Tiffany & Co. Customer Service Representative Reviews | Glassdoor.co.in

Tiffany & Co. Customer Service Representative Reviews

Updated Oct 1, 2018

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Found 12 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
100%
Approve of CEO
Tiffany & Co. CEO Alessandro Bogliolo
Alessandro Bogliolo
2 Ratings
  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tiffany & Co. for less than a year

    Pros

    pay rate & discount are pretty good

    Cons

    none that I can think of.

    Tiffany & Co.2018-10-02
  2. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tiffany & Co. full-time for more than 5 years

    Pros

    Beautiful office in the Shard

    Cons

    Very disorganised, unfair work distribution across departments.

    Advice to Management

    Managers need to be leaders, inspiring other employees.

    Tiffany & Co.2018-04-23
  3. "Customer Services Rapresentative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tiffany & Co. for less than a year

    Pros

    positive environment, happy team, beautiful collections

    Cons

    long hours, dated shops interior design

    Advice to Management

    Complete the team

    Tiffany & Co.2018-02-10
  4. "Cust Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tiffany & Co. full-time for more than a year

    Pros

    Quality. Discount. Professionalism. I was employed in 1998.

    Cons

    Micromanagement. Do not receive commission if your title doesn't include "sales".

    Tiffany & Co.2017-11-13
  5. Helpful (2)

    "Good friends but terrible managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tiffany & Co. for more than 3 years

    Pros

    The pay is average, you can make good friends, some products are lovely, 50% discount on silver, 30% discount on fine jewellery.

    Cons

    Clientel are treated differently depending on wealth. Many colleagues will judge the clientel and mock them behind closed doors. The managers are not fully qualified, they avoid responsibility and they pick their favourites. Very competitive and cold environment. Long hours and no recognition. Hierarchy and belittling. You cannot be sick here, they won't even accept a doctor's note.

    Advice to Management

    Hire those with experience and passion. Don't allow hierarchy and favouritism. It becomes unprofessional and they hire based on who they like, not what they can achieve. Also do not pay for tourist groups to be lead to the store, earn your clients.

    Tiffany & Co.2017-08-13
  6. Helpful (3)

    "Awesome opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tiffany & Co. full-time for more than a year

    Pros

    It's Tiffany & Co. who wouldn't love working here?? They are a wonderful jeweler, rich history, beautiful jewelry. It was an awesome opportunity.

    Cons

    Hours were difficult. Pay was low. Holiday hours were terrible, but such is retail life. Probably could have overlooked a lot if the pay was better.

    Advice to Management

    Higher pay and better rotation of off time

    Tiffany & Co.2017-04-17
  7. "Working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Tiffany & Co.

    Pros

    Great co-workers and way to learn the ins and outs of customer service. Lots of opportunity to work with other Departments. Can measure growth and lots of feedback.

    Cons

    It can be difficult to match the needs of the customers with the options that you have. Very difficult during holiday season to keep up with the flow of business at times.

    Tiffany & Co.2016-01-04
  8. "Interview Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY

    I worked at Tiffany & Co. full-time

    Pros

    HR at Tiffany & Co usually responds promptly after you apply.

    Cons

    The two women that interviewed me were rude. Applied again the following year and two different women were much more pleasant.

    Tiffany & Co.2015-09-29
  9. "It was overall a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends

    I worked at Tiffany & Co. full-time for more than a year

    Pros

    Took care of their employees

    Cons

    It is a very corporate job

    Tiffany & Co.2015-01-04
  10. Helpful (2)

    "Best Customer service job I've had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tiffany & Co. full-time for less than a year

    Pros

    They take care of their employees, and will train you for 5 weeks. Everyone is extremely helpful. The flagship location was especially great to work at.

    Cons

    Very specific in how they want you to represent the company.

    Tiffany & Co.2014-09-08
Found 12 reviews