Tiffany & Co. Reviews

Cons

Back end and operations need improvement

Cons

Management is non existent (there's a revolving door of managers that come and go). Managers show no interest in helping their employees grow unless you are one of their favorites. No work/life balance.

Cons

I love changes in my job & my life

Cons

The LVMH takeover has robbed Tiffany of everything positive the company ever was. Sales Targets are not achievable and goals constantly change retroactively. Client Advisor pay structure means with goals set so far out most make half of what they earned pre-LVMH. Communication is almost nonexistent and when it does come contradicts other communications. Policies change constantly regarding delegation of authority, time off, best practices, and escalation. There is so much turn over in all areas there is no continuity in projects both client facing and corporate. There is no exclusivity anymore unless you come in stating you want to spend a million + and can prove it. Events are last minute and thrown together. Long time clients are snubbed for having consistent spend but not increasing the number of zeros in their purchases year over year. Quality of product, both manufacture and repair is a joke- it is only a matter of time before some expose brings to light that Tiffany uses outside vendors for the majority of repairs and much of its new product. Including non-Tiffany manufactured components to do so. Timeframes mean nothing. The company atmosphere is toxic filled with threats of disciplinary action including job loss. The employees grade “or else” is used in regional meetings and touch bases, when they actually happen. Fear is rampant because you never know what the newest directive will be and Client Advisors and Operations Professionals are baited to be at odds. Do not work here until senior leadership changes.

Cons

Working for Tiffany does not feel like a luxury experience at all. Stores are severely understaffed, there is very little support beyond management for onboarding talent. Managers & directors are overworked and are expected to micromanage their team. I was told because I am a salaried employee I need to be responsive on email/Teams at all times even when on PTO. Upper management has very little visibility into what is going on in stores. Customers are unhappy with servicing pricing and turn around time. I would expect this lack of organization from a small startup, not a large, established luxury brand yet here we are. Employees are fed up and dropping like flies and then the backfill is not onboarded or prepped, therefore making clients upset with their experiences. The events.. don't even get me started. They start off by inviting VIP clients only to then have it be a mad dash and anybody and their mother can be invited. Information is shared so incredibly last minute and they are always a huge mess with no organization.

Cons

- If they like you too much, you will get pigeonholed - Terrible management, too busy being catty and looking down on others to offer any real support - Average salesperson is not GIA certified; company no longer sponsors even when folks self-advocate

Cons

No progression, a lot of time & resources are spent on hiring from outside with not necessarily the best results - none spent with employees already in the business. There are sporadic 1 - 1s and performance reviews with no clear feedback or development plan. You are left feeling undervalued and taken for granted.

Cons

Not much. They do prioritize sales metrics, being retail, but don't really see that as a con. More something to note for people who aren't aligned with that kind of work.

Cons

Not a lot of promotion from within the company

Cons

- Committed to in-office culture, no WFH - 1-2% pay raises are depressing at best - Hostile to LGBTQ+, Expect anywhere from teasing to outright harassment. - Adverse to any change or improvement. The "way its always been done" is the gold standard. - CEO and owner are laughably out of touch. Senior VPs show outright distain for hourly employees.