Total Hearing Care Reviews | Glassdoor.co.in

Total Hearing Care Reviews

4 reviews

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3.9
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  1. "Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Officer in Windsor, New South Wales (Australia)
    Current Employee - Customer Service Officer in Windsor, New South Wales (Australia)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Total Hearing Care part-time (Less than a year)

    Pros

    Small company, close to home, great hours

    Cons

    Small company, not much room for growth, very quiet


  2. Helpful (1)

    "Less about Sales, more about people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Newark, NJ (US)
    Current Employee - Patient Care Coordinator in Newark, NJ (US)
    Doesn't Recommend
    Negative Outlook

    Pros

    The HIS and other PCC are amazing. Very nice setting and comfortable place

    Cons

    Telemarketing. I knew that most of this job would be that, but they put insane amount of pressure on their PCCs for referrals and opportunities. Also their "All the right things" manual doesn't help bring people in. I spend too much of the day trying to make people come in and not enough time taking care of the people who are already here. They also do not treat their current patients well. They are too sales focused and don't look out for the patient. As well as job security is another issue though I have not been told anything yet because of my quotas. Plus, a lot of people are not comfortable giving other people's information out. And with good reason because not everyone wants to be bothered by people constantly trying to sell them something. I know for myself I do not like being bombarded with constant phone calls and flyers trying to get me to get something. Patient Care Coordinator should not be a glorified title for telemarketer. We should be trying to take care of the patients we have so they will refer us to people. Also stop teaching the PCCs and HIS and AuD to focus on sales. There needs to be more compassion for the client rather than getting money.

    Advice to Management

    Focus more on patient satisfaction rather than creating more pool. Then you will have more people coming to you. And you wouldn't have to retrieve archives from years ago because medical claims are denied.

  3. "Great Company, great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Aid Dispenser in Newark, NJ (US)
    Current Employee - Hearing Aid Dispenser in Newark, NJ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Hearing Care full-time (More than 3 years)

    Pros

    Lots of resources and room for growth, great pay and benefits, management works directly with you

    Cons

    Insurance for patients can be a hassle with all the constant changes

    Advice to Management

    Maybe celebrate success of offices a little more


  4. "Total Hearing Care an employee's thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Hearing Care part-time (Less than a year)

    Pros

    Benefits ok, work was very interesting.

    Cons

    To many chiefs and not everyone on the same page

    Advice to Management

    Communicate better with each other before to many management personnel give a task to be done.