards to sales professionals with "top clients". When concerns are voiced to management or HR you become a target for retaliation....

Advice to Management

Show the employees that you care about them. They are on the front lines and represent the brand to the public. If they aren't happy, then how can they make the customer happy. Ensure that quality employees are given the fair opportunity to advance with the company, do not promote someone simply because they "smile and shake hands", you must possess knowledge and leadership abilities as well. Actually listen to the employees...

Pros

Great company with amazing training tools

Cons

There is nothing bad to say

Pros

The atmosphere and clients. The culture and values of the company, the sustainability concerns and the merchandise quality.

Cons

Bad eggs are hard to remove. Trying to get back into the company once you leave is difficult as well.

Pros

Great benefits and company discount

Cons

Horrible compensation compared to market. Only Directors and above get paid fairly. Inconsistencies between stores policies and procedures. Company constantly making changes to employee policies (for example, days/shifts hired to work, black-out vacation time, etc.), Extreme favoritism shown to staff members versus others.

Advice to Management

Ensure HR gives a voice to the employees with more frequent opportunities to voice their concerns through anonymous emails/surveys.